Premium Account Gone


Premium Account Gone

I've had a premium account for years now and was planning on keeping it for a while. Woke up this morning and my account has ads again and won't let me pick certain songs to listen to--my only option is to listen on shuffle. I'm confused because I've paid already and I'm still supposed to have my premium account.
1 Reply

Re: Premium Account Gone


Hi, @levelyn!


Welcome to the Spotify Community.


Let's try to figure this out. Can you follow these steps for us?


  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Dom't hesitate to drop us a message if you need some extra help.