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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398441 Views
  • 948 replies
  • 107 likes
  • Account
  • 398441 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171505 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171505 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99106 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99106 Views
  • 68 replies
  • 10 likes

Ads displayed for paying customers

Being the paying customer I don't want to see ads about some facebook integration on starting the app. In fact, I'd rather not see any ads. Please don't do that or provide an option to 'never see any ads again'.

  • Newbie
  • Being the paying customer I don't want to see ads about some facebook integration on starting the app. In fact, I'd rather not see any ads. Please don't do that or provide an option to 'never see any...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Spotify suddenly stops playing......

Spotify suddenly stops playing after a few songs, why..??? Spotify is not responding at all when this happens....this is not what I want to pay for..! I have an Premium account and all payment is ok. I can see more members have the same problems, wha...

  • Casual Listener
  • Spotify suddenly stops playing after a few songs, why..??? Spotify is not responding at all when this happens....this is not what I want to pay for..! I have an Premium account and all payment is...
  • hunterhogan
  • Newbie
  • 1623 Views
  • 16 replies
  • 1 likes
  • 1623 Views
  • 16 replies
  • 1 likes

Solved!! Some songs mute, it seems to play it but no sounds comes out!

Some songs (these are totally random) seem to mute. My playlist is on shuffle and suddenly I notice there's no sound. Problem seems to be in Spotify, other sounds work just fine.

  • Newbie
  • Some songs (these are totally random) seem to mute. My playlist is on shuffle and suddenly I notice there's no sound. Problem seems to be in Spotify, other sounds work just fine.
  • Rorey
  • Spotify
  • 9774 Views
  • 7 replies
  • 0 likes
  • 9774 Views
  • 7 replies
  • 0 likes

spotiy abonee

ik heb een premium van kpn op mn pc maar een free acount op de laptop van mn dochter die heeft een abonement genomen op een afspeellijst maar er gebeurt niets iemand idee hoe dat werkt

  • Regular
  • ik heb een premium van kpn op mn pc maar een free acount op de laptop van mn dochter die heeft een abonement genomen op een afspeellijst maar er gebeurt niets  iemand idee hoe dat werkt 
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Premium expired and reactivated - Do I have to redownload ?

Hello, My credit card has been stolen and then replaced. I didn't notice right away that my Spotify Premium account had turned into a free account. I just reactivated it, but all the offline playlists redownload all the tunes. It will take quite long...

  • Newbie
  • Hello,   My credit card has been stolen and then replaced. I didn't notice right away that my Spotify Premium account had turned into a free account.   I just reactivated it, but ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

New gifted code is not working!

I just bought my wife a Spotify subscription, which she's retrieved, but when she logs in, it still has ads and commercials. When she logs into her account via a browser, her account is still listed in the free tier.

  • Casual Listener
  • I just bought my wife a Spotify subscription, which she's retrieved, but when she logs in, it still has ads and commercials. When she logs into her account via a browser, her account is still listed ...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Can't upgrade account

Hi, I cancelled my Unlimited account to test the premium features, but it seems like you cannot use this 30 days premium for free, if you already bought an Unlimited account, which doesn't make sence imho. However, I want to upgrade my account to Unl...

  • Visitor
  • Hi,   I cancelled my Unlimited account to test the premium features, but it seems like you cannot use this 30 days premium for free, if you already bought an Unlimited account, which doesn't...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

problem resolved, finnally

It just started working, still a poor company and I will not be back for a 2nd month. I have a low tollerance for retards and the fact it took them 2 hours to fufill my order was kind of retarded.

  • Music Fan
  • It just started working, still a poor company and I will not be back for a 2nd month. I have a low tollerance for retards and the fact it took them 2 hours to fufill my order was kind of retarded.
  • Breneric
  • Newbie
  • 311 Views
  • 5 replies
  • 0 likes
  • 311 Views
  • 5 replies
  • 0 likes

Paypal payment doesn't work from mobile or desktop. Is it just me?

Hi folks, Is it just me or has the payment system completely fecked up. I am sick of getting automated messages saying that Spotify can't make the payment. I then try for half an hour on both iphone and desktop. Finally giving up and paying with cred...

  • Newbie
  • Hi folks, Is it just me or has the payment system completely fecked up. I am sick of getting automated messages saying that Spotify can't make the payment. I then try for half an hour on both iphon...
  • MattSuda
  • Spotify Star
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

two accounts merged?

I had a non-FB account and a FB account for several months. Today, I get logged into the FB account only, regardless of what login info I provide. Can't really complain about you guys merging these two free accounts -- even doing it without any notif...

  • Visitor
  • I had a non-FB account and a FB account for several months. Today, I get logged into the FB account only, regardless of what login info I provide.   Can't really complain about you guys merg...
  • MattSuda
  • Spotify Star
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

unauthorized charges

I am being charged $9.99 a month by Spotify. Who do I report this to? Thanks for any help.

  • Regular
  • I am being charged $9.99 a month by Spotify. Who do I report this to?   Thanks for any help.
  • MattSuda
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Premium test version

Hello Community,I tested Spotify Premium for 30 days. And the problem is, the day when I have to cancel the premium service I am still on vacation. So i decided to cancel it before I leave. Now they say, that I am registered in Premium until the 11 o...

  • Newbie
  • Hello Community, I tested Spotify Premium for 30 days. And the problem is, the day when I have to cancel the premium service I am still on vacation. So i decided to cancel it before I leave. Now t...
  • licenced
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Premium

If i have no money on my spotify account, will the premium service automatically end when my old service expires? Or will i recieve a bill or something because i think it already extended the period i had the test version

  • Newbie
  • If i have no money on my spotify account, will the premium service automatically end when my old service expires? Or will i recieve a bill or something because i think it already extended the perio...
  • licenced
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

is there anyway to pay early all about when giffgaff get payed

anyway to change to take money on the 10th of every month? for spotify premium of 30 day trial so you can call it pay day early?

  • Regular
  • anyway to change to take money on the 10th of every month? for spotify premium of 30 day trial so you can call it pay day early?
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Facebook credentials not working in log-in page

Having trouble with logging into spotify to use premium features such as offline mode but wont let me as my facebook credentials wont work. When i use the password restet page,it tells me that im using facebook to login and to put my details in but h...

  • Newbie
  • Having trouble with logging into spotify to use premium features such as offline mode but wont let me as my facebook credentials wont work. When i use the password restet page,it tells me that...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Zappa and Gabriel albums come up in search but you can't play them

It's been clear for a long time that neither Peter Gabriel nor Frank Zappa's estate have licenced their music for Spotify (PG's recent "Blood" albums excepted). Now, all of a sudden, I get the almost full discographies from both artists on Spotify, b...

  • Regular
  • It's been clear for a long time that neither Peter Gabriel nor Frank Zappa's estate have licenced their music for Spotify (PG's recent "Blood" albums excepted). Now, all of a sudden, I get the almost...
  • mistrijah
  • Regular
  • 581 Views
  • 7 replies
  • 0 likes
  • 581 Views
  • 7 replies
  • 0 likes

Help! I've downloaded a large album by mistake can I reverse this??

I've just purchased 100 downloads but accidently clicked on an album that contains 86 songs that I didn't wish to buy! I've set Spotify to offline mode so it won't do anything but can I reverse the download and get my 86 download credits back? To put...

  • Casual Listener
  • I've just purchased 100 downloads but accidently clicked on an album that contains 86 songs that I didn't wish to buy! I've set Spotify to offline mode so it won't do anything but can I reverse the d...
  • MattSuda
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

accidently deleted playlist!

accidently deleted my playlist called "awesomeness" username:1222058199 please help!!!!

  • Newbie
  • accidently deleted my playlist called "awesomeness" username:1222058199 please help!!!!
  • MattSuda
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

fix this **uh-oh**!!!

Nothing works off or online

  • Newbie
  • Nothing works off or online
  • licenced
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Spotify (details) account and Spotify facebook account merged together? How to undo?

I have a Spotify Premium account that I login to using my Spotify details, and my wife has a free Spotify account that she uses via her Facebook account. Somehow, our accounts seem to have become one (we share devices like iPads often). My playlists ...

  • Newbie
  • I have a Spotify Premium account that I login to using my Spotify details, and my wife has a free Spotify account that she uses via her Facebook account.   Somehow, our accounts seem to have...
  • Billybillblack
  • Roadie
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes