Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89157 Views

9 replies

2 likes

Account
Login
  • 89157 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760032 Views

18 replies

29 likes

  • 760032 Views
  • 18 replies
  • 29 likes

Can't change password

I'm attempting to change my password, as random playlists keep getting followed on my account (not the first time my spotify account, and only my spotify account, has been comprimised), but whenever I try to it says "This field can not be left blank"...

Newbie

I'm attempting to change my password, as random playlists keep getting followed on my account (not the first time my spotify account, and only my spotify account, has been comprimised), but whenever ...

Vita86

Newbie

675 Views

3 replies

1 likes

  • 675 Views
  • 3 replies
  • 1 likes

old Facebook-Linked account ate my new account?

A few years ago I created an account using the FB-Link option, but recently I've stopped using my FB. The option to unlink accounts was not available to me for whatever reason, so I decided to make a new account a few months ago, painstakingly re-fol...

Visitor

A few years ago I created an account using the FB-Link option, but recently I've stopped using my FB. The option to unlink accounts was not available to me for whatever reason, so I decided to make a...

osornios

Spotify Star

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

PS4 Linking

My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix this?

Casual Listener

My Spotify is not connected to any PS4 account that I am aware of I have revoked access in the account to the PS4 and it still says I have an account linked to my Spotify does anyone know how to fix ...

kejt_

Community Legend

719 Views

5 replies

0 likes

  • 719 Views
  • 5 replies
  • 0 likes

Being hacked

Sum1 keeps hacking in2 my account and i wanted 2 know how i can keep them off of it

Casual Listener

Sum1 keeps hacking in2 my account and i wanted 2 know how i can keep them off of it

Papilow

Casual Listener

652 Views

2 replies

0 likes

Account
Security
Subscription
  • 652 Views
  • 2 replies
  • 0 likes

Double billing

Hello!When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premium, and the next day I hired for me the plan for stud...

Newbie

Hello! When you look at my statements, I realized that I got two collections, one of the family plan, and one of R$10,00 (I'm Brazilian). I hired the familiar, and the next day I'm back to the premi...

MauriceMV

Spotify Star

439 Views

1 replies

0 likes

Account
  • 439 Views
  • 1 replies
  • 0 likes

Cant create an account

I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13. It just errors with a spinning wheel, and on ios phone and ipad it errors on the email address field.... Tried all browsers (Safari, chrom...

Casual Listener

I have just purchased Family subscription and im trying to create accounts for wife and daughters, all over 13.  It just errors with a spinning wheel, and on ios phone and ipad it errors on the ...

Luke

Community Legend

1063 Views

6 replies

0 likes

Account
  • 1063 Views
  • 6 replies
  • 0 likes

Changing country from US to Canada

I signed up for Spotify when I was living in the US. I've since moved to Canada and can't use the app because I'm out of country. I tried editing my profile but can't change the country. Do I have to create a whole new account??

Newbie

I signed up for Spotify when I was living in the US. I've since moved to Canada and can't use the app because I'm out of country. I tried editing my profile but can't change the country. Do I have to...

Luke

Community Legend

3088 Views

1 replies

0 likes

  • 3088 Views
  • 1 replies
  • 0 likes

Solved!! Desvincular facebook de mi cuenta de spotify

Hola, he creado mi cuenta de Spotify con mi cuenta de Facebook, lo que sucede es que por motivos personales debo eliminar mi cuenta de Facebook y tengo la duda si al eliminarla tambien se eliminara mi cuenta de spotify, actualmente uso spotify premiu...

Visitor

Hola, he creado mi cuenta de Spotify con mi cuenta de Facebook, lo que sucede es que por motivos personales debo eliminar mi cuenta de Facebook y tengo la duda si al eliminarla tambien...

cadmielp

Roadie

6804 Views

1 replies

0 likes

Account
Premium
Subscription
  • 6804 Views
  • 1 replies
  • 0 likes

Solved!! Someone else is using my account

Someone else is logged into my account (family plan, premium) They're playing music on the web player and on their mobile device Using the 'log spotify out of all devices' button doesn't seem to remove the user I use Facebook for my login, and I've c...

Casual Listener

Someone else is logged into my account (family plan, premium)   They're playing music on the web player and on their mobile device   Using the 'log spotify out of all devices' button do...

Thejiminator

Casual Listener

1777 Views

2 replies

0 likes

Account
Security
  • 1777 Views
  • 2 replies
  • 0 likes

I have been hacked.

Hi, I cannot play the music I want, someone is using my account. I cannot change my password in the spotify app or on your webpage. What do i do? Close the account? Best Regards, Bente Sofie Bye

Newbie

Hi,   I cannot play the music I want, someone is using my account. I cannot change my password in the spotify app or on your webpage. What do i do? Close the account?   Best Regards, &...

Maxim

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

I need my old account deleted.

I don't have the email or password for my old spotify account, however the username is just Asdf, and I'm still getting charged for premium months later. I don't even need to get into the account I just need it deleted. Please help. This is the accou...

Newbie

I don't have the email or password for my old spotify account, however the username is just Asdf, and I'm still getting charged for premium months later. I don't even need to get into the account I j...

kejt_

Community Legend

320 Views

1 replies

0 likes

Account
  • 320 Views
  • 1 replies
  • 0 likes

is there way to chat or contact someone in spotify support?

just wanted to ask is there way to chat or contact someone in spotify support?thanks.

Casual Listener

just wanted to ask is there way to chat or contact someone in spotify support? thanks.  

Maxim

Spotify Star

2653 Views

3 replies

0 likes

Account
  • 2653 Views
  • 3 replies
  • 0 likes

Password reset

Hi,I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email address and it seems ok. Any ideas? The fact that spo...

Casual Listener

Hi, I have an issue where spotify account has a username but do not know the password. Normally do a password reset and you'd get an email to follow. But the email doesn't arrive. Checked the email ...

MauriceMV

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Account hacked

Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my password (both Spotify and Facebook) so I hope this ...

Newbie

Someone hacked my account, and deleted my friends and playlists. This makes me really sad since I`ve been working on those playlist for years. Is there a way to get the playlists back? I changed my p...

Noah

Spotify Star

415 Views

1 replies

0 likes

Account
  • 415 Views
  • 1 replies
  • 0 likes

Problems witch accont

The family accont, wasen't renovade. problems witch credit card. but he is ok. The spotify is asking to update my data

Newbie

The family accont, wasen't renovade. problems witch credit card. but he is ok. The spotify is asking to update my data

Luan

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline mode and log in error

I switched on offline mode then i logged off and now i cant log in. Its says i need to connect to the internet while im already connected..

Newbie

I switched on offline mode then i logged off and now i cant log in. Its says i need to connect to the internet while im already connected..

Jack

Roadie

2066 Views

1 replies

0 likes

Account
Login
Other
  • 2066 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Change Country

Hi,My spotify account has always been weird. I think I downloaded the music app when I was in Europe, thus my country set in profile is Denmark. However, I’m currently living in Malaysia but I couldn’t change it back in account settings. In the count...

Newbie

Hi, My spotify account has always been weird. I think I downloaded the music app when I was in Europe, thus my country set in profile is Denmark. However, I’m currently living in Malaysia but I coul...

Vod_evil

Casual Listener

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes

Empty

Empty

Newbie

Empty

Maxim

Spotify Star

452 Views

1 replies

0 likes

Account
  • 452 Views
  • 1 replies
  • 0 likes

Wrong email address and password

Hi,my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became visible when she realized (finally) that she did a mi...

Newbie

Hi, my girlfriend has just tried to open an account for her mother which worked great. She then used the voucher code we bought to put her to premium. Which worked fine as well. Problem then became ...

Tom

Community Legend

440 Views

1 replies

0 likes

Account
Login
Premium
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country on Spotify premium

Hi I have tried countlesd times to change my region by changing my.payment method as instructed. I have even cancelled my premium subscription now until I can resolve this... So on my account page, my region is greyed out with the following: To chang...

Newbie

Hi I have tried countlesd times to change my region by changing my.payment method as instructed. I have even cancelled my premium subscription now until I can resolve this...   So on my accoun...

jimfear43

Newbie

3025 Views

3 replies

0 likes

  • 3025 Views
  • 3 replies
  • 0 likes