Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4501 Views
  • 0 replies
  • 9 likes
  • Security
  • 4501 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464141 Views
  • 975 replies
  • 110 likes
  • Account
  • 464141 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205311 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205311 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113014 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113014 Views
  • 72 replies
  • 12 likes

Log-in issuses

I'm having problems logging in to my account (this is a second account, I had to make to post on the community)the original account is not linked to Facebook, I have used all my known emails, I know exactly what the password is, also when I log on to...

  • Regular
  • I'm having problems logging in to my account (this is a second account, I had to make to post on the community) the original account is not linked to Facebook, I have used all my known emails, ...
  • user-removed
  • Not applicable
  • 458 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 458 Views
  • 1 replies
  • 0 likes

I have premium subscription. Presale passwords ?

Spotify presale offer. Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.

  • Newbie
  • Spotify presale offer.  Trying to buy tickets for john legend and I'm not to sure how to find this presale pAssword.  
  • user-removed
  • Not applicable
  • 1003 Views
  • 2 replies
  • 0 likes
  • 1003 Views
  • 2 replies
  • 0 likes

Presale code needed for a vet and daughter for Tash in Raleigh, NC

I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.

  • Newbie
  • I am new to Spotify Premium and I am not able to get a presale code for Tash Sultana in Raleigh. I am a veteran and hop to take my daughter too. Hope someone can help.
  • user-removed
  • Not applicable
  • 908 Views
  • 1 replies
  • 1 likes
  • Other
  • 908 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline loggin problem

I can log in cuz said im not connected to Internet, what happend?

  • Newbie
  • I can log in cuz said im not connected to Internet, what happend?
  • Alfredo
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank account details and it said the bank details didn'...

  • Newbie
  • Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank...
  • Alfredo
  • Roadie
  • 763 Views
  • 1 replies
  • 0 likes
  • Premium
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Trouble

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kicks me out of the app after I'm at the end of the reg...

  • Newbie
  • I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kick...
  • Alfredo
  • Roadie
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

  • Newbie
  • I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?
  • Alfredo
  • Roadie
  • 587 Views
  • 1 replies
  • 0 likes
  • Free
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium but not getting it!

Can someone PLEASE help me? Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc. On my last account I decided to go for premium which I loved, and here is where it gets com...

  • Newbie
  • Can someone PLEASE help me?  Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc.  On my last account I decided...
  • Alfredo
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating password with no e-mail

I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn't accept my password even though I just used it. I ...

  • Newbie
  • I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn'...
  • Alfredo
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution How soon will I get my $9.99 refund?

Greetings, I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?

  • Music Fan
  • Greetings,   I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?
  • Alfredo
  • Roadie
  • 1819 Views
  • 1 replies
  • 0 likes
  • Other
  • 1819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login

I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time. And I really want my account back.

  • Newbie
  • I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time.    And I re...
  • Alfredo
  • Roadie
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidently made a facebook account with the same email as my main account

Hi, so I forgot my password for my old account with premium, so I thought "oh maybe I had logged in via facebook". Turns out I hadn't and now I've made a facebook account with the exact same email as my old account and cannot find or reset the passwo...

  • Visitor
  • Hi, so I forgot my password for my old account with premium, so I thought "oh maybe I had logged in via facebook". Turns out I hadn't and now I've made a facebook account with the exact same email as...
  • Alfredo
  • Roadie
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Your Running Mix

Hi, I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand. What missing from Thailand account is "Your Running Mix" playlist is ...

  • Casual Listener
  • Hi,   I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand.  &n...
  • minitrucker007
  • Casual Listener
  • 714 Views
  • 4 replies
  • 0 likes
  • 714 Views
  • 4 replies
  • 0 likes

Login problem

Sorry, can you help me? i need your helpWhy me cant login my account on spotifyEven though, my username and password are correct But i still cant loginThank you.

  • Newbie
  • Sorry, can you help me?  i need your help Why me cant login my account on spotify Even though, my username and password are correct  But i still cant login Thank you.
  • sigurdjohnsen
  • Casual Listener
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! CAN'T EDIT ACCOUNT INFO

I've been trying to link my Spotify account to my Sonos but I'm running into some issues. When I try and request a password I get the following error: "We're sorry, your email address was not available, please try to log out, log back in and try agai...

  • Casual Listener
  • ...ad to create a Spotify account under my girlfriends Facebook so I could login to the forums. I tried adding a different email to my Facebook account, making my profile public, and deleting the S...
  • Elou1657
  • Newbie
  • 17981 Views
  • 20 replies
  • 0 likes
  • 17981 Views
  • 20 replies
  • 0 likes

Can't change my e-mail

Hi, I can't change my e-mail because I don't know what my password is since I normally log in with Facebook. I cannot ask for a new password since the e-mail adress which I used to create my spotify account has been suspended by hotmail. What can I d...

  • Casual Listener
  • Hi,   I can't change my e-mail because I don't know what my password is since I normally log in with Facebook. I cannot ask for a new password since the e-mail adress which I used to create my...
  • BramvanBeek
  • Casual Listener
  • 614 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 614 Views
  • 2 replies
  • 0 likes

Free Premium Account and No Credit Card or PayPal

Hi, I want to use Spotifts' free 30 day premium, but cannot without a Credit Card or PayPal. I want to use the free 30 day trial and then buy cards to keep my spotify going. I dont have a Credit Card or PayPal, what can I do? Please dont say there is...

  • Casual Listener
  • Hi,   I want to use Spotifts' free 30 day premium, but cannot without a Credit Card or PayPal. I want to use the free 30 day trial and then buy cards to keep my spotify going. I dont have a ...
  • Miahbree
  • Newbie
  • 31110 Views
  • 10 replies
  • 2 likes
  • 31110 Views
  • 10 replies
  • 2 likes

Desconto de Estudante

faz dois meses que solicitei o desconto de estudante, fui cobrado e ate agora nada de chegar, des de 8 de fevereiro.

  • Casual Listener
  • faz dois meses que solicitei o desconto de estudante, fui cobrado e ate agora nada de chegar, des de 8 de fevereiro.
  • gabrieladam
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Login problem

I have changed my password and I cannot log in

  • Visitor
  • I have changed my password and I cannot log in
  • emmanuel05
  • Regular
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment taken from account but not subscribed

I tried signing up fo spotify student discount and it had me put in my card details and said it would not charge me until i proved eligible, however i clicked out of the tab and it refreshed before i could determine if I was eligible and the money ha...

  • Newbie
  • I tried signing up fo spotify student discount and it had me put in my card details and said it would not charge me until i proved eligible, however i clicked out of the tab and it refreshed before i...
  • liltriz
  • Casual Listener
  • 1687 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1687 Views
  • 5 replies
  • 1 likes