Sorry we couldn't load friends to follow

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Sorry we couldn't load friends to follow

user-removed
Not applicable

Plan

Premium

Country

UK

Device

Huwawei P20 Pro, PC

Operating System

Android Pie 9, Windows 10 pro

 

My Question or Issue

after linking my Facebook account with spotify I no longer get to see my Facebook contacts and whenever I click on find friends i get Sorry we couldn't load friends to follow message also before my spotify username used to be my Facebook name now it is just a spotify ID number as if my facebook is not really linked with my spotify account and it's the same on my PC

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Sorry we couldn't load friends to follow

Rock Star 11
Rock Star 11

Hey @q-mv_gu5b5msa ,

 

Have you tried all the steps I mentioned above? You can also confirm if you enabled the connection between Spotify and Facebook correctly, I recommend you to check this.

 

Thanks! :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

Solution!

Re: Sorry we couldn't load friends to follow

adeckofhands
Newbie

Thank you!

Turns out my app entry in facebook had expired here.

To renew the ticket you can:

  • Click on 'View and edit' on the expired spotify entry
  • Press the 'Renew Access' button on the popup window

After this Spotify and Facebook integration worked again and I could follow new friends.

View solution in original post

10 Replies

Re: Sorry we couldn't load friends to follow

Rock Star 11
Rock Star 11

Hey @user-removed,

 

Welcome to the Community.

 

I recommend you to confirm if the option "Facebook Processing Data" is enabled here.

 

Hope this helps :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sorry we couldn't load friends to follow

user-removed
Not applicable

yes it is i've also turned it off and back on but without anyluck I've also removed the app from my facebook apps and reconnected it and still same issue 

Re: Sorry we couldn't load friends to follow

q-mv_gu5b5msa
Newbie

I also have this problem and have not yet found a solution

Re: Sorry we couldn't load friends to follow

user-removed
Not applicable

I have solved it by contacting Spotify via the chat, they have had to create a new account and transfer the subscription to my new account since my old one was setup also with Facebook login and I deleted that account ages ago

Solution!

Re: Sorry we couldn't load friends to follow

Rock Star 11
Rock Star 11

Hey @q-mv_gu5b5msa ,

 

Have you tried all the steps I mentioned above? You can also confirm if you enabled the connection between Spotify and Facebook correctly, I recommend you to check this.

 

Thanks! :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Sorry we couldn't load friends to follow

rbkk
Newbie

Thank you so much **bleep**!!!! I have looked everywhere and couldn't find a solution. Bless you.

Solution!

Re: Sorry we couldn't load friends to follow

adeckofhands
Newbie

Thank you!

Turns out my app entry in facebook had expired here.

To renew the ticket you can:

  • Click on 'View and edit' on the expired spotify entry
  • Press the 'Renew Access' button on the popup window

After this Spotify and Facebook integration worked again and I could follow new friends.

View solution in original post

Re: Sorry we couldn't load friends to follow

jbarrieuk
Newbie

Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.

Re: Sorry we couldn't load friends to follow

Rising Star 17 ListenToGlobal
Rising Star 17

@jbarrieuk  schrieb:

Jesus... where is this tab for facebook in my spotify??? I looked and don't see anything. Why is this app so clunky? Did you hire the same folks who designed linked in? The UX is terrible as is the support.


Hey @jbarrieuk,

 

Not sure on which device you are using Spotify but on Windows Desktop it's in the 5th section called "Social". Here's a screenshot of how it looks like.

 

Best,

Felix

ListenToGlobalRising Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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