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Premium account not working

Premium account not working

I have been a premium user for 6 months using Paypal as auto payment. Paypal paid mar 2 for subscription and now it says I have a free account and wants me to upgarde. I have logged out and back again with no solution...help!

 

Pat

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2 Replies

Hey! Welcome to the community 🙂 

 

What is your subscription status on your online overview?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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@pbernotas wrote:

I have been a premium user for 6 months using Paypal as auto payment. Paypal paid mar 2 for subscription and now it says I have a free account and wants me to upgarde. I have logged out and back again with no solution...help!

 

Pat


Hi there - welcome to the community!

 

What does it say when you go to your account overview?

 

If it says premium, then please try a complete reinstall - and ensure you are logging in with the correct account 🙂

 

If it says free, then you should contact the customer services using the Support Form - they should be able to sort it out for you.

 

Liam

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