Paying for Facebook Premium, cancelling Facebook. WTF Where is my music?!

[jwfaux]

Why am I paying for a service that is reliant on Facebook for ANYTHING? I need to have my PAID account not reliant upon Facebook as I am getting rid of that service immedaitely. 

[Peter__]

@jwfaux - Unfortunately if your account was created using Facebook, there is no way to break the link so the support team will need to make a new account for you. Don't worry they can lend a hand to get your content moved over too. There are several ways to get in touch with them!

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.