Premium Account Missing

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Premium Account Missing

user-removed
Not applicable

Recently, (approximately first/second week of Jan 2018) my husband and I noticed that my Spotify Premium account was non-functional. Up til this point I had been a Premium member for a couple years with no issue. Not only was my Premium deleted but ALL my playlists including our wedding playlists were gone. I don’t want to re-activate my account unless I know I can get all my playlists back and not be double charged for the existing Premium. Help!

2 Replies

Luke
Rock Star 17
Rock Star 17

Hey @user-removed,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable
Yeahhh...that didn't work.

😞
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