Payment Hasn't Stopped!

[user-removed]

So 3 months ago I had an unlimited account. I then decided to switch my account so I could log in with my facebook details.

When I did this I stopped receiving the Unlimited service, and assumed that the other account had been closed as there was no way of accessing it. And this came at a good time as I was fairly low on funds and had decided that I no longer needed Spotify.

I have checked my bank statements and Spotify have continued to take payments from my account. This is unacceptable as there is no way of me cancelling the old account now. I would really like a refund for the past 3 months and I would prefer if spotify deleted my account altogether. It is unlikely that I will ever use spotify again.

In my account settings it says that I have a free account and there are no receipts of payments to spotify.

Is this a problem with my bank or something that Spotify are doing?

Any help would be greatly appreciated.

Thanks

Will

[MattSuda]

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the subject dropdown select "manage subscriptions & trials"

From the second dropdown select "request refund"

In the message box explain your situation.

If nothing happens, post back here and we can see what we can do. 

[user-removed]

I have! But when you click through there is no confirmation that any message has been sent to them. So i thought it would be best to notify them in as many ways as possible.

[MattSuda]

Hmm... I'm not sure then. There are usually Spotify employees looking at the forums so maybe they will see this soon and help.

[Liam]

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@user-removed wrote:

I have! But when you click through there is no confirmation that any message has been sent to them. So i thought it would be best to notify them in as many ways as possible.

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Hi,

You will then hope that some spotify staff see this thread 🙂

Sorry you decided to go though (I would if this happened to me though).

[Richard]

Did you get a case number when you wrote in? We should be able to chase that up.

[user-removed]

No, nothing. The page just seemed to refresh and the boxes were empty again.

[Liam]

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@user-removed wrote:

No, nothing. The page just seemed to refresh and the boxes were empty again.

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Doesn't look like it submitted. Did you try re-submitting, using another browser?

[user-removed]

I tried again and it succesfully went through this time. Hopefully they will get back to me on giving me a refund for the past 3 months.

[MattSuda]

Sweet, I'm glad it sent this time. Hopefully you can get your refund quickly. 

[mireialc]

This is exactly what happened to me too. Please let me know if you hear from them or you get the refund.

[user-removed]

I have called my bank and told them to not allow any payments to spotify. So at least I know there wont be any further money taken from me. Now I'll just have to wait and see if they will respond and/or refund me.