Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8705 Views
  • 1 replies
  • 9 likes
  • Security
  • 8705 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478009 Views
  • 979 replies
  • 111 likes
  • Account
  • 478009 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209850 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209850 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119954 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119954 Views
  • 72 replies
  • 12 likes

Help with changing country settings

Hello!I´ve moved back from Norway to Sweden a few months ago but when I try to change country in my profile Spotify tells me that there is an other account registered on my email address so I can´t change country. I want to be Swedish for real, pleas...

  • Newbie
  • Hello! I´ve moved back from Norway to Sweden a few months ago but when I try to change  country in my profile Spotify tells me that there is an other account registered on my email address so I...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Drop Out!

Why do I get drop out from the Spotify service each evening when I'm using an unlimited broadband service?... [service to spotify has been lost]Does this have anything to do with the demand from elsewhere?

  • Newbie
  • Why do I get drop out from the Spotify service each evening when I'm using an unlimited broadband service?...  [service to spotify has been lost] Does this have anything to do with the demand f...
  • Lynchford23
  • Newbie
  • 617 Views
  • 3 replies
  • 0 likes
  • 617 Views
  • 3 replies
  • 0 likes

premium account not activated

hi I signed up for premium on the 23rg of sept and I don't have access to premium services eversince. both on my PC and my iphone 4 ! bank account proves that I paid for the premium services but my spotify account is still on "2 days free trial mode"...

  • Newbie
  • hi I signed up for premium on the 23rg of sept and I don't have access to premium services eversince. both on my PC and my iphone 4 ! bank account proves that I paid for the premium services bu...
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Failed Payment, Disappearing discount. Please Help

HiI've been a premium customer for a while now and when they did the NUS extra deal I was a student and happily signed up to the half price premium account. Sadly I had my wallet stolen about a week ago and (because my card was cancelled) the payment...

  • Regular
  • Hi I've been a premium customer for a while now and when they did the NUS extra deal I was a student and happily signed up to the half price premium account.  Sadly I had my wallet stolen ...
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Spotify sub pay with PayPal not working

Hiya Guys, I'm trying to upgrade my spotify account back to premium. I used to have premium which i paid for via paypal, however due to probs with ebay etc my paypal account went into the -ve so my spotify account was automatically switched to free. ...

  • Casual Listener
  • Hiya Guys,   I'm trying to upgrade my spotify account back to premium.   I used to have premium which i paid for via paypal, however due to probs with ebay etc my paypal account wen...
  • Peter__
  • Community Legend
  • 1379 Views
  • 3 replies
  • 0 likes
  • 1379 Views
  • 3 replies
  • 0 likes

Account hacked?

Hi I believe that my Unlimited account may have been hacked. I got kicked out of my client in the middle of an album with the "incorrect username or password. error code 410" message. I cannot log in to my account via the website either, and when I t...

  • Casual Listener
  • Hi   I believe that my Unlimited account may have been hacked. I got kicked out of my client in the middle of an album with the "incorrect username or password. error code 410" message. &n...
  • philrm1977
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Canciones cobradas sin haberlas solicitado

Hola a todos, El dia 5 de septiembre me pasaron a mi tarjeta el cobro de seis canciones que yo no he realizado. Mandé una reclamación a partir del formulario del propio programa para intentar recuperar el importe de las seis descargas ya que ni tenía...

  • Newbie
  • Hola a todos,   El dia 5 de septiembre me pasaron a mi tarjeta el cobro de seis canciones que yo no he realizado. Mandé una reclamación a partir del formulario  del propio programa...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Solved!! PLEASE HELP ME IT'S VERY AWKWARD AND STRANGE

Hi! I haven't used spotify for months. The last time I used it was last year at my ex boyfriend's house, logged on to his home pc. I've just logged on from new laptop with my account details which worked and was successful but its my ex boyfriend's M...

  • Visitor
  • Hi!   I haven't used spotify for months. The last time I used it was last year at my ex boyfriend's house, logged on to his home pc.   I've just logged on from new la...
  • Liam
  • Community Legend
  • 424 Views
  • 7 replies
  • 0 likes
  • 424 Views
  • 7 replies
  • 0 likes

Can't purchase gift card

Hi, when I'm trying to buy a gift card it says: "Oops! Something went wrong, please try again or check out our help area" I have filled all the forms but it won't let me continue. Anyone else having the same issue?

  • Newbie
  • Hi, when I'm trying to buy a gift card it says: "Oops! Something went wrong, please try again or check out our help area" I have filled all the forms but it won't let me continue. Anyone else ha...
  • Liam
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

I want out of Spotify

Please send me information about how to delete my Spotify account. I want no customer service bull**bleep**...just let me out, and let me out now! Thank you Rick

  • Visitor
  • Please send me information about how to delete my Spotify account. I want no customer service bull**bleep**...just let me out, and let me out now! Thank you Rick
  • David
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

loggin with facebook

I am no longer able to use my Spotify account as Im not on Facebook. this is UTTER MADNESS!! Spotify, I PAY for this service. Please tell me why I should have to be on FB to be able to use something I pay for??? I have no interest in facebook and thi...

  • Casual Listener
  • I am no longer able to use my Spotify account as Im not on Facebook.   this is UTTER MADNESS!! Spotify, I PAY for this service. Please tell me why I should have to be on FB to be able to use...
  • Stupify
  • Community Legend
  • 361 Views
  • 5 replies
  • 0 likes
  • 361 Views
  • 5 replies
  • 0 likes

Premium Account not working on iPhone

Hello,I opened the spotify app this morning to play music from my phone but am constantly getting an error that says "only premium users ca n play on demand." I checke my bank statement and I was charge for the month of September. Please help.

  • Casual Listener
  • Hello, I opened the spotify app this morning to play music from my phone but am constantly getting an error that says "only premium users ca n play on demand." I checke my bank statement and I was...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Spotify on Iphone without internet acees

Hy folks, i have a question, is there a way to use Spotify all over the World without using the GPRS (Internet Connection). because the roaming charges are very expensive. When i try to use Spotify without any Internet Connection it seems the spotify...

  • Newbie
  • Hy folks,   i have a question, is there a way to use Spotify all over the World without using the GPRS (Internet Connection). because the roaming charges are very expensive.   When i tr...
  • nomorerap
  • Casual Listener
  • 12927 Views
  • 3 replies
  • 0 likes
  • 12927 Views
  • 3 replies
  • 0 likes

After logging in on a different computer I cannot log back into my account on my computer.

I recently tried logging in to my Spotify account on a friend's Mac. My account is connected with facebook so I input my facebook login information. It was unsuccessful because my playlists did not show up on his computer so I logged out. Now when lo...

  • Newbie
  • I recently tried logging in to my Spotify account on a friend's Mac. My account is connected with facebook so I input my facebook login information. It was unsuccessful because my playlists did not s...
  • meahtenoha
  • Spotify
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Signed up for free trial and got receipt; cannot listen to Premium.

I received a receipt for the 30-day trial then downloaded the Spotify app. When I try to listen, it tells me that I need to subscribe to Premium first. Can you please provide assistance?Thank you.

  • Visitor
  • I received a receipt for the 30-day trial then downloaded the Spotify app. When I try to listen, it tells me that I need to subscribe to Premium first. Can you please provide assistance? Thank you.
  • meahtenoha
  • Spotify
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

help

I paid for the premium version with my visa it sent confirmation to my email but there is no redeption code help please

  • Casual Listener
  • I paid for the premium version with my visa it sent confirmation to my email but there is no redeption code help please
  • court
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Songs on playlists disappearing

I am having problems where individual songs from playlists I'm creating disappear after a while. I know that the labels add/remove songs on a day by day basis. But shouldn't the unavailable song stay in the playlist and just grey out? I have lost nam...

  • Newbie
  • I am having problems where individual songs from playlists I'm creating disappear after a while.   I know that the labels add/remove songs on a day by day basis. But shouldn't the unavailabl...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Spotify site keeps randomly logging me out

I've been having some issues with the site randomly logging me out when i change pages or something. What can i do to prevent this? Is there some way to make the site "remember me"? Oh yea, I'm using my facebook information to log in if that helps.

  • Roadie
  • I've been having some issues with the site randomly logging me out when i change pages or something. What can i do to prevent this? Is there some way to make the site "remember me"?   Oh yea...
  • Peter__
  • Community Legend
  • 449 Views
  • 5 replies
  • 0 likes
  • 449 Views
  • 5 replies
  • 0 likes

Download stops on my phone.. (android)

I have spotify premium.. and when i download my playlists on my phone, it just stops downloading.. it only works with a few of my playlists.. and the rest wont download can somone please help me??

  • Casual Listener
  • I have spotify premium.. and when i download my playlists on my phone, it just stops downloading..   it only works with a few of my playlists.. and the rest wont download 😞   can somon...
  • Peter__
  • Community Legend
  • 2273 Views
  • 1 replies
  • 0 likes
  • 2273 Views
  • 1 replies
  • 0 likes