Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 257337 Views
  • 783 replies
  • 81 likes
  • Account
  • 257337 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126831 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126831 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69960 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69960 Views
  • 63 replies
  • 8 likes

Cant log on to spotify on my computer

Hi! Resently I changed the password to my facebook account, and now I am unable to log into spotify on my computer. If I click "Log in with facebook", it opens up my browser, and closes it down right away. I am able to log into my spotify account tro...

  • Newbie
  • Hi!   Resently I changed the password to my facebook account, and now I am unable to log into spotify on my computer. If I click "Log in with facebook", it opens up my browser, and closes it d...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

Switch account to kpn

Goodmorning,I tried to find it on the website but there seems to be no 'contact' button.I have a normal Spotify account but changed my mobile account so it has Spotify. How can I switch my account to the mobile one?

  • Casual Listener
  • Goodmorning, I tried to find it on the website but there seems to be no 'contact' button. I have a normal Spotify account but changed my mobile account so it has Spotify. How can I switch my ac...
  • StellaFaure
  • Casual Listener
  • 104 Views
  • 2 replies
  • 0 likes
  • Account
  • 104 Views
  • 2 replies
  • 0 likes

Wont let me get premium , says im not eligible.

I have just ended my 7 day trial, i kep getting emails about getting 3 months free for .99 a month. When i go and click on it, it says i am not eligible. I dont understad why it wont let me do anythings, since i just ended my 7 day trial.

  • Newbie
  • I have just ended my 7 day trial, i kep getting emails about getting 3 months free for .99 a month. When i go and click on it, it says i am not eligible. I dont understad why it wont let me do anythi...
  • Kdawg5
  • Newbie
  • 7447 Views
  • 2 replies
  • 0 likes
  • 7447 Views
  • 2 replies
  • 0 likes

Country of payment

I'd like to buy spotify premium, but you wont let me my paypal is from my dutch bank account and I currently live in Portugal and I cannot change my country settings (Portugal now) in my free account. Can you help?

  • Newbie
  • I'd like to buy spotify premium, but you wont let me 😛 my paypal is from my dutch bank account and I currently live in Portugal and I cannot change my country settings (Portugal now) in my free ac...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Two Spotify Accounts

For the past few months I have had a Spotify Premium account with a student discount.However I have just been added to a Family Premium plan.Will I continue be charged for my personal account despite being part of my family Premium plan too? And if s...

  • Newbie
  • For the past few months I have had a Spotify Premium account with a student discount. However I have just been added to a Family Premium plan. Will I continue be charged for my personal account des...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

lost my account

Installed spotify on my mac and it shows me having a free account when I have premium one, tried logging out and back in to no avail. It shows me as having a premium account on my phone so I tried logging out and back in on that and now all my music ...

  • Newbie
  • Installed spotify on my mac and it shows me having a free account when I have  premium one, tried logging out and back in to no avail. It shows me as having a premium account on my phone so I tr...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Premium family Problems

My girlfriend signed us all up to Premium Family. I received an email and followed the instructions, signing up. But now when I log in my account is not premium, it is still a free account. I have tried following the sign up link again but it now say...

  • Newbie
  • My girlfriend signed us all up to Premium Family. I received an email and followed the instructions, signing up. But now when I log in my account is not premium, it is still a free account. I have tr...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

DID THE 7 DAY TRIAL & THEN BOUGHT THE DEAL; NOT UPDATING!

Hello! So, I recently downloaded Spotify on my phone and started the 7-day free trial, however, I've decided to purchase and since have the 3 months for 99¢; It went through and I assume charged the card however it says it's going to after the trail,...

  • Newbie
  • Hello!   So, I recently downloaded Spotify on my phone and started the 7-day free trial, however, I've decided to purchase and since have the 3 months for  99¢; It went through and I...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Re: Premium

Okay so this may sound funny, but on december 20th i accidentally (5 TIMES) bought 3month premium for 0,90EUR, and i still haven't got it... That's why i wanna know, if i can get my money back from those other 4 times...Thanks!

  • Newbie
  • Okay so this may sound funny, but on december 20th i accidentally (5 TIMES) bought 3month premium for 0,90EUR, and i still haven't got it... That's why i wanna know, if i can get my money back from t...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

I can't buy Premium

Hello, I want to join Premium campain. But when i want to try buy to my bank cart, its giving errors. Before than, my friend bought a Premium. Maybe so, i cant buy Premium. And i tried on phone and laptop. Still i cant buy. Can your help me?

  • Newbie
  •  Hello, I want to join Premium campain. But when i want to try buy to my bank cart, its giving errors. Before than, my friend bought a Premium. Maybe so, i cant buy Premium. And i tried on ...
  • Jacob
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium
  • 102 Views
  • 1 replies
  • 0 likes

Forgot username/email -

I have absolutely no idea which email or un I am currently using for my premium account. I have the payment information I.e. CC number.

  • Newbie
  • I have absolutely no idea which email or un I am currently using for my premium account. I have the payment information I.e. CC number.
  • Jacob
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Recently Played Songs - Where to Find Them in iOS10 App?

How can I find the list of songs I just played? If I'm in a super long playlist and bounce out and back in, I want to pick up where I left off, not have to guess. It's especially hard if I'm exploring new artists. This is information iTunes has had s...

  • Newbie
  • How can I find the list of songs I just played? If I'm in a super long playlist and bounce out and back in, I want to pick up where I left off, not have to guess. It's especially hard if I'm explorin...
  • Jacob
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! Still not getting My Year In Music 2016

I read a post some weeks ago on people not getting their YIM16, but that they were rolling the emails for individual YIM around the 19th or something. I still haven't gotten mine, even though I used Spotify a lot this year, except 3 months of free Go...

  • Casual Listener
  • I read a post some weeks ago on people not getting their YIM16, but that they were rolling the emails for individual YIM around the 19th or something. I still haven't gotten mine, even though I used ...
  • Jacob
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 138 Views
  • 1 replies
  • 0 likes

Multiple deductions from my bank account

Hi There, I saw the ad on 3 months premium for 99 cents and I took up the offer. I went to the payment page to make payment, keyed in my card details and there was a message that says I was on a similar offer. There was no indication whether payment ...

  • Newbie
  • Hi There, I saw the ad on 3 months premium for 99 cents and I took up the offer. I went to the payment page to make payment, keyed in my card details and there was a message that says I was on a simi...
  • Jacob
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

I. I bought wrong premium for wrong account how do I fix?

I didn't know I had 2 accounts and I bought for the wrong 1.I tried connecting my Facebook to this account but the details on Spotify and Facebook are different and when I go to change them on Facebook they are the correct details and wrong on Spotif...

  • Visitor
  • I didn't know I had 2 accounts and I bought for the wrong 1. I tried connecting my Facebook to this account but the details on Spotify and Facebook are different and when I go to change them on Fa...
  • Jacob
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! Delete an extra account

So I added another account because I forgot when I even started one before, I got charged twice this month for that other account is there a way you guys can relocated that account for me and refund me the 9.99 that was charged ? Thank you

  • Visitor
  • So I added another account because I forgot when I even started one before, I got charged twice this month for that other account is there a way you guys can relocated that account for me and refund ...
  • user-removed
  • Not applicable
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Quitting Premium on an acc on which i forgot the password

Hei guys i got a big problem.I am using Spotify Premium on an account i have wether the email nor the password. The Account is on my mobile and i just made it before to test spotify Premium. I know its really dumb but i at least have the account deta...

  • Visitor
  • Hei guys i got a big problem. I am using Spotify Premium on an account i have wether the email nor the password. The Account is on my mobile and i just made it before to test spotify Premium. I know...
  • user-removed
  • Not applicable
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Gift Card not delivered

Bought a premium gift card for someone as a Christmas present but it never delivered. What should I do?

  • Newbie
  • Bought a premium gift card for someone as a Christmas present but it never delivered. What should I do?
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Question about gift cards and the 3 months for 99c deal.

If I redeem a gift card will I still be able to take advantage of the 3 months for 99c deal when the gift card subscription ends? Thanks.

  • Newbie
  • If I redeem a gift card will I still be able to take advantage of the 3 months for 99c deal when the gift card subscription ends? Thanks.
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes