Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
286879 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540048 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129582 Views
74 replies
12 likes
I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message says that I just should quit and restarts spotify.BUT ...
I often get a message on my iPhone from spotify that I have offline playlists synced on more then 3 devices, and I have an option if I want to save my offline playlists on my telefone the message say...
Community Legend
61213 Views
378 replies
12 likes
This is annoying. I let someone else use my spotify account once. Now this person is permanently logged in through his own facebook account...at least this is how I think it works, His name and facebook picture shows up at the top of the right corner...
This is annoying. I let someone else use my spotify account once. Now this person is permanently logged in through his own facebook account...at least this is how I think it works, ...
Community Legend
43767 Views
169 replies
2 likes
Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just c...
Hi there, I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and h...
Community Legend
33571 Views
264 replies
6 likes
Hi there! I'm trying to purchase mp3 downloads of some songs, but I can't because there's a problem with the login window that pops up (with the heading 'Sign-in to purchase music'). My spotify username is different to my email address, but that wind...
Hi there! I'm trying to purchase mp3 downloads of some songs, but I can't because there's a problem with the login window that pops up (with the heading 'Sign-in to purchase music'). My spotify usern...
Casual Listener
1026 Views
2 replies
0 likes
My spotify account is telling me that I have 70 downloads to use, I have just been charged £45 for this although I did NOT make these downloads nor is there anything in the download section. I do not understand how this would have happened. How do I ...
My spotify account is telling me that I have 70 downloads to use, I have just been charged £45 for this although I did NOT make these downloads nor is there anything in the download section. I ...
Community Legend
620 Views
5 replies
0 likes
Cómo escucho música? No se supone que esto es para eso? Hay trescientasmil opciones, llevo 20 minutos navegando en la página, y todavía no he podido hacerme con ninguna opción de "Escuchar música". Echo de menos mi cómoda y rápida página de rockola.....
Cómo escucho música? No se supone que esto es para eso? Hay trescientasmil opciones, llevo 20 minutos navegando en la página, y todavía no he podido hacerme con ninguna opción de "Escuchar música". E...
Spotify Legend
226 Views
2 replies
0 likes
Hi,Yesterday I ordered facebook premium.. In spotify nothing changed and i still had commercials.I just detected the problem.I have two accounts. (this one, and a facebook one)I did always use my facebook account and all playlists are in that one.But...
Hi, Yesterday I ordered facebook premium.. In spotify nothing changed and i still had commercials. I just detected the problem. I have two accounts. (this one, and a facebook one) I did always ...
Community Legend
180 Views
1 replies
0 likes
anyone help with the loss of my premium status when i log on with a new pc? all details are the same, but spotify is showing i'm not a premium member, when i am. thanks
anyone help with the loss of my premium status when i log on with a new pc? all details are the same, but spotify is showing i'm not a premium member, when i am. thanks
Spotify
146 Views
1 replies
0 likes
Bonjour, Je me connecte actuellement avec mon compte Facebook. voulant connecter un appareil Hifi, ce qui semble impossible en se connectant avec Facebook, je souhaiterais supprimer ce moyen de connexion et pouvroir créer un accès direct. je ne trouv...
Bonjour, Je me connecte actuellement avec mon compte Facebook. voulant connecter un appareil Hifi, ce qui semble impossible en se connectant avec Facebook, je souhaiterais supprimer ce moyen de c...
Spotify Legend
262 Views
1 replies
0 likes
When I start the radio based on my Loved tracks - Last.fm playlist - I only get 99% of classical, while in the original playlist it's barely 30% of classical. Why is it happening? PS: as a temporary solution I've created another playlist with all cla...
When I start the radio based on my Loved tracks - Last.fm playlist - I only get 99% of classical, while in the original playlist it's barely 30% of classical. Why is it happening...
292 Views
0 replies
3 likes
I have been having problems wih spotify for a few weeks and I've searched everywhere and re-installed and everything, basically I was using spotify premium on my phone and it logged me out and when I tried to log back in, it was log in for a few seco...
I have been having problems wih spotify for a few weeks and I've searched everywhere and re-installed and everything, basically I was using spotify premium on my phone and it logged me out and when I...
618 Views
0 replies
1 likes
Hi, I hope someone can help me fix this. I cancelled my spotify premium trial well before the 30 days, but it has still charged me for it. I would like to ask if this can be reversed? I have blocked future payments through PayPal. Thanks.
Hi, I hope someone can help me fix this. I cancelled my spotify premium trial well before the 30 days, but it has still charged me for it. I would like to ask if this...
Casual Listener
235 Views
2 replies
0 likes
Can you see everyone who can view your music? It seems someone has added me by my spotify user name instead of facebook. While this is fine, I wonder who else has done that. Can you tell anywhere all o0f the people who view or can view your profile? ...
Can you see everyone who can view your music? It seems someone has added me by my spotify user name instead of facebook. While this is fine, I wonder who else has done that. Can you tell anywhere all...
481 Views
0 replies
0 likes
I am having trouble paying for premium subscription. I have used and payed for premium for the last two years and now my payment won't go through. I've checked reasons as to why this is happening and nothing can explain it. 1: My country in profile i...
I am having trouble paying for premium subscription. I have used and payed for premium for the last two years and now my payment won't go through. I've checked reasons as to why this is happening and...
Spotify
798 Views
6 replies
0 likes
Today after my son had been using the computer, I noticed when I went on to Spotify all my playlists were gone and my premium subscription gone. It was like I had a new account? I thought he must have done something but from reading several posts ive...
Today after my son had been using the computer, I noticed when I went on to Spotify all my playlists were gone and my premium subscription gone. It was like I had a new account? I thought he must hav...
Spotify Legend
516 Views
8 replies
0 likes
Har läst att man som premiumkund ska få testa Netflix året ut, men inte fått något sådant erbjudande. Hur gör man?
Har läst att man som premiumkund ska få testa Netflix året ut, men inte fått något sådant erbjudande. Hur gör man?
Newbie
1794 Views
8 replies
0 likes
I signed up for spotify premium 7 months ago. i wake up this morning to find a $9.99 charge on my account, which is fine because I was thinking about singing up again, but my account says I'm still using free. I dont care that i was charged I just wa...
I signed up for spotify premium 7 months ago. i wake up this morning to find a $9.99 charge on my account, which is fine because I was thinking about singing up again, but my account says I'm still u...
Community Legend
648 Views
1 replies
0 likes
I bought two Spotify gift cards, first one I accidentally redeemed a one month premium and so I had to buy a second one. I got charged twice under each transaction (total of FOUR $9.99 charges). Long story short, I spoke to someone and they CANCELLED...
I bought two Spotify gift cards, first one I accidentally redeemed a one month premium and so I had to buy a second one. I got charged twice under each transaction (total of FOUR $9.99 charges). Long...
Regular
961 Views
8 replies
0 likes
HI Spotify, Listen I purcahed 3 products. I got charged for 1 extra. That you have not yet solved. I had to go to my bank and get BAC or TAC numbers. Spotify Customer service response takes 12 -24 hours. I know they are solving it. But this is 2012 a...
HI Spotify, Listen I purcahed 3 products. I got charged for 1 extra. That you have not yet solved. I had to go to my bank and get BAC or TAC numbers. Spotify Customer service response tak...
Community Legend
356 Views
1 replies
0 likes
Hello All, Before I purchase a Spotify account I wanted to know whether or not I can login on my computer and phone simultaneously. Thanks!
Hello All, Before I purchase a Spotify account I wanted to know whether or not I can login on my computer and phone simultaneously. Thanks!
Spotify
241 Views
1 replies
0 likes
