Announcements

Help Wizard

Step 1

NEXT STEP

Really confused! PS4, now want family

Solved!
Go to solution

Really confused! PS4, now want family

Avatar of Consortium757
Newbie
2017-01-22 12:12 AM
I have spotify premium, which I cancelled. So that I may start a family plan. Every time I try to start family, it says I need to contact customer support. I have sent and email, got a conformation code.....nothing else
0 Likes
Reply

Accepted Solutions
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2017-01-22 11:23 AM

Hey @Consortium757,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

0 Likes
1 Reply
Marked as solution

Avatar of Maxim
Spotify Star
Spotify Star
2017-01-22 11:23 AM

Hey @Consortium757,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 2 years ago in Social & Random
Read more