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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158330 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158330 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10696 Views
  • 3 replies
  • 10 likes
  • Security
  • 10696 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508479 Views
  • 985 replies
  • 112 likes
  • Account
  • 508479 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124682 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124682 Views
  • 74 replies
  • 12 likes

When creating Radio from a track currently playing...

When creating Radio from a track currently playing...it would be awesome if the track that is playing continued to play out, and then the playlist transition into radio. If I'm creating radio from a track then I obviously like it and I really don't w...

  • Newbie
  • When creating Radio from a track currently playing... it would be awesome if the track that is playing continued to play out, and then the playlist transition into radio. If I'm creating radio fro...
  • Peter__
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Sorry, but we couldn't connect your Spotify account with Facebook...

Not having any luck logging into Spotify on my Ipad, Sonos can connect to it but the Spotify app keeps popping up with the message: "Sorry, but we couldn't connect your Spotify account with Facebook. Please try again." Tried many times, tried resetti...

  • Casual Listener
  • Not having any luck logging into Spotify on my Ipad, Sonos can connect to it but the Spotify app keeps popping up with the message: "Sorry, but we couldn't connect your Spotify account with Facebook....
  • Peter__
  • Community Legend
  • 1200 Views
  • 5 replies
  • 0 likes
  • 1200 Views
  • 5 replies
  • 0 likes

Solved!! Please help - Spotify & Facebook have fallen out and want a divorce

Hope someone can help... Have, inadvertantly, linked a Facebook account with my Spotify account - how do I delete the connection? Cheers

  • Casual Listener
  • Hope someone can help...   Have, inadvertantly, linked a Facebook account with my Spotify account - how do I delete the connection?   Cheers  
  • Bob2theBeat
  • Casual Listener
  • 374 Views
  • 2 replies
  • 0 likes
  • 374 Views
  • 2 replies
  • 0 likes

Premium -> Free -> Premium

Hi, My credit card expired in September and so my account became a Free one. I submitted my new credit card informations few days ago and I would like my account to be Premium but it seems that there is a bug when I try. I have to submit my Facebook ...

  • Casual Listener
  • Hi,   My credit card expired in September and so my account became a Free one.     I submitted my new credit card informations few days ago and I would like my account to ...
  • berenaud
  • Casual Listener
  • 304 Views
  • 4 replies
  • 1 likes
  • 304 Views
  • 4 replies
  • 1 likes

Payment after cancellation?

Earlier today I created a Spotify Premuim account, however I was having problems with my Facebook account. This led to me creating 2 accounts, and immediatley cancelling both of these accounts. Will I still be charged for this month on both accounts,...

  • Casual Listener
  • Earlier today I created a Spotify Premuim account, however I was having problems with my Facebook account. This led to me creating 2 accounts, and immediatley cancelling both of these accounts. Will ...
  • meahtenoha
  • Spotify
  • 373 Views
  • 5 replies
  • 0 likes
  • 373 Views
  • 5 replies
  • 0 likes

Solved!! World of Pain - Credits and Playlists gone, Premium Account Issue

Hi All, Im hoping I can crowdsource a solution seeing as Spotify support are so slow in responding to my ticket I've had a premium account running for most of 2012. All great till yesterday when I couldn't log in on my ipad. I use Facebook credential...

  • Casual Listener
  • Hi All,   Im hoping I can crowdsource a solution seeing as Spotify support are so slow in responding to my ticket   I've had a premium account running for most of 2012. All great ti...
  • simmo1999
  • Casual Listener
  • 493 Views
  • 6 replies
  • 0 likes
  • 493 Views
  • 6 replies
  • 0 likes

spotify

hallo er/var en veldig "fornøyd" kunde helt til jeg skulle logge inn så brukte jeg MIN id og MITT passord også når jeg logger in så kommer jeg inn på en kompis sin spotify ikke en liste fra min spotify også går jeg på overview får å se hva som står d...

  • Newbie
  • hallo er/var en veldig "fornøyd" kunde helt til jeg skulle logge inn så brukte jeg MIN id og MITT passord også når jeg logger in så kommer jeg inn på en kompis sin spotify ikke en liste fra min spoti...
  • meahtenoha
  • Spotify
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Facebookfriends on SPOTIFY

I cant see what my facebookffriends are listen to??

  • Casual Listener
  • I cant see what my facebookffriends are listen to??
  • Peter__
  • Community Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Escalate complaint

Hi there. I seem to be getting nowhere with a compliant, over a month in and numerous emails. It feels like I'm talking to a wall. How do I get to talk to someone that can do something for me? As it stands I cancel my premium subscription in 2 days.

  • Regular
  • Hi there. I seem to be getting nowhere with a compliant, over a month in and numerous emails. It feels like I'm talking to a wall. How do I get to talk to someone that can do something for me? As it ...
  • lexwellard
  • Regular
  • 1556 Views
  • 2 replies
  • 0 likes
  • 1556 Views
  • 2 replies
  • 0 likes

problem resetting password

I've been at this for three days. I'm not able to login with my spotify account and am unable to use my password. I've requested a password reset link at least 20 times but have not received the email. Checked my spam folder, it's not there, either. ...

  • Newbie
  • I've been at this for three days. I'm not able to login with my spotify account and am unable to use my password. I've requested a password reset link at least 20 times but have not received the emai...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

spotify pauses

My spotify pauses and tells me that someone is using my spotify! ive cahnged the password so is it possible to stopp all online sessions??

  • Newbie
  • My spotify pauses and tells me that someone is using my spotify! ive cahnged the password so is it possible to stopp all online sessions??
  • David
  • Spotify Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on iPhone 5

Hi there, I recently upgraded to an iPhone 5 and, of course, moved my Spotify account across to my new device. Despite having had premium for a long while, the Spotify app on my phone says I don't have a premium account and won't work. Any ideas? Tha...

  • Casual Listener
  • Hi there, I recently upgraded to an iPhone 5 and, of course, moved my Spotify account across to my new device. Despite having had premium for a long while, the Spotify app on my phone says I don't ha...
  • neo-x
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

I want to remove my account

HI, This is absolutly ridiculous. Somehow another account has been created for me through facebook. "Oh well" I thought I'll just remove the account. Why on earth do I have to post a message on here to do it??? Can someone remove this account please....

  • Visitor
  • HI,   This is absolutly ridiculous. Somehow another account has been created for me through facebook. "Oh well" I thought I'll just remove the account.   Why on earth do I have to p...
  • Clubsta
  • Newbie
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Money is drawn after cancellation

Hello !2012-09-27 You draw 99 skr from my bank account2012-10-06 you draw 99 skr from my bank account!!!Put it back i cant pay 200 skr for one month never more spotify!

  • Casual Listener
  • Hello ! 2012-09-27 You draw 99 skr from my bank account 2012-10-06 you draw 99 skr from my bank account!!! Put it back i cant pay 200 skr for one month never more spotify!
  • Peter__
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade by mistake, looking forward to a refund.

Hi, I just upgraded my spotify suscription from free to premium. However, what I really want to do is to try a 30-day premium service. I didn't see final confirmation page before I hit the buttion. Since I just upgraded a few minutes ago, I just want...

  • Casual Listener
  • Hi,   I just upgraded my spotify suscription from free to premium. However, what I really want to do is to try a 30-day premium service. I didn't see final confirmation page before I hit the...
  • zhangzhehust
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Oops! Something went wrong, please try again or check out our help area

I bought spotify premium at 7eleven.every time I write the code, I get Oops! Something went wrong, please try again or check out our help section.and I have tried the code several times.would be very happy if someone can help me

  • Newbie
  • I bought spotify premium at 7eleven. every time I write the code, I get Oops! Something went wrong, please try again or check out our help section. and I have tried the code several times. would b...
  • Silles84
  • Newbie
  • 4997 Views
  • 7 replies
  • 0 likes
  • 4997 Views
  • 7 replies
  • 0 likes

Anjunabeats on Spotify?

I'm confused as to why certain albums aren't showing in the United States when they should have licenses to be streamed here. One of these songs actually used to be streamable and now isn't... the song "Clear Blue Water" by OceanLab. Otherwise, the A...

  • Newbie
  • I'm confused as to why certain albums aren't showing in the United States when they should have licenses to be streamed here.  One of these songs actually used to be streamable and now isn't... ...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Solved!! changing from facebook to open acount

So let me get this straight. In order to change from facebook to independent, I have to register with a different email account. So if I delete my facebook account, do I get to register using my email address? I want to sign up as a paid user, but I ...

  • Visitor
  • So let me get this straight. In order to change from facebook to independent, I have to register with a different email account. So if I delete my facebook account, do I get to register using my emai...
  • Stupify
  • Community Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Deleting accounts? Need some help..

Hello! I'm new to the Spotify community. I just made Spotify recently, because my sister recommended it to me. But now I no longer want to keep my account. I have already tried adding ".del" to the end of my e-mail address, this did not work. I also ...

  • Casual Listener
  • Hello! I'm new to the Spotify community. I just made Spotify recently, because my sister recommended it to me. But now I no longer want to keep my account. I have already tried addi...
  • IAmBehindTheSea
  • Casual Listener
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Automaticaly made me an spotify account? :(

I resently made a Spotify account using my @me mail, it automaticaly, or I must have said yes without reading, made me a Spotify account. I all ready had a spotify account with my @online.no account were I have Premium by the way. and i can't delete ...

  • Casual Listener
  • I resently made a Spotify account using my @me mail, it automaticaly, or I must have said yes without reading, made me a Spotify account. I all ready had a spotify account with my @online.no account ...
  • Peter__
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes