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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83209 Views

29 replies

0 likes

  • 83209 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104131 Views

10 replies

3 likes

Account
Login
  • 104131 Views
  • 10 replies
  • 3 likes

Log in premium account in another country

Hello Spotify Community. I have 2 account currently under Spotify Family. And I wanted to give my other account to my friend who is in the country where Spotify isn't available yet. The problem is, he can log in my account but couldn't for newly crea...

Casual Listener

Hello Spotify Community.   I have 2 account currently under Spotify Family. And I wanted to give my other account to my friend who is in the country where Spotify isn't available yet. The prob...

Maxim

Spotify Star

476 Views

1 replies

0 likes

Account
Premium
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Want to use Spotify without facebook. Need to set up new account?

Hi all,I created a Spotify account using my facebook login. Now, after the free trial I wanted to disconnect from facebook (don't want my real name to show up anywhere, maybe share my account later using Spotify family...). FAQ says the only way poss...

Casual Listener

Hi all, I created a Spotify account using my facebook login. Now, after the free trial I wanted to disconnect from facebook (don't want my real name to show up anywhere, maybe share my account later...

letterkast

Casual Listener

1216 Views

4 replies

0 likes

Account
Login
  • 1216 Views
  • 4 replies
  • 0 likes

can not join family account

try a lot of time, and have the same address with holder, but still can not join.

Newbie

try a lot of time, and have the same address with holder, but still can not join.

Maxim

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

How to contact spotify

How do I get a hold of spotify?? No one from the company is responding to my form posts.

Regular

How do I get a hold of spotify?? No one from the company is responding to my form posts. 

Maxim

Spotify Star

643 Views

1 replies

0 likes

Subscription
  • 643 Views
  • 1 replies
  • 0 likes

Solved!! How transfer my family member account to a family host account?

Hello,I am member of our family account, but would like to move out and create my own family account for my flatmates and me, as host this time. How can I create a family account by keeping all my playlists, favorites etc.? Thanks for your help!Steph

Casual Listener

Hello, I am member of our family account, but would like to move out and create my own family account for my flatmates and me, as host this time. How can I create a family account by keeping all my ...

steph76

Casual Listener

1174 Views

2 replies

0 likes

Premium
  • 1174 Views
  • 2 replies
  • 0 likes

Changing email address thats already taken

When i first started my free trial i registered with my personal email , but forgetting my password and not being able to fix the problem i registered with my student email but now as i am no longer a student i cannot access my email and so i cant ch...

Newbie

When i first started my free trial i registered with my personal email , but forgetting my password and not being able to fix the problem i registered with my student email but now as i am no longer ...

phan_times

Community Legend

935 Views

1 replies

0 likes

  • 935 Views
  • 1 replies
  • 0 likes

No pueden unirse a mi plan familiar

Mi papa no puede unirse a mi olan familiar de spotify.. tenemos la misma direccion y codigo postal y nada .. .. y ya se unieron 2 mas sin problema.. qie hago??? Me sale un mensaje que pida ayuda... no me salr nada de que no.coincida alguna info

Newbie

Mi papa no puede unirse a mi olan familiar de spotify.. tenemos la misma direccion y codigo postal y nada .. .. y ya se unieron 2 mas sin problema.. qie hago??? Me sale un mensaje que pida ayuda... n...

410 Views

0 replies

1 likes

  • 410 Views
  • 0 replies
  • 1 likes

My spotify account is skipping tracks part way through

I have spotify premium installed on multiple devices. Today, on all devices, it is skipping tracks before they complete.When playing on my phone it was skipping. I paused it, and 10 seconds later it unpaused. I paused it again, and a few seconds late...

Newbie

I have spotify premium installed on multiple devices. Today, on all devices, it is skipping tracks before they complete. When playing on my phone it was skipping. I paused it, and 10 seconds ...

Maria_B

Moderator

570 Views

1 replies

0 likes

Desktop
  • 570 Views
  • 1 replies
  • 0 likes

Account Hacked and I can's reset password or anything. Payment still being taken

Hi - I was on a bus back arounf the end of Jan when suddenly another users playlist came up on my screen whilst I was playing my own music. A few days later I was logged out of my account on my laptop and phone. When I tried to log back in, it stated...

Newbie

Hi - I was on a bus back arounf the end of Jan when suddenly another users playlist came up on my screen whilst I was playing my own music.   A few days later I was logged out of my account on...

Noah

Spotify Star

457 Views

1 replies

0 likes

Premium
  • 457 Views
  • 1 replies
  • 0 likes

Maximum downloads.

I have remove my other two devices from spotify. I cant seem to download more songs on my current device.

Casual Listener

I have remove my other two devices from spotify. I cant seem to download  more songs on my current device.

Noah

Spotify Star

2362 Views

3 replies

0 likes

  • 2362 Views
  • 3 replies
  • 0 likes

Solved!! Cannot change country on my profile

Just moved to Tunisia from Sweden. 14 days have past. I am on the free edition of spotify. When logging in to my Spotify account via FB I cannot change country. Only option in the list is Sweden. I have tried with different units and with different w...

Casual Listener

Just moved to Tunisia from Sweden.    14 days have past. I am on the free edition of spotify. When logging in to my Spotify account via FB I cannot change country. Only option in the list...

Maxim

Spotify Star

678 Views

3 replies

0 likes

  • 678 Views
  • 3 replies
  • 0 likes

Solved!! Log out of all devices does not log out web player

As the title suggets i have someone very annoying using spotify on the web player and i can't log him out if i change password and force logout. Is there any way to do this? And plz spotify fix this...

Casual Listener

As the title suggets i have someone very annoying using spotify on the web player and i can't log him out if i change password and force logout. Is there any way to do this? And plz spotify fix this....

smallbrun

Casual Listener

6202 Views

7 replies

0 likes

Login
Security
  • 6202 Views
  • 7 replies
  • 0 likes

Changing what country's songs appear in Spotify

So I live in Japan, but I'm an American, and I had been paying for Premium with my USA credit card (which is attached to my parents, who are retired and on fixed income now, so I don't feel comfortable having them pay for my services...) so I switche...

Newbie

So I live in Japan, but I'm an American, and I had been paying for Premium with my USA credit card (which is attached to my parents, who are retired and on fixed income now, so I don't feel comfortab...

Maxim

Spotify Star

583 Views

1 replies

0 likes

Account
Premium
Subscription
  • 583 Views
  • 1 replies
  • 0 likes

Personal profile linked to Artist Page

Is it still possible to have a personal profile marked as an artist and linked back to the discography on the artist page? I have access to some older accounts that are like that, but I don't know how to get it set up for new artists I am working wit...

Newbie

Is it still possible to have a personal profile marked as an artist and linked back to the discography on the artist page? I have access to some older accounts that are like that, but I don't know ho...

Maxim

Spotify Star

536 Views

1 replies

0 likes

Login
Other
Premium
Security
  • 536 Views
  • 1 replies
  • 0 likes

Help, someone has added playlists on my account

Suddenly I've gotten 3 new playlists full of really horrible songs, I unfollowed one, one list says it's created by me. Have I been hacked?! arrr!

Newbie

Suddenly I've gotten 3 new playlists full of really horrible songs, I unfollowed one, one list says it's created by me. Have I been hacked?! arrr!

Maxim

Spotify Star

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

How do I sync songs I have Shazamed to my Spotify??

PLEASE HELP!!! I currently have and iPhone 7, Spotify premium and Shazam. I need to find out how I can sync all the songs I have Shazamed to a Spotify playlist?I did it before when I had and android, so I know it's possible. I was just able to hit sy...

Casual Listener

PLEASE HELP!!! I currently have and iPhone 7, Spotify premium and Shazam. I need to find out how I can sync all the songs I have Shazamed to a Spotify playlist? I did it before when I had and androi...

mariannachiossi

Newbie

5274 Views

3 replies

1 likes

  • 5274 Views
  • 3 replies
  • 1 likes

Dar de baja una cuenta

Hola, hace un tiempo mi padre dio de alta una cuenta en Spotify con un mail específico y hoy en día cuando quiere cambiar la contraseña de la misma, o mismo dar de baja la cuenta, no se por qué motivo Spotify le manda los mails a otro mail que habia ...

Casual Listener

Hola, hace un tiempo mi padre dio de alta una cuenta en Spotify con un mail específico y hoy en día cuando quiere cambiar la contraseña de la misma, o mismo dar de baja la cuenta, no se por qué motiv...

user-removed

Not applicable

870 Views

3 replies

0 likes

Account
  • 870 Views
  • 3 replies
  • 0 likes

Can't upgrade to premium from Canada. Spotify does not accept postal code

I'm attempting to upgrade to premium and although the country setting is correct and currency displayed in Canadian Dollars, Spotify does not accept my postal code. It wants a zip code instead.

Visitor

I'm attempting to upgrade to premium and although the country setting is correct and currency displayed in Canadian Dollars, Spotify does not accept my postal code. It wants a zip code instead.

latele

Newbie

6351 Views

26 replies

7 likes

Premium
Subscription
  • 6351 Views
  • 26 replies
  • 7 likes

Hackad

Spotifys support är ju helt undre standard, ren ut sagt så jävla värdelös. Jag har blivit hackad, enda anledningen till att jag kan logga in är igenom fb.Nån har alltså lyckats tagit sig in på mitt acc, ändrat email, lösenordet, kön och när jag är fö...

Newbie

Spotifys support är ju helt undre standard, ren ut sagt så jävla värdelös.   Jag har blivit hackad, enda anledningen till att jag kan logga in är igenom fb. Nån har alltså lyckats tagit sig i...

Idadanielsson

Newbie

2992 Views

4 replies

2 likes

Account
Security
  • 2992 Views
  • 4 replies
  • 2 likes

Where is the buttons: Like, Don't like song?

Hi, i'm new to Spotify. When i am free user, i see 2 buttons "Like" and "Don't like" song to help Spotify know my hobbies and suggest songs in the future.But since i upgrade to premium user, i don't see these buttons. I just can add song to my librar...

Casual Listener

Hi, i'm new to Spotify. When i am free user, i see 2 buttons "Like" and "Don't like" song to help Spotify know my hobbies and suggest songs in the future. But since i upgrade to premium user, i don'...

Julian

Moderator

20212 Views

5 replies

10 likes

  • 20212 Views
  • 5 replies
  • 10 likes