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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187154 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187154 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Country Mess!

Hi,Hope you can help me with a very frustrating problem I've been having for months.I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have updated the payment method to a credit card based in Mex...

  • Casual Listener
  • Hi, Hope you can help me with a very frustrating problem I've been having for months. I used to have an accound based in the USA with a US amex card. Since my family and I moved to Mexico, I have u...
  • Ckae572
  • Newbie
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant change country settings by changing pay info

Hi, i had a paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible. tried to follow the instructions by changing my payment method, by adding a local credit card, but it states that it is not wor...

  • Casual Listener
  • Hi,   i had a  paypal account in another country, with which i wanted to change my country. This doesn't seem to be possible.   tried to follow the instructions by changing my paym...
  • kathryn_s
  • Casual Listener
  • 589 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 589 Views
  • 4 replies
  • 0 likes

Accoutt Log in

So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??

  • Newbie
  • So I logged out of my Spotify account accidentally and I forgot my password. The thing is my account is connected with a old email that I don't have. What should I do??
  • amirism
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Cant connect Spotify to PS4 account

I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already connected to a different Spotify account but I discon...

  • Casual Listener
  • I have spent the last week trying to connect my ps4 account to my Spotify and it doesn't work. I'm not connected to another account with it already for sure. What happened was I had my psn already co...
  • SupremeBuffalo
  • Casual Listener
  • 4563 Views
  • 8 replies
  • 6 likes
  • 4563 Views
  • 8 replies
  • 6 likes

Superuser Contribution Can't modify the email link to my account

Hi, I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page. I'm connected with Facebook to identify myself on Spotify, so it tell me tha...

  • Casual Listener
  • Hi,   I recently deleted my email associated to my Spotify account for personal reason. But it is still associated to my account and I can't modify it from the Spotify's page.   I'm con...
  • Shbeark
  • Casual Listener
  • 842 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 842 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't log in into my account

Well, sorry for my bad English. Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button that the app showed up "Upgrade". I thought that my subscription ...

  • Regular
  • Well, sorry for my bad English.   Yesterday I was listening music. When suddenly I started to heard some ads. That was pretty odd, because I have the familiar plan. So I tried the button tha...
  • JuandeGF
  • Regular
  • 428 Views
  • 2 replies
  • 0 likes
  • Account
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log into my account

I'm a premium subscriber. I log into my account every morning when I get into the office via the Spotify app on my laptop. Today that didn't work.After multiple unsuccessful attempts, I assumed I was locked out of the account so went through the proc...

  • Newbie
  • I'm a premium subscriber. I log into my account every morning when I get into the office via the Spotify app on my laptop. Today that didn't work. After multiple unsuccessful attempts, I assumed I w...
  • Aimee_T
  • Roadie
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Trouble paying gift suscription with visa

I can’t pay gift suscription with any card from Peru. No Matter about any Banks (I already call banks, online buying settings are ok). I Try from Desktop, iPhone. Always the message was ‘you have trouble about card.

  • Newbie
  • I can’t pay gift suscription with any card from Peru. No Matter about any Banks (I already call banks, online buying settings are ok). I Try from Desktop, iPhone. Always the message was ‘yo...
  • 218 Views
  • 0 replies
  • 1 likes
  • 218 Views
  • 0 replies
  • 1 likes

Nao lembro e-mail e senha da minha conta

Preciso de ajuda, nao lembro o e-mail que registrei a minha conta premium, nem a senha, estou pagando no cartao de credito todo mes, mas nao consigo utilizar porque nao lembro nem o e-mail e nem a senha. Ja chequei todos os e-mails que eu tenho e nen...

  • Visitor
  • Preciso de ajuda, nao lembro o e-mail que registrei a minha conta premium, nem a senha, estou pagando no cartao de credito todo mes, mas nao consigo utilizar porque nao lembro nem o e-mail e nem a se...
  • user-removed
  • Not applicable
  • 918 Views
  • 2 replies
  • 1 likes
  • 918 Views
  • 2 replies
  • 1 likes

Solved!! Password text massage from 32665

Hi, I forgot my password and in the midst of retyping it into the text box (a few times :)) I received a text massage from 32665 giving me a login number to use instead of my password. I haven't linked my Spotify to my Facebook and I do not have my m...

  • Casual Listener
  • Hi,    I forgot my password and in the midst of retyping it into the text box (a few times :)) I received a text massage from 32665 giving me a login number to use instead of my pa...
  • gsanjeevs
  • Newbie
  • 31381 Views
  • 8 replies
  • 1 likes
  • Security
  • 31381 Views
  • 8 replies
  • 1 likes

Superuser Contribution Problemas loggeo en app de Spotify

Tengo problemas para loggearme en la aplicacion de Spotify de mi celular. De un dia para me pidio mi clave y contrasena. Cuando las coloco y le doy ok, me dice que mi configuracion esta en modo offline y que me conecte a internet para loggearme, sien...

  • Casual Listener
  • Tengo problemas para loggearme en la aplicacion de Spotify de mi celular. De un dia para me pidio mi clave y contrasena. Cuando las coloco y le doy ok, me dice que mi configuracion esta en modo offli...
  • felix_alvarez_p
  • Casual Listener
  • 703 Views
  • 2 replies
  • 0 likes
  • 703 Views
  • 2 replies
  • 0 likes

Solved!! NOME DO ADMINISTRADOR DO PLANO FAMILIAR PREMIUM DIVERGENTE

Olá, pessoal!Sou actual ou administrador do meu Plano Familiar, no entanto, em situação de erro sem site, meu nome está errado. Quais os procedimentos para corrigir este erro?

  • Casual Listener
  • Olá, pessoal! Sou actual ou administrador do meu Plano Familiar, no entanto, em situação de erro sem site, meu nome está errado. Quais os procedimentos para corrigir este erro?
  • LeandroGuedes
  • Newbie
  • 3845 Views
  • 14 replies
  • 0 likes
  • Account
  • 3845 Views
  • 14 replies
  • 0 likes

Superuser Contribution Why does my account sign out when I don't have wi-fi anymore

I ereased all my data from spotify and then signed up again (because it made me sign out) and then a message told me that i could not download my music anymore because i already had 3 sessions with offline mode (and I only have one), i ereased all my...

  • Newbie
  • I ereased all my data from spotify and then signed up again (because it made me sign out) and then a message told me that i could not download my music anymore because i already had 3 sessions with o...
  • Aimee_T
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Student Discount Doesn't Show PayPal Option

I was approved for the student discount for the US but when I click on the link it doesnt give me the option to pay with paypal. Is this suppose to be this way?

  • Newbie
  • I was approved for the student discount for the US but when I click on the link it doesnt give me the option to pay with paypal. Is this suppose to be this way?
  • TheGaluMoD
  • Newbie
  • 43594 Views
  • 78 replies
  • 8 likes
  • Premium
    Subscription
  • 43594 Views
  • 78 replies
  • 8 likes

Family account on Echo devices

Hi All trying to link my Family account to different Echo dots for each registered Family account member. At the momet the music keeps getting hijacked! Any ideas? Thanks.

  • Newbie
  • Hi All trying to link my Family account to different Echo dots for each registered Family account member. At the momet the music keeps getting hijacked! Any ideas? Thanks.
  • Shaun_Yap
  • Gig Goer
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Spotify premium won't work

Hi all I started off using a voucher (from Jan 20th to Feb 20th) I redeemed. I subsequently signed up for Spotify premium halfway through my voucher's validity (3rd February), and it clearly shows that I have been billed for Spotify premium on my han...

  • Newbie
  • Hi all 🙂   I started off using a voucher (from Jan 20th to Feb 20th) I redeemed. I subsequently signed up for Spotify premium halfway through my voucher's validity (3rd February), and it clea...
  • Nico
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Family accounts without email

Hi, I've a family account, but my daughters (6 and 10) have no emails. Is it possible to create accounts for them without emails? regards/Pelle

  • Casual Listener
  • Hi,  I've a family account, but my daughters (6 and 10) have no emails. Is it possible to create accounts for them without emails?    regards /Pelle
  • Pelle1976
  • Casual Listener
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Alexa - App Support not available

I was able to successfully link my Spotify account in Alexa webapp, but when I click on Spotify from the available Music services list I get only message App Support Unavailable. Have tried to unlink/relink Spotify account several times, even tried t...

Screen Shot 2018-02-21 at 22.16.50.png
  • Casual Listener
  • I was able to successfully link my Spotify account in Alexa webapp, but when I click on Spotify from the available Music services list I get only message App Support Unavailable. Have tried to u...
  • kerosin
  • Casual Listener
  • 2969 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2969 Views
  • 1 replies
  • 0 likes

Premium User, Account Hacked and all of my songs lost! Help!

I think my account has been hacked, opened my app to find all my songs and playlists gone. I restored playlists, but how do I restore my song list. None of them were saves in playlists.

  • Newbie
  • I think my account has been hacked, opened my app to find all my songs and playlists gone. I restored playlists, but how do I restore my song list. None of them were saves in playlists.
  • IguanaSetup
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Travelling

I have been traveling for about 2 weeks of a 6 week trip. I stated using spotify (free version) a couple of weeks before this. Suddenly, I find myself logged out. When I log in it just logs me out again instantly. In this modern era or international ...

  • Newbie
  • I have been traveling for about 2 weeks of a 6 week trip.  I stated using spotify (free version) a couple of weeks before this.  Suddenly, I find myself logged out.  When I log in it j...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes