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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290403 Views

529 replies

34 likes

Account
Free
  • 290403 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13659 Views

6 replies

11 likes

Security
  • 13659 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540974 Views

990 replies

114 likes

Account
  • 540974 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129634 Views

74 replies

12 likes

Account
Login
Premium
  • 129634 Views
  • 74 replies
  • 12 likes

can't log in even if i am online

This afternoon i suddenly found my spotify logged out.I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.

Casual Listener

This afternoon i suddenly found my spotify logged out. I tried to login, and even if i am 100% sure that i am online, it told me to go online in order to log in.

ignoto_97

Casual Listener

410 Views

1 replies

0 likes

Login
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family in Taiwan

Hello, I am switching my Premium account in Canada to a Taiwanese Premium for Family. For some reason it is not accepting a Taiwanese credit card when I attempt to change my payment details. Also, the Spotify website is missing its Family page on bot...

Casual Listener

Hello, I am switching my Premium account in Canada to a Taiwanese Premium for Family. For some reason it is not accepting a Taiwanese credit card when I attempt to change my payment details.   ...

phawkins76

Newbie

1606 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1606 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to sign in

I am using an Android. I can sign into my computer and Playstation, but I tried username and email to sign in the same way, but it says they are incorrect.

Casual Listener

I am using an Android. I can sign into my computer and Playstation, but I tried username and email to sign in the same way, but it says they are incorrect.

shadowvale6

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
  • 0 likes

spotify doesnt offer me the 30 minutes of ad-free music (for watching the short video) anymore?

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video.

Newbie

Spotify stopped offering me the option of listening to 30 minutes of ad-free music for watching the short video. 

1362 Views

0 replies

5 likes

Account
Free
Other
  • 1362 Views
  • 0 replies
  • 5 likes

**How to update payment info and change payment options.!***

This seems to get lost in multiple threads so ill post it here. Go to https://www.spotify.com/uk/account/profile/ and look under Country. Youll notice a link to edit payment info.Other countries that are not the United Kingdom can just go to their sp...

Gig Goer

This seems to get lost in multiple threads so ill post it here.   Go to https://www.spotify.com/uk/account/profile/  and look under Country.  Youll notice a link to edit payment...

jimmason412

Casual Listener

47415 Views

3 replies

2 likes

  • 47415 Views
  • 3 replies
  • 2 likes

can't use my email

i can't use my email for the account "We're sorry, that email is taken."but i don't have any account with this email

Newbie

i can't use my email for the account "We're sorry, that email is taken." but i don't have any account with this email

335 Views

0 replies

0 likes

Account
  • 335 Views
  • 0 replies
  • 0 likes

Solved!! Error Code 408 FRUSTRATION

Okay I am in Mexico, for longer than 14 days, I am using free.I have been repeatedly asked to change my country settings - which I have done.My profile says I'm in Mexico, the website has the Mexican flag even, but STILL I cannot log in and access an...

Regular

Okay I am in Mexico, for longer than 14 days, I am using free. I have been repeatedly asked to change my country settings - which I have done. My profile says I'm in Mexico, the website has the M...

ceremonialbagel

Newbie

11823 Views

40 replies

0 likes

Account
Free
  • 11823 Views
  • 40 replies
  • 0 likes

Recent Playlist showing foreign language songs I never played

I am about ready to cancel my premium subscription due to fears the account is compromised. I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwords multiple times, and still get the same result - every ...

Newbie

I am about ready to cancel my premium subscription due to fears the account is compromised.  I have ran multiple virus scans on all computers, tablets and phones running spotify, changed passwor...

Narankiwi

Composer

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Changing your username

When I was young I made a account I still use. It but I don't like the name so can you please make it so you can change your name it would help out a lot. Thank you for looking at this.

Casual Listener

When I was young I made a account I still use. It but I don't like the name so can you please make it so you can change your name it would help out a lot. Thank you for looking at this. 😃

Maxim

Spotify Star

530 Views

3 replies

0 likes

  • 530 Views
  • 3 replies
  • 0 likes

Accounts mixed up

Dear community, I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to split so that Alex (the rapper from NYC) can continue and Alex (my son...

Casual Listener

Dear community,    I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to spli...

Ted_Leenheers

Casual Listener

494 Views

2 replies

0 likes

Account
  • 494 Views
  • 2 replies
  • 0 likes

Artist approval

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still haven’t been approved. Any idea how long this takes?

Newbie

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still ha...

Maxim

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Spotify family question

I have gone ahead and added my children to the family account. Up until now, the monthly charge would be charged to their individual debit cards. Will the charge discontinue and only my credit card charged for the Family account?

Newbie

I have gone ahead and added my children to the family account.  Up until now, the monthly charge would be charged to their individual debit cards.  Will the charge discontinue and only my c...

Maxim

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Listening to music on two devices at the same time using the same account

Hello, i'm having an issue I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same time using the same account?

Newbie

Hello, i'm having an issue   I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same t...

phan_times

Community Legend

1463 Views

1 replies

0 likes

  • 1463 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe Premium account in Viet Nam

I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should I do?

Casual Listener

I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should...

manhnguyenn

Casual Listener

1160 Views

2 replies

0 likes

  • 1160 Views
  • 2 replies
  • 0 likes

E-mail changing

Hi there!I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to change to another one!Thanks for your time.

Newbie

Hi there! I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to ...

rossi1911

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Visa Declined

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details." I am in the US. It is a VISA. I called my bank and I have no holds, and am cleared for e-commerce or foreign purchases. They lady at my ...

Newbie

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details."   I am in the US. It is a VISA. I called my bank and I have no holds, an...

tati_arg

Newbie

6374 Views

14 replies

6 likes

  • 6374 Views
  • 14 replies
  • 6 likes

Solved!! Can't log in or change password

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since that requires the proper password. The email I got...

Newbie

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since...

ronieldelarosa

Newbie

112499 Views

17 replies

13 likes

Account
Login
Premium
  • 112499 Views
  • 17 replies
  • 13 likes

Follow Artist Bug - "Follow" does not follow the artist profile but single track or track listing

I am running into this issue all the time and hope to find a solution here: I would like to follow an artist and hit the "Follow" button on the artist profile page.Now, very often, I don't actually follow their Profile but rather what looks to be a s...

Casual Listener

I am running into this issue all the time and hope to find a solution here:   I would like to follow an artist and hit the "Follow" button on the artist profile page. Now, very often, I don'...

user-removed

Not applicable

4846 Views

6 replies

5 likes

Subscription
  • 4846 Views
  • 6 replies
  • 5 likes

Solved!! Desvincular cuenta de facebook de spotify

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo con la anterior. Muchas Gracias. Saludos.

Newbie

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo...

osornios

Spotify Star

263326 Views

69 replies

30 likes

Premium
Security
Subscription
  • 263326 Views
  • 69 replies
  • 30 likes

Solved!! Duda con plan familiar

Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no estar en el mismo domicilio con la otra subcuenta?, o n...

Casual Listener

Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no esta...

osornios

Spotify Star

5012 Views

20 replies

0 likes

Account
Premium
Subscription
  • 5012 Views
  • 20 replies
  • 0 likes