Help Wizard

Step 1


Backup mail

Backup mail

I forgot my password to my account so click on "Forgot your username or password?" A then I wrote my username and after it wrote "The username you provided is not associated with an active Spotify account." And that username is correct.

1 Reply


Thanks for reaching out. We're sorry to hear you're having trouble logging in!


Firstly, we'd recommend checking out the steps here: 🙂


We’d also suggest having a quick scan of the email accounts you own for emails from ‘’. That way, you can determine which one you used to sign up for at, and then try logging in with this email instead of your username.


Let us know how you get on.



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