Premium Account

[user-removed]

I paid for Premium, but my status even dont change since Friday. I got a confirmation of paymentand wrote Spotify support team for help, but they dont anwser.

[SuperWisdom]

Hey, did you reply to the no-reply e-mail? 

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. The username of the account you have upgraded is shown in the email receipt/confirmation. You need to log in using that username unless it is a number in which case you need to log in using your Facebook details. If you can't find your account or you have subscribed on the incorrect account, don't subscribe again as you might be billed twice, instead as mentioned above, reply directly to that automated email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.