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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154827 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154827 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10532 Views
  • 3 replies
  • 10 likes
  • Security
  • 10532 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505559 Views
  • 985 replies
  • 112 likes
  • Account
  • 505559 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124278 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124278 Views
  • 74 replies
  • 12 likes

New Idea: Chatrooms for music

A more social interaction for finding music, go into chatrooms decided by genre, artists, or simply just a chatroom with a few friends. You could have an interface to drag music into the chat room into a que (each person would be able to chose one so...

  • Newbie
  • A more social interaction for finding music, go into chatrooms decided by genre, artists, or simply just a chatroom with a few friends. You could have an interface to drag music into the chat room in...
  • David
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Country do not match my profile

i was blocked from spotify recently and i understand you use MaxMind.com to determine the location. i also checked that website and my search of my ip address returned an error message. could you posiblly have a look into it? thx

  • Newbie
  • i was blocked from spotify recently and i understand you use MaxMind.com to determine the location. i also checked that website and my search of my ip address returned an error message. could yo...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Accidentally bought Premium

Hi, I just accidentally bought Spotify Premium, while I was thinking I was going to the page where I could activate my Premium-code OR buy a subscription. Without getting a clear confirmation page I stumbled upon the message that said I had just boug...

  • Newbie
  • Hi,   I just accidentally bought Spotify Premium, while I was thinking I was going to the page where I could activate my Premium-code OR buy a subscription. Without getting a clear confirmat...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

£10 redeem code has not work

Hello I recently tried to redeem my £10 Spotify code for 15 downloads and it does not work. I have tried many times to redeem the code and the same message comes up that it will not accept it. I have made sure I have typed the right code. Please can ...

  • Casual Listener
  • Hello   I recently tried to redeem my £10 Spotify code for 15 downloads and it does not work.  I have tried many times to redeem the code and the same message comes up that it will not ...
  • ERAZMUS2
  • Casual Listener
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

subscriptions renewal

i am trying to renew my subscriptions using my original user + password all ok. until i try to alter my account details, message says no funds d'uh i know this account closed 2 months ago.getting nowhere any ideas ??????

  • Casual Listener
  • i am trying to renew my subscriptions using my original user + password all ok. until i try to alter my account details, message says no funds d'uh i know this account closed 2 months ago.getting now...
  • benmarkie
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

unable to change email settings

every time i try to change my email settings it says that my email is linked to another account... afaik i only have one spotify account. and i disconnected facebook from my acct, and yet, every time someone adds a song to a list i get an email and i...

  • Newbie
  • every time i try to change my email settings it says that my email is linked to another account... afaik i only have one spotify account. and i disconnected facebook from my acct, and yet, every time...
  • Jude
  • Spotify Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Problem to log in

I changed my phone from Android to Symbian, or whatever it's called, recently and now trying to use Spotify on Nokia. While I'm trying to log in, with my Facebook account, it says "Username or password incorrect." And that's why? Have I missed someth...

  • Visitor
  • I changed my phone from Android to Symbian, or whatever it's called, recently and now trying to use Spotify on Nokia. While I'm trying to log in, with my Facebook account, it says "Username or passwo...
  • meahtenoha
  • Spotify
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Switch to original Facebook account

Hi, I have premium Spotify account and linked it to my FB account, then created lots of playlists and such, all was great. Then one day I installed Spotify on an old deactivated iPhone that only works through Wi-Fi and it picked up my wife's FB accou...

  • Newbie
  • Hi, I have premium Spotify account and linked it to my FB account, then created lots of playlists and such, all was great. Then one day I installed Spotify on an old deactivated iPhone that only ...
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Strange...

My premium was supposed to renew 1 week ago.I didn't have any money in my bank, so it didn't.Now, it said it would try in 3 days, and if it couldn't it would move me to free.For some reason, I still haven't been charged, even though I have premium st...

  • Community Legend
  • My premium was supposed to renew 1 week ago. I didn't have any money in my bank, so it didn't. Now, it said it would try in 3 days, and if it couldn't it would move me to free. For some reas...
  • Liam
  • Community Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Spotify Stopped working, error 408

Many of my friends use spotify daily and have been using the service for months now. I was convinced to join spotify and loved it. After 14 days of use, the error 408 came up, and since then haven't been able to listen to music. I have tried differen...

  • Casual Listener
  • Many of my friends use spotify daily and have been using the service for months now.  I was convinced to join spotify and loved it.  After 14 days of use, the error 408 came up, and since t...
  • Jude
  • Spotify Legend
  • 6700 Views
  • 10 replies
  • 3 likes
  • 6700 Views
  • 10 replies
  • 3 likes

allow playist listeners to subscribe.

I've made and submitted many playlists (through SHAREMYPLAYLIST). I see them posted and people can play them, but it doesn't allow peole to subscribe to my playlists( "subscribe" option does not show). Why is that and how do I alloow others to subscr...

  • Newbie
  • I've made and submitted many playlists (through SHAREMYPLAYLIST). I see them posted and people can play them, but it doesn't allow peole to subscribe to my playlists( "subscribe" option does not show...
  • Jude
  • Spotify Legend
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

spotify app says i need premium when i allready got it

I have never been able to login on my phone but on my laptop it works just fine. Ive tried to uninstall and reinstalling the app multiple times.

  • Casual Listener
  • I have never been able to login on my phone but on my laptop it works just fine. Ive tried to uninstall and reinstalling the app multiple times.
  • Jude
  • Spotify Legend
  • 880 Views
  • 3 replies
  • 0 likes
  • 880 Views
  • 3 replies
  • 0 likes

Charged for month even though I canceled.

I cancled the subscription on paypal itself, so some of the fault is with me. However, i was wondering if I could get a refund, since my trial did not end until the 4th, and I cancled on the third, and was charged a day early. And, the card I had on ...

  • Newbie
  • I cancled the subscription on paypal itself, so some of the fault is with me. However, i was wondering if I could get a refund, since my trial did not end until the 4th, and I cancled on the third, a...
  • Peter__
  • Community Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Are there still nagging facebook advertisements?

The Facebook requirement for login has apparently been removed. If I have a non-facebook user account, will I still get the nagging splash screens asking me to link to Facebook? How about on my phone, will the mobile app still nag me to link my profi...

  • Casual Listener
  • The Facebook requirement for login has apparently been removed. If I have a non-facebook user account, will I still get the nagging splash screens asking me to link to Facebook?   How about ...
  • t_m_heinonen
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • 586 Views
  • 2 replies
  • 0 likes

neee to change password

how do i chamge my password please im having same trouble

  • Newbie
  • how do i chamge my password please im having same trouble
  • Peter__
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

New album releases - update?

Hi! I find that the lists "New Album releases on Spotify" and "New singles..." are very seldom, and randomly uptated? I'd like to have an update at least every other day... I thought it was the mobile app (Android) that was frozen or something, but t...

  • Newbie
  • Hi! I find that the lists "New Album releases on Spotify" and "New singles..." are very seldom, and randomly uptated? I'd like to have an update at least every other day... I thought it was the...
  • MMS
  • Casual Listener
  • 467 Views
  • 1 replies
  • 1 likes
  • 467 Views
  • 1 replies
  • 1 likes

Solved!! Paid for premium recurring Sept. 3 but premium stopped working today Oct. 3

I'm new to spotify but I paid close attention to the details of buying spotify premium. It said I'd be paying 9.99/month and it charged me and sent me an email saying it would charge me again on October 3rd(today). It was working fine this morning an...

  • Regular
  • I'm new to spotify but I paid close attention to the details of buying spotify premium. It said I'd be paying 9.99/month and it charged me and sent me an email saying it would charge me again on Octo...
  • meahtenoha
  • Spotify
  • 1452 Views
  • 10 replies
  • 0 likes
  • 1452 Views
  • 10 replies
  • 0 likes

premium downgraded to unlimitef

Hello. Has anyone downgraded to unlimited. It says with unlimited, i cant stream anymore but i can listen to whats sync in. They have charged me 9.99 to 4.99. So i know they got my request. If anyone knows a cent or two about this, plz let me know. T...

  • Casual Listener
  • Hello. Has anyone downgraded to unlimited. It says with unlimited, i cant stream anymore but i can listen to whats sync in. They have charged me 9.99 to 4.99. So i know they got my request. If anyon...
  • TylerS
  • Gig Goer
  • 417 Views
  • 5 replies
  • 0 likes
  • 417 Views
  • 5 replies
  • 0 likes

problem with paid of download

Hi, Yesterday, i want to buy 10downloads for the first time in Spotify. I try it 3times but the system said me that was an error. At the 4 time, I was finally able to buy the 10 downloads. But, 2hours later, i received the acquittance at my mail of 4...

  • Casual Listener
  • Hi,    Yesterday, i want to buy 10downloads for the first time in Spotify. I try it 3times but the system said me that was an error. At the 4 time,  I was finally able to buy the 1...
  • denzey
  • Casual Listener
  • 353 Views
  • 4 replies
  • 0 likes
  • 353 Views
  • 4 replies
  • 0 likes

Solved!! [Q] Simultaneous listening, possible ?

Hi, Is it possible to listen to Spotify on 2 Android phones at the same time ? (for my dad and me). And also on a PC and on an Android phone at the same time, Thanks

  • Regular
  • Hi,   Is it possible to listen to Spotify on 2 Android phones at the same time ? (for my dad and me). And also on a PC and on an Android phone at the same time,   Thanks 🙂
  • RaphaelH1427
  • Regular
  • 8475 Views
  • 6 replies
  • 0 likes
  • 8475 Views
  • 6 replies
  • 0 likes