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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9960 Views
  • 3 replies
  • 9 likes
  • Security
  • 9960 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497108 Views
  • 982 replies
  • 112 likes
  • Account
  • 497108 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214208 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214208 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122789 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122789 Views
  • 72 replies
  • 12 likes

Hackers?

I got an email from spotify earlier this week (around march 7th) saying that the email for my account had been changed. I didnt change my email, so I tried to open the spotify app on my phone to see what was happening, but it was logged out and when ...

  • Casual Listener
  • I got an email from spotify earlier this week (around march 7th) saying that the email for my account had been changed. I didnt change my email, so I tried to open the spotify app on my phone to see ...
  • cloud4
  • Casual Listener
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Cargo no reconocido

Hola, se hizo un cargo a mi cuenta de spotify, yo cuento con spotify premium los primeros dias del mes se hizo el cargo y ayer hicieron otro por una cuenta familiar que yo no tengo activada ni autorice. No es la primera vez que lo hacen, y si no me d...

  • Newbie
  • Hola, se hizo un cargo a mi cuenta de spotify, yo cuento con spotify premium los primeros dias del mes se hizo el cargo y ayer hicieron otro por una cuenta familiar que yo no tengo activada ni autori...
  • emmanuel05
  • Regular
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 342 Views
  • 1 replies
  • 0 likes

Cant log in

Ive been trying to log in to my account for 2 days but with no luck. I used my email, username, reset my password and still when i press log in it says logging in and than log in again. It just wont work. Any suggestions?

  • Visitor
  • Ive been trying to log in to my account for 2 days but with no luck. I used my email, username, reset my password and still when i press log in it says logging in and than  log in again. It just...
  • chelseajaye24
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Deleted facebook!

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in. I've decided recently that I don't want facebook to be a part of my life anymore. Would it be possible for you to set up a new account for me with ...

  • Visitor
  • Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in.   I've decided recently that I don't want facebook to be a part of my life anymore. Would...
  • phan_times
  • Community Legend
  • 624 Views
  • 5 replies
  • 0 likes
  • Account
  • 624 Views
  • 5 replies
  • 0 likes

Student account wont connect to hulu

I have a spotify student account, but everytime I try to active my hulu extension it doesnt go through. It says something along the lines of "cant authorize account" and wont let me log in all the way, but it is connected to the correct email. The hu...

  • Newbie
  • I have a spotify student account, but everytime I try to active my hulu extension it doesnt go through. It says something along the lines of "cant authorize account" and wont let me log in all the wa...
  • horstlm
  • Newbie
  • 1577 Views
  • 3 replies
  • 5 likes
  • 1577 Views
  • 3 replies
  • 5 likes

Fake account

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe through Facebook? The weird thing is, I have NEVER downlo...

  • Newbie
  • Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe th...
  • EthanS1
  • Community Legend
  • 731 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 731 Views
  • 1 replies
  • 0 likes

Cant´t change my credit card!

Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press "change payment method or credit card details" nothing happens. I never come to another page! Can someone help me? /Liselott

  • Casual Listener
  • Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press  "change payment method or credit card details" nothing happens. I n...
  • kortjames
  • Newbie
  • 3531 Views
  • 16 replies
  • 0 likes
  • 3531 Views
  • 16 replies
  • 0 likes

Forgot my email and my password

hey everyone,I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because I have premium and I can't cancel it because I can't log ...

  • Newbie
  • hey everyone, I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because...
  • IguanaSetup
  • Community Legend
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

How i know which is my artist account

Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where)now my single is in a other artists name and his albums....how can i fix the problem my distributer is tunecore already send th...

  • Newbie
  • Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where) now my single is in a other artists name and his albums.... how can i fix...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can't hear "bachata rosa" by "juan luis guerra" complete?

Hello, i have a premium account, i'm frome Chile (so excuse my english by the way).I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a playlist, i only can see one song (La bilirrubina). In the d...

  • Regular
  • Hello, i have a premium account, i'm frome Chile (so excuse my english by the way). I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a pl...
  • RobinsonPicero
  • Newbie
  • 4112 Views
  • 6 replies
  • 9 likes
  • Other
  • 4112 Views
  • 6 replies
  • 9 likes

Paying for Premium family account but get free

Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem.Besides of that. Very user unfriendly that I can't contact spotify directly f...

  • Casual Listener
  • Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem. Besides of that. Very us...
  • claireinbasel
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

My username is just a random string of numbers and letters

I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is there anything I can do to change this?

  • Casual Listener
  • I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is ...
  • Luke
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Descargo musica en Spotify, se almacena en la tarjeta SD, pero no la puedo escuchar offline.

Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin embargo, cuando trato de escuchar musica offline, ningu...

  • Newbie
  • Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin emba...
  • 1831 Views
  • 0 replies
  • 1 likes
  • 1831 Views
  • 0 replies
  • 1 likes

unable to update credit card info on subscription screen

My credit card has recently changed. On the subscription screen I am trying to update the credit card info. The screen does not allow to change anything. Please help Thanks

  • Newbie
  • My credit card has recently changed. On the subscription screen I am trying to update the credit card info.   The screen does not allow to change anything.   Please help   Thanks
  • Mmari514
  • Newbie
  • 836 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 836 Views
  • 3 replies
  • 0 likes

Facebook account removal

My old Spotify account is linked to my Facebook account.The thing is, I want to be able to link my new account to my Facebook account, and not the old one.Is there anyway I can remove it myself, or do I ask staff?

  • Casual Listener
  • My old Spotify account is linked to my Facebook account. The thing is, I want to be able to link my new account to my Facebook account, and not the old one. Is there anyway I can remove it myself, ...
  • Luke
  • Spotify Star
  • 666 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 666 Views
  • 3 replies
  • 0 likes

Solved!! CANT GET INTO NEW ARTIST ACCOUNT

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so I can claim my account?? Side notes, is there anywa...

  • Casual Listener
  • Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so ...
  • frenkiebronik
  • Newbie
  • 8586 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 8586 Views
  • 6 replies
  • 0 likes

Account ergens anders in gebruik

Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn wachtwoord veranderd, maar hij blijft de melding ge...

  • Newbie
  • Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn ...
  • Hubo
  • Community Legend
  • 1110 Views
  • 1 replies
  • 1 likes
  • 1110 Views
  • 1 replies
  • 1 likes

Someone gained access to my account and deleted all my playlists.

As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. Could i have some assistance here?

  • Casual Listener
  • As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. C...
  • magnusrambech
  • Casual Listener
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Solved!! Contact number for Spotify in the UK? My CC charged £334.95 last month

and my account now not accessible! Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, exactly the same as my normal charge of £4.99. I need to contact Spo...

  • Regular
  •  and my account now not accessible!   Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, ex...
  • RondaG
  • Newbie
  • 64763 Views
  • 89 replies
  • 0 likes
  • 64763 Views
  • 89 replies
  • 0 likes

Spotify & Facebook

Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do? P.S. I'm sorry for my bad english

  • Casual Listener
  • Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do?  ...
  • GiuseppeF11
  • Casual Listener
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes