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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4984 Views
  • 1 replies
  • 9 likes
  • Security
  • 4984 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468223 Views
  • 977 replies
  • 111 likes
  • Account
  • 468223 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206538 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206538 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117874 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117874 Views
  • 72 replies
  • 12 likes

Solved!! ayuda con mi cuenta ya no me da la opcion premium en mi app

cuando intento checar mi cuenta en mi iphone solo me aparece la opción de la versión gratuita y usualmente me enseña la opcion para actualizar a premium, ahora ya no me da esa opcion y ya no puedo ni escuchar musica en version gratuita, solo quiero t...

  • Casual Listener
  • cuando intento checar mi cuenta en mi iphone solo me aparece la opción de la versión gratuita y usualmente me enseña la opcion para actualizar a premium, ahora ya no me da esa opcion y ya no puedo ni...
  • yanildafrias76
  • Casual Listener
  • 4326 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4326 Views
  • 3 replies
  • 0 likes

Why can't I remove the Facebook connection from my account?

I just want an answer to this question. I created my Spotify account using Facebook, back when you couldn't have a Spotify account without Facebook, or whatever. Now things are a little different. Since I created my Spotify account with my Facebook a...

  • Visitor
  • I just want an answer to this question.  I created my Spotify account using Facebook, back when you couldn't have a Spotify account without Facebook, or whatever.  Now things are a little d...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I can't join in my family nomore

Me and my homemates were using spotify family. But today, it was suspended for me and another member of the family. But the one who makes the payment seemed Okey. So, just to be sure, I asked one of my friends for inviting me to different family. It ...

  • Casual Listener
  • Me and my homemates were using spotify family. But today, it was suspended for me and another member of the family. But the one who makes the payment seemed Okey. So, just to be sure, I asked one of ...
  • Maxim
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

added pre paid vouchers to the wrong account

Hi I have two accounts and have accidentally uploaded my pre paid vouchers to the wrong account can

  • Visitor
  • Hi I have two accounts and have accidentally uploaded my pre paid vouchers to the wrong account can
  • Jacob
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moved Overseas but I want my former country suggestions

Hi. I have moved overseas in the last few months, from Australia to Colombia. I have changed my payment from an Aus credit card to a Colombian credit card because It seemed an obvious and normal process. Spotify continued to work normally, with an ex...

  • Casual Listener
  • Hi.   I have moved overseas in the last few months, from Australia to Colombia. I have changed my payment from an Aus credit card to a Colombian credit card because It seemed an obvious and no...
  • metalsernda
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 244 Views
  • 2 replies
  • 0 likes

Charged for both family and premium. ( 149+99!!!) Change e-mail address

Hi, I change my subscription from premium to family but this month i will pay for both!!!! My e-mail is ****************@gmail.com but in my premium its ***********@comhem.se . This last e-mail i never use and i want to change it to the gmail adress ...

  • Newbie
  • Hi,    I change my subscription from premium to family but this month i will pay for both!!!!   My e-mail is ****************@gmail.com but in my premium its ***********@comhem...
  • KatesHere
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Account hacked

Hi, My account got hacked today, it's a very old account that i later synced with facebook. I can still log in through Facebook but the hacker changed the old password for the original username, deleted all my playlists and then changed the email add...

  • Newbie
  • Hi,   My account got hacked today, it's a very old account that i later synced with facebook. I can still log in through Facebook but the hacker changed the old password for the original use...
  • KatesHere
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Korean Credit Card

I am a Korean Exchange student currently living in Seoul and I want to get Spotify Premium but I cannot use my Korean credit card for the purchase and I don't have any American cards. How can I get Spotify Premium with my card

  • Newbie
  • I am a Korean Exchange student currently living in Seoul and I want to get Spotify Premium but I cannot use my Korean credit card for the purchase and I don't have any American cards. How can I get S...
  • Maxim
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 848 Views
  • 1 replies
  • 0 likes

$0.99 Premium Membership change to $17.99 Family mermbership

I recently signed up for the $0.99 for 3 months Premium Membership. I would like to subscribe to the $17.99 Family Premium Membership. Obviously, I want to take advantage of the super discounted 99 cents membership though. Is it therefore best to wai...

  • Newbie
  • I recently signed up for the $0.99 for 3 months Premium Membership. I would like to subscribe to the $17.99 Family Premium Membership. Obviously, I want to take advantage of the super discounted 99 c...
  • Maxim
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Changing country with a premium family account

I created my spotify account in Brazil (originaly free, then upgraded to premium family). After moving to the UK, I was only able to update my country on payment settings (changing my credit card details and country to UK). HOWEVER, I cannot update m...

  • Casual Listener
  • I created my spotify account in Brazil (originaly free, then upgraded to premium family). After moving to the UK, I was only able to update my country on payment settings (changing my credit card det...
  • Maxim
  • Spotify Star
  • 5024 Views
  • 6 replies
  • 0 likes
  • 5024 Views
  • 6 replies
  • 0 likes

Wrong email for spotify please help

The email that's registered to my account, ********************@hotmail.co.uk, has now ceased to exist and is no longer active. I can't access this email at all. I've forgotten my password, and whenever I request a reset email, it sends the email to ...

  • Visitor
  • The email that's registered to my account, ********************@hotmail.co.uk, has now ceased to exist and is no longer active. I can't access this email at all. I've forgotten my password, and whene...
  • ErikG
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Login
  • 209 Views
  • 1 replies
  • 0 likes

How to reactivate a family account for all members

Hi, I just forgot to pay my monthly fee and my premium subscription got back to free. As soon as I got the mail from Spotify I paid with PayPal and now I have a premium for family, all my playlists albums eetc are back, but all members of my family a...

  • Casual Listener
  • Hi, I just forgot to pay my monthly fee and my premium subscription got back to free. As soon as I got the mail from Spotify I paid with PayPal and now I have a premium for family, all my playli...
  • Maxim
  • Spotify Star
  • 1208 Views
  • 3 replies
  • 0 likes
  • 1208 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Address

Unbelievable that you would allow a user to enter an address, then not let them see it or change it. This is basic functionality of all computer systems. Your solution - cancel your account and sign up again - unbelievable! Worse again, your solution...

  • Casual Listener
  • Unbelievable that you would allow a user to enter an address, then not let them see it or change it. This is basic functionality of all computer systems.   Your solution - cancel your account ...
  • thebigblaa
  • Casual Listener
  • 365 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 365 Views
  • 4 replies
  • 0 likes

Account Issues

I have paid my monthly subscription by debit card, but Spotify is still requesting payment. My bank has confirmed payment to Spotify but nothing on Spotify is showing this. I have filled out 2 request forms regarding this and have received no reply a...

  • Casual Listener
  • I have paid my monthly subscription by debit card, but Spotify is still requesting payment. My bank has confirmed payment to Spotify but nothing on Spotify is showing this. I have filled out 2 reques...
  • bazisalive
  • Casual Listener
  • 310 Views
  • 3 replies
  • 0 likes
  • Account
  • 310 Views
  • 3 replies
  • 0 likes

Solved!! Incorrect Email adress

I just payed for my premium subscription yesterday in OXXO , but i haven't received it. and what i discovered is that i entered a wrong email adress, and i would like to know if i will be having any issues in getting my premium account.

  • Newbie
  • I just payed for my premium subscription yesterday in OXXO , but i haven't received it.  and what i discovered is that i entered a wrong email adress, and i would like to know if i will be havi...
  • Maxim
  • Spotify Star
  • 673 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 673 Views
  • 3 replies
  • 0 likes

Automatic collection

Hi, Currently I have Spotify Premium and use automatic collection (in the Netherlands).I would like to upgrade towards Spotify Family, but I have to choose a new payment method (credit card / paypall) but I do not see the option of automatic collecti...

  • Casual Listener
  • Hi,   Currently I have Spotify Premium and use automatic collection (in the Netherlands). I would like to upgrade towards Spotify Family, but I have to choose a new payment method (credit car...
  • Hubo
  • Community Legend
  • 448 Views
  • 5 replies
  • 0 likes
  • 448 Views
  • 5 replies
  • 0 likes

Solved!! Don't know how to contact spotify

I'm trying to end my account that uses a facebook login. In the FAQ ik says to contact Spotify to keep all my playlists etcetera. But how do I contact Spotify?Suggestion : it might be easier if there was a button to just dislodge your Facebook and yo...

  • Newbie
  • I'm trying to end my account that uses a facebook login. In the FAQ ik says to contact Spotify to keep all my playlists etcetera. But how do I contact Spotify? Suggestion : it might be easier if t...
  • Jacob
  • Community Legend
  • 5607 Views
  • 1 replies
  • 0 likes
  • Account
  • 5607 Views
  • 1 replies
  • 0 likes

[iOS][Other] Annual payment

I wish to pay the bill once time in a year. Could you help me about this?

  • Newbie
  • I wish to pay the bill once time in a year. Could you help me about this?
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 277 Views
  • 1 replies
  • 0 likes

Unable to upgrade to Family?

I am trying to upgrade to Family, and when I hit the "upgrade" button on spotify.com/family, I get this message: "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who...

  • Newbie
  • I am trying to upgrade to Family, and when I hit the "upgrade" button on spotify.com/family, I get this message: "Unfortunately, there is no support at the moment to make this type of change to your ...
  • johnlday-ca
  • Newbie
  • 5122 Views
  • 9 replies
  • 1 likes
  • 5122 Views
  • 9 replies
  • 1 likes