Problems Cancelling Premium

[Ar2r_Gonzalez]

Hey guys. I cancelled a Premium Plan Promo for the last three months. Now, every time I log in to my Spotify Mobile session, there's a red banner saying that my payment hasn't been received. Any recommendations?

[Alejandar]

Hey @Ar2r_Gonzalez, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter.This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.

[Alejandar]

Hey @KiraKhorosh, welcome to the Spotify Community!

In this case, we recommend you to reach out to us via email, Facebook or Twitter.This way, we'll be able to take a closer look at your account and see what happened there.

Let us know how it goes and if you have any other questions.