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Premium is not working on phone

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Premium is not working on phone

Bobbie

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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529 Replies

osornios

@user-removed

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In them, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
 
 
If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
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All that was already done. Username was the same that you are seeing, mari1079.

I dont know what is wrong.

All of that was already on the app. What is wrong with it?

osornios

@user-removed

 

If your subscription page says you're Premium, you should be good to go.

 

So what does it do that it's not working?

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Daj-1993
On the account for the card it says Spotify 9.99 on July 5th the transaction was made and then today July 14 I got signed out and my subscription says free and I have been paying for a very long time

osornios

Hey @Daj-1993

 

Log into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account.

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Missbdavies123
On my phone on your app it won't let me subscribe to Spotify premium I've tried logging off and removing the app and installing it again but still no look

Any ideas ?

osornios

Hey @Missbdavies123,

 

For the time being, it's better to get your Premium through the website, since payments made through the app are likely not to go through.
 
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gg0789
I pay for premium for past year, and it was working 20 minutes ago, now it's stopped and keeps suggesting I buy premium, please help?!

osornios

Hey @gg0789,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosSpotify Star
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Note: I'm not a Spotify employee.

Kai15
Hi, my spotify premium is not working on my phone but I already paid for it few days ago

osornios

Hey @Kai15,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription, and your receipts. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosSpotify Star
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eschmidthome
I got premium and the emails saying its activated and all that, but it says it won't work offline and when I try to turn it on it says I have to be premium and when I try to shuffle the music it also says I have to be premium I tried logging out and logging back on and it does the same thing

eschmidthome
Nvmnd it's working now thanks though thanks fam

tchylewski1

Hi I have upgraded to Premium but the application doesn't recognize that. I did a clean re-install, no luck. Help! 

osornios

Hey @tchylewski1,

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosSpotify Star
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IPassionate

Hi Meredith,

My Spotify Premium hasn't been working for the last couple of days, recently I failed to make a payment on my subscription because I changed debit cards and didn't update the payment information so I could be charged the mothly fee. 

-I have logged out/ reinstalled the app. (constantly)

-I have cancelled my subscription, and renewed it to see if that worked (it didn't)

-I only have one account with spotify. 

My account on my Spotify profile on the desktop says that I am a "Premium" member, on my phone however it says that I have a "free" subscription.

 

If you can inform me on how to fix this issue it would be greatly appreciated.

-Gabriel Ruano

osornios

Hey @IPassionate,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your phone, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosSpotify Star
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IPassionate

Thank you it did work, however when I logged into my account all the playlists I had made were deleted. Is there a way to recover them?

and I had the username "ipassionateeee", and now it is "ipassionate7"

am I paying for both accounts now?

osornios

@IPassionate

 

That could be possible. You should fill out the contact form, and someone from Spotify will be happy to help you merge both accounts (with your music, playlists, friends, etc.) within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
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