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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83587 Views

29 replies

0 likes

  • 83587 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104815 Views

10 replies

3 likes

Account
Login
  • 104815 Views
  • 10 replies
  • 3 likes

Kicked members

Hi. I have problem. Ive created family premium and You kicked my family members i don’t understand why. We all have The same adress. Please help. And 7 days ago they sent confirmation email and Nothing happened. Thank You.

Newbie

Hi. I have problem. Ive created family premium and You kicked my family members i don’t understand why. We all have The same adress. Please help. And 7 days ago they sent confirmation email and Nothi...

Bittencourt

Spotify Star

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes

Solved!! Can't find friend (possibly blocked)

Hi, I have my facebook connected to spotify and I want to follow a friend playlist. Unfortunatelly he's the only one in my friend list who I can't find. I remember a few years back that I might have blocked him (since I was mad at him at the time). N...

Newbie

Hi,   I have my facebook connected to spotify and I want to follow a friend playlist. Unfortunatelly he's the only one in my friend list who I can't find. I remember a few years back that I mi...

Maxim

Spotify Star

3873 Views

1 replies

1 likes

  • 3873 Views
  • 1 replies
  • 1 likes

Me cargaron el pago a la tarjeta pero Spotify dice que hay problema con el pago

Ya me cobraron 2 veces y Spotify dice que hubo problema con el pago y por lo tanto no tengo premium . Ya instale de nuevo la app y sigue igual. Ayuda!!!

Casual Listener

Ya me cobraron 2 veces y Spotify dice que hubo problema con el pago y por lo tanto no tengo premium . Ya instale de nuevo la app y sigue igual. Ayuda!!!

Onikun

Newbie

1244 Views

5 replies

5 likes

Account
Subscription
  • 1244 Views
  • 5 replies
  • 5 likes

seriously name change

My older brother created a spotify account using my facebook account and used a very racist username "Hitlernazi123". I am really embarased and i want to ask for help to change it, it can be anything...just not that one.

Visitor

My older brother created a spotify account using my facebook account and used a very racist username "Hitlernazi123". I am really embarased and i want to ask for help to change it, it can be anything...

Maxim

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starbucks Premium Stopped?

I had spotify premium due to the fact that I am a starbucks partner. I woke up the other day to my premium not working? Was wondering what the issue was.

Newbie

I had spotify premium due to the fact that I am a starbucks partner. I woke up the other day to my premium not working? Was wondering what the issue was.

shanemtaylor9

Casual Listener

1577 Views

5 replies

0 likes

  • 1577 Views
  • 5 replies
  • 0 likes

Solved!! premium klant maar ben nu ineens free

ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?

Casual Listener

ik betaal voor premium maar ben nu blijkbaar ineens free?? hoe los ik dit op?

Hubo

Community Legend

26524 Views

12 replies

0 likes

  • 26524 Views
  • 12 replies
  • 0 likes

Email address

How to change my user email address?

Casual Listener

How to change my user email address?

Maxim

Spotify Star

856 Views

5 replies

0 likes

Account
  • 856 Views
  • 5 replies
  • 0 likes

Facebook Temporary Error

Can't connect with facebook. Message: "Sorry there has been a temporary error, please try again later."

Casual Listener

Can't connect with facebook.   Message: "Sorry there has been a temporary error, please try again later."

Sebasty

Community Legend

981 Views

3 replies

0 likes

  • 981 Views
  • 3 replies
  • 0 likes

Unknown device on Spotify connect

For a while now I've been noticing that someone has been playing classical music on my account on an Echo that I don't own. I usually log in with Facebook so I logged out all devices on Facebook and changed my password, but it carried on. I then logg...

Newbie

For a while now I've been noticing that someone has been playing classical music on my account on an Echo that I don't own. I usually log in with Facebook so I logged out all devices on Facebook and ...

IguanaSetup

Community Legend

934 Views

1 replies

0 likes

Account
Other
Security
  • 934 Views
  • 1 replies
  • 0 likes

Unable to use my credit card to upgrade, and cannot change my country....

Trying to upgrade to Premium - I'm currently on a work visa in Canada and trying to pay with my Australian credit card. When I try and change my country back to Aus it won't let me - it's just locked on canada...

Casual Listener

Trying to upgrade to Premium - I'm currently on a work visa in Canada and trying to pay with my Australian credit card.   When I try and change my country back to Aus it won't let me - it's ju...

Maxim

Spotify Star

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Device connected to my account

Some weird divece was conneted to my acount and start stop and play random musics all time i already try to desconnet all diveces and change de passward but still de same. I have to do some recorts on the photo.

Casual Listener

Some weird divece was conneted to my acount and start stop and play random musics all time i already try to desconnet all diveces and change de passward but still de same. I have to do some recorts o...

HenriqueBacalha

Casual Listener

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes

2 accounts

I am still being charged by spotify yet my account says free. Why am I still being charged?

Newbie

I am still being charged by spotify yet my account says free. Why am I still being charged?

Luke

Community Legend

499 Views

1 replies

0 likes

Account
Subscription
  • 499 Views
  • 1 replies
  • 0 likes

Windows problems

I just recently log into my account from a public computer But forgot to log out on the application for windows How do i log out from other devices?

Casual Listener

I just recently log into my account from a public computer  But forgot to log out on the application for windows  How do i log out from other devices?

Luke

Community Legend

496 Views

1 replies

0 likes

Account
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for artists something went wrong

Can someone help me with this? I can't verify my artist account.

Music Fan

Can someone help me with this? I can't verify my artist account.

TheChemistNL

Music Fan

29679 Views

6 replies

0 likes

Other
  • 29679 Views
  • 6 replies
  • 0 likes

Can't edit my personal information

I connected my Spotify account to my Facebook account. However, it seems some of my personal information does not sync between these sites, and I can't manually edit the wrong info on my Spotify.

Visitor

I connected my Spotify account to my Facebook account. However, it seems some of my personal information does not sync between these sites, and I can't manually edit the wrong info on my Spotify.

user-removed

Not applicable

1270 Views

5 replies

0 likes

Account
  • 1270 Views
  • 5 replies
  • 0 likes

Artist name wrong Capalization

Hi, I'm an Artist via DistroKid named: "EazyT." I noticed that my artist name shows up as "Eazyt.". The Letter "t" should be written in capital letters. So could you please change my name from "Eazyt." to "EazyT."? That would be so awesome. https://o...

Newbie

Hi, I'm an Artist via DistroKid named: "EazyT." I noticed that my artist name shows up as "Eazyt.". The Letter "t" should be written in capital letters. So could you please change...

Maxim

Spotify Star

1016 Views

1 replies

0 likes

Account
  • 1016 Views
  • 1 replies
  • 0 likes

Signing in

It keeps on saying thatg my email and password aren't correct when they are an anyone help me?

Casual Listener

It keeps on saying thatg my email and password aren't correct when they are an anyone help me?

phan_times

Community Legend

674 Views

5 replies

0 likes

  • 674 Views
  • 5 replies
  • 0 likes

Logging in while offline - Android

For some reason I was logged off my Spotify account on my Android. When I try to log in I get a message saying that I can't log in while my device is offline. But I can't change the settings to online without logging in first! I tried going into my a...

Newbie

For some reason I was logged off my Spotify account on my Android. When I try to log in I get a message saying that I can't log in while my device is offline. But I can't change the settings to onlin...

phan_times

Community Legend

497 Views

1 replies

0 likes

Login
  • 497 Views
  • 1 replies
  • 0 likes

My songs are gone

This morning when i went to use spotify on my phone and computer, they prompted me to log in again. After logging in, all my Library -> Songs were gone and replaced with songs I've never seen before. They all say they were added a day ago too. Seems ...

Newbie

This morning when i went to use spotify on my phone and computer, they prompted me to log in again.   After logging in, all my Library -> Songs were gone and replaced with songs I've never ...

rossi1911

Community Legend

730 Views

1 replies

0 likes

bug
  • 730 Views
  • 1 replies
  • 0 likes

Been unknowingly paying Rogers for Spotify Premium for 4 months, but only get free access

So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out Apple Music for a few months. Looked into my bill ...

Newbie

So I noticed my rogers bill has been higher than usual. I had the free year of spotify on my rogers plan, but it ran out and spotify said I was now on the free subscription, so I decided to check out...

Noah

Spotify Star

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes