Password Reset Link leads to Error Message

[user-removed]

Case ## 07605789:

I want to set a password for my Spotify account. I log in to my account & click "set device password." Then I click the green bubble prompt that reads "send email to set password." Spotify sends an email to my email account with another green box prompt saying "set your device password." I click the box and it takes me to a pop-up screen on Spotify.com that says "oh no! something has gone wrong, but don't worry, you can try again later." This series of messages and errors happen every time I try to set a password. please help!

[Maxim]

Hey @user-removed,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.