Really confused! PS4, now want family

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Really confused! PS4, now want family

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I have spotify premium, which I cancelled. So that I may start a family plan. Every time I try to start family, it says I need to contact customer support. I have sent and email, got a conformation code.....nothing else
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Re: Really confused! PS4, now want family

Rock Star 24
Rock Star 24

Hey @Consortium757,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
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Solution!

Re: Really confused! PS4, now want family

Rock Star 24
Rock Star 24

Hey @Consortium757,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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