Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I deleted my Facebook account and that was how I logged into my Spotify. I have tried logging in with the Facebook email and still nothing. Please help.
Hi;I was family plan member until 2 days ago. But it changed to free because of insufficient balance problem. Now I would like to be premium member. But Spotify doesn't accept any of my credit cards. Do you have any idea ??
Recently I’ve been having problems with people that I don’t know using my account. Cutting in and changing the song, creating playlist etc. When this happens I do the log out everywhere and reset my password. I sent an email to Spotify about it but n...
Just hit the 10k limit today.Never knew before that there was such a limit. I've been premium with a familial account for over 2 years. 400$ later I figure that I need to start to delete stuff. If i knew in the beginning I would have never become pre...
Buen dia, Me cobraron dos veces como universitario y aun mi cuenta es gratis??A quien debo dirigirme???
NEED HELP. Trying to listen to some tunes. I haven't changed my password don't know why I'm even signed out of my account
So I can login to my Spotify account normally on my laptop through both the pc application and web browser but it refuses to work on my phone (Facebook or username) I have uninstall and reinstall from the Google play store 3 times already and nothing...
I was wondering. If I cancelled my £9.99/month subscription NOW, will I still have spotify premium until the time is up? Or will I not have it at all after I cancel it?
Bonjour pouvez vous retrouver mon identifiant spotify Premium grace a mes prelevements debit sur mon compte car je n est plus l adresse mail ni l identifian d acces de mon compte la transaction ecrit sur mon compte est SPOTIFY FRANCE CARTE 92934473 m...
Hello there, Today i applied for a student discount. I sent some of those necessary documents which you asked from us. During this checking process, How should i use my Spotify premium? Or i can't use it? Please let me know about it. By the way, i co...
Since last year, someone has been playing music using my Spotify on their PS4. I don’t even know that person because he listens to Dutch music. I’ve been trying to contact Spotify support but all they did was remove all devices and reset my password ...
hi I have a problem with my account ... I changed the email on Facebook but apparently on the site is not updated so I can not access my account
Hi!Israel user here.had a spotify account listed as US, now cant change it to Israel because country box is greyed out...zip code is 3095109Thank you!eyemsogr8
Hi. I would like to ask what is something wrong with your app? I cannot log in on my account. I've tried everything- uninstall and re-install the app, reseting password, signing up for a new account twice, and still nothing worked. It keeps on displa...
So I joined the Spotify Premium Family Plan using my account and it changed my username to a bunch of letters and numbers. I already looked at the help page to see if I could change it back to what I had but it just said that I have to create a new a...
I'm sure this has been asked before, but how do I get my full name to display on the account? I'm connected through facebook, but it's still only displaying my first name. I've tried disconnecting and re-connecting to no success...
Hi, I can’t log back into my premium account
So yesterday I was all the sudden logged out from my account. I wanted to login but it says my password is wrong. I changed my password a couple of times but still it says my password is wrong. What should I do??
I have my email and my username, but I go to reset my password and I know what I reset it too and it won't let me into my account. No matter how many times I reset it won't let me in.
I LOGIN NORMALLY TO MY LAPTOP, BUT I CAN'T LOGIN TO MOBILE DEVICES, AFTER THAT I TRY TO LOGIN DEVICE TELL ME THAT THE USER NAME OR PASSWORD ARE INCORRECT. BUT THEY ARE RIGHTS!PLEASE HALP ME