Password reset trouble

[apotheosis1138]

Ahoi.

I've forgot my password and want to reset it.

Here's the trouble: my email is spelled wrong... I could always abandon this account, only I'm paying for it and to stop the payment I need to cancel it with..... my password... 

Help appreciated.

[jvanderb]

Your best bet is probably to fill out the contact form (Click on the "Contact" link in the "About Us" section on the footer of this page) to contact Spotify directly about this issue.  They will likely need to verify your account information in order to make any changes, which makes it difficult for them to handle issues such as this via the forum.  Once you get a ticket number back, it might be helpful to reply to this thread with it, as a moderator may be able to help expedite the request.

Hope you get your account sorted out!

[apotheosis1138]

Thanks jvanderb.

 reference number: 304715. 

[apotheosis1138]

So... Got this reply six days ago and sent the requested information. 

Still no fix or reply back. C'mon. If Nico wants a cookie to get the job done, I'll mail him one. 

Hi,

Thanks for getting in touch.

Sorry to hear you're having trouble resetting your password. Don't worry, I can send you a link that will allow you to reset it in no time. I can also update your email address.

But first, I need you to confirm the following:

- Your date of birth
- The last 4 digits of your credit card (or your PayPal ID)

Many thanks.

Best wishes, 

Nico 

Spotify Customer Service 
Cambridge