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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76224 Views

28 replies

0 likes

  • 76224 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94016 Views

9 replies

2 likes

Account
Login
  • 94016 Views
  • 9 replies
  • 2 likes

Superuser Contribution Starbucks partner premium membership is not working

Hello! I have a free premium account through Starbucks and today Spotify started asking me to sign up for premium. It no longer allows me to play individual songs, only to shuffle. I figured my free year ran out, so I went to sign up for premium and ...

Casual Listener

Hello! I have a free premium account through Starbucks and today Spotify started asking me to sign up for premium. It no longer allows me to play individual songs, only to shuffle. I figured my free ...

brattney31

Newbie

2602 Views

5 replies

4 likes

  • 2602 Views
  • 5 replies
  • 4 likes

Account premium

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero ho fatto disconnetti e non riesco piu ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'account giusto con attivo il mio Premium! Ho provato a crearne ...

Newbie

Ciao, ho attivato l'abbonamento Premium ieri sera, involontariamente pero  ho fatto disconnetti e non riesco piu  ad entrare! Ho altri account e li ho provati tutti, Ma niente, Non trovo l'...

389 Views

0 replies

2 likes

  • 389 Views
  • 0 replies
  • 2 likes

Getting the 60 day free trial

I decided to get the 60 day free trial after seeing ads about it. Though when i activated the free trial I only got a 30 day free trial. Why is this happening???

Casual Listener

I decided to get the 60 day free trial after seeing ads about it. Though when i activated the free trial I only got a 30 day free trial. Why is this happening???

Maxim

Spotify Star

26392 Views

5 replies

0 likes

Free
Premium
  • 26392 Views
  • 5 replies
  • 0 likes

Says I'm "Offline" but I'm not... :(

***now it's saying I'm offline? My phone works fine. I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, nothing. I'd let my premium laps, but it's all paid up... My son logs in via the family a...

Newbie

***now it's saying I'm offline?  My phone works fine.       I hit Facebook to log in as that's how I've always done it, but it just sits and spins... No error message, not...

aharris19

Casual Listener

475 Views

3 replies

0 likes

Account
Premium
  • 475 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ is hacked which is unacceptable. Everything has been deleted, and I need everything back. The account is linked to a family premium subscription. Please, I’ve already emailed ...

Casual Listener

The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ   is hacked which is unacceptable. Everything has been deleted, and I need everything back.  The account ...

Luke

Community Legend

977 Views

5 replies

0 likes

Account
Premium
Security
  • 977 Views
  • 5 replies
  • 0 likes

Help for student premium registration

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee)

Newbie

I need help. Seems sheerID does not verify my documents (all are readable and clean and all are payments of my tuition fee) 

ibrahimislr

Newbie

486 Views

2 replies

0 likes

  • 486 Views
  • 2 replies
  • 0 likes

Superuser Contribution Dubbel account?

Er is bij mij iets vreemds aan de hand. Ik ben gisteren over gegaan naar een nieuwe iPhone, en bij het inloggen op Spotify kwam ik er achter dat ik blijkbaar een dubbel account heb. Om in te loggen op mijn nieuwe iPhone checkte ik even op welk mailad...

Casual Listener

Er is bij mij iets vreemds aan de hand. Ik ben gisteren over gegaan naar een nieuwe iPhone, en bij het inloggen op Spotify kwam ik er achter dat ik blijkbaar een dubbel account heb.   Om in te...

renzeklamer

Casual Listener

3674 Views

3 replies

0 likes

  • 3674 Views
  • 3 replies
  • 0 likes

Solved!! Forgot password, wrong email

Hello,I want to change my password since I cant seem to remember it. I changed it so that my ex gf couldnt log in. This was over a year ago, but now I can only log in through Facebook. Im planning on deleting my Facebook and therefor I want to be abl...

Casual Listener

Hello, I want to change my password since I cant seem to remember it. I changed it so that my ex gf couldnt log in. This was over a year ago, but now I can only log in through Facebook. Im plannin...

Doevelaer

Casual Listener

4470 Views

3 replies

0 likes

Account
Login
Security
  • 4470 Views
  • 3 replies
  • 0 likes

i want to completely delete my spotify account

i want to delete my spotify account so i can put my current email in my new account

Newbie

i want to delete my spotify account so i can put my current email in my new account 

phan_times

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Account name string of letters and numbers

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

Newbie

Hey I have just signed up to Spotify and my user account comes up as a random string of letters and numbers. Anyone know why is this?!

SirensAE

Newbie

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Barred account

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using the account “breezy1410”

Visitor

I was on a live chat with customer support and they ended up barring my account so no one could access it (sine someone had hacked it) I now cannot log on nor change the password. Help? I was using t...

Maxim

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Commercials

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before. Any suggestions?

Newbie

I got a new computer and downloaded Spotify and then signed in with my account and now I am getting commercials when I didn't before.  Any suggestions?  

user-removed

Not applicable

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Unauthorized Artist in Library

Hi Everyone, I noticed in my Library under Various Artists an artist that I have never searched for or listened to. Goes under the name Exquisite Noise. I can't find anyway to remove this artist from my Library. Any tips? Cheers,Cliff

Regular

Hi Everyone,   I noticed in my Library under Various Artists an artist that I have never searched for or listened to. Goes under the name Exquisite Noise.   I can't find anyway to ...

cmark

Regular

1202 Views

10 replies

0 likes

Account
  • 1202 Views
  • 10 replies
  • 0 likes

Double billing

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

Newbie

How can I stop Spotify taking two subscription fees from my bank account? I'd like them to stop and also refund.

user-removed

Not applicable

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Member removed from family plan

See, I was sharing a family plan with my sister, I had the intention to add a different card for the payment method, so I cancelled premium and when it expired I added a new payment method and got premium again. I was able to log in with Facebook and...

Newbie

See, I was sharing a family plan with my sister, I had the intention to add a different card for the payment method, so I cancelled premium and when it expired I added a new payment method and got pr...

joel2762

Music Fan

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Deactivated Facebook, cant log in

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

Newbie

I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.

user-removed

Not applicable

478 Views

1 replies

0 likes

Account
  • 478 Views
  • 1 replies
  • 0 likes

Spotify doesn't accept my Credit Cards

Hi;I was family plan member until 2 days ago. But it changed to free because of insufficient balance problem. Now I would like to be premium member. But Spotify doesn't accept any of my credit cards. Do you have any idea ??

Casual Listener

Hi; I was family plan member until 2 days ago. But it changed to free because of insufficient balance problem. Now I would like to be premium member. But Spotify doesn't accept any of my credit card...

SinToy

Casual Listener

999 Views

2 replies

0 likes

Account
Premium
Subscription
  • 999 Views
  • 2 replies
  • 0 likes

Solved!! Someone else using my account.

Recently I’ve been having problems with people that I don’t know using my account. Cutting in and changing the song, creating playlist etc. When this happens I do the log out everywhere and reset my password. I sent an email to Spotify about it but n...

Casual Listener

Recently I’ve been having problems with people that I don’t know using my account.  Cutting in and changing the song, creating playlist etc.  When this happens I do the log out everywhere a...

Sitdown

Casual Listener

1285 Views

2 replies

0 likes

  • 1285 Views
  • 2 replies
  • 0 likes

10000 songs limit

Just hit the 10k limit today.Never knew before that there was such a limit. I've been premium with a familial account for over 2 years. 400$ later I figure that I need to start to delete stuff. If i knew in the beginning I would have never become pre...

Newbie

Just hit the 10k limit today. Never knew before that there was such a limit. I've been premium with a familial account for over 2 years. 400$ later I figure that I need to start to delete stuff. If ...

Gavingks

Music Fan

3732 Views

3 replies

28 likes

  • 3732 Views
  • 3 replies
  • 28 likes

Superuser Contribution Cobro indebido de Spotify

Buen dia, Me cobraron dos veces como universitario y aun mi cuenta es gratis??A quien debo dirigirme???

Newbie

Buen dia,    Me cobraron dos veces  como universitario y aun mi cuenta es gratis?? A quien debo dirigirme???

Julian

Moderator

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes