Premium subscription fee is still charged after changing to part of family package

[Chloe_hanwy]

My mobile billing statement still shows the charge of the premium subcription fee after changing my subscription package from individual premium to part of family package in Sept 2016. Please assist on this and do let me know if you need my mobile billing statements for any verification.

[RodrigoPalma]

Hey @Chloe_hanwy, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.