Spotify Family (Q&A)

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Spotify Family (Q&A)

meahtenoha
Spotify
Spotify

Premium for Family

 

Premium for Family lets you get six separate Premium accounts (you plus up to 5 family members) with one discounted monthly subscription.

 

You and each of your family (at the same address) you invite will enjoy:

  • Unlimited high-quality streaming access to over 30 millions songs
  • Play music without internet connection
  • No ad interruptions
  • Travel abroad with your music

Note: Premium for Family is not eligible for promotions or for payment through Spotify gift cards. It's not possible to subscribe to Premium for Family with iTunes in-app payments.

 

Sign up

  1. Head to spotify.com/family.
  2. Click UPGRADE.
    Note: If you don't have a Spotify account yet: when you see the login screen, click Sign up. After you create an account, you'll be returned to Premium for Family signup.
  3. Click on the plan and enter your payment details.
  4. Click START MY SPOTIFY PREMIUM.

Congratulations! Not only do you now have a Premium account, you are also the administrator of six Premium accounts, in charge of inviting/removing members to or from Premium for Family.

 

Invite a member

Only the administrator of the plan is able to invite a member. 

To invite someone to join one of the allotted subaccounts in your plan:

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on an available Empty Slot.
  4. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

Change a member

Only the administrator of the plan can change a member.

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on the member you would like to change.
  4. Click CHANGE THIS MEMBER
  5. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

Accept an invite

If you’ve received an email invitation to join Premium for Family, first of all, congratulations! Secondly, in the email, click ACCEPT INVITATION. Then:

  • If you already have a Free or Spotify.com-created Premium account: the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. ClickREDEEM.
  • If you do not have a Spotify account: you will be led to create a Free level account. After doing so, click ACCEPT INVITATION again on the email and the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click REDEEM
  • If you have a Premium account created through any other company than Spotify: you will need to contact that company to cancel before signing up to Premium for Family. If your subscription is through iTunes, please see Apple's instructions for cancelling.

 

How many accounts can I have on the plan?

Premium for Family is for you and up to 5 additional members. That means you can have 6 people in total on the same plan - each enjoying their own Premium account under one bargain price!

 

How am I charged?

Whether the subaccounts that come with your Premium for Family subscription are in use or not, you’ll be charged the full subscription price every month on the same date you signed up.

 

What happens if I cancel?

If you cancel, all the accounts on your Premium for Family (including your own), will revert back to the Free level at the end of your current billing cycle.

Note: You can choose to downgrade to standard Premium, meaning all subaccounts will revert to Free except for yours. You will then be charged the standard Premium rate at your next billing date. Just head to your subscription overview and select Switch to Premium.

 

What are the restrictions on the members I can add to Premium for Family?

To be added to Premium for Family, a person must:

  • Reside at the same physical address as you.
  • Be a Free user, or a Premium user who purchased their Premium directly from Spotify (and not, for example, through iTunes or a mobile operator).

Can Premium for Family be used with other plans such as student discounts, or plans joined through a phone company, etc.?

Sorry, no. Any discounts cannot be applied to Premium for Family accounts.

 

I'm already on a Premium subscription. What happens to my billing when I become a Premium for Family admin user?

When you upgrade your subscription from regular Premium to Premium for Family, any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward. You can review your renewal date on the subscription page.

Note: If you subscribed through any other company than Spotify, you will need to contact that company to cancel before signing up to Premium for Family. If your subscription is through iTunes, please see Apple's instructions for canceling.

 

I've been invited to join Premium for Family, and I already have a Premium subscription. How is my billing affected when I join?

When you accept the invite, you're added to Premium for Family when your current billing period runs out. You won't be charged for your account any further - your payments are handled by the plan owner.

However, if your Premium subscription is currently handled by a third party - such as iTunes or your mobile operator - you'll need to contact them to cancel your Premium first.

If you're accepting a Premium for Family invite from the same device it was sent from, please make sure you’re logged in into your account before clicking Accept Invite.

 

Can I add a member from another country to my Premium for Family?

People in different countries cannot be on the same Premium for Family. They should reside at the same physical address as the owner of the master account.

 

Did this family plan change recently?

Yes! As of May 24, we made some changes to Spotify Family (and renamed it to Premium for Family). Now, rather than incremental prices for each additional subaccount, you will always have slots for up to five accounts (in addition to your own) that you can assign or reassign to your family members whenever you want. And all under one new price, meaning better value!

7 ACCEPTED SOLUTIONS
Solution!

MattSuda
Rock Star 24
Rock Star 24

@Fomilymom 

 

From the family help guide:

https://support.spotify.com/learn-more/guides/#!/article/spotify-family

 

 

I'm already on a Premium subscription. What happens when I upgrade?

If you're already a Premium user, don't worry! We won’t bill you until the time you’ve paid for has run out, taking into account the increased price. You can review your renewal date on the subscription page.

 

 

MattSudaRock Star 24
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Solution!

MaryS
Roadie

Hey there @CapitanBribunny 🙂

If you upgrade from Premium to Spotify Family, your remaining subscription time will be shared between your subaccounts. So most likely you'll be charged for the Spotify Family rate before the usual renewal/due date. 

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Solution!

MaryS
Roadie

Hey @tomco1984 🙂

If your Spotify account was created through Facebook, then it's your Facebook password that you'll need to reset. If yours is a Spotify standalone account, your can reset your password over here. Hope this helps!

 

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Solution!

MaryS
Roadie

Hey there @vampgirl!

 

Thanks for your post 🙂

 

Have you tried checking junk folder and see if your invitation is hiding there? I'd also recommend making sure that the invitation was sent to the email address associated with his Spotify account. Let me how it goes 🙂

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Solution!

osornios
Rock Star 24
Rock Star 24

You will first have to cancel your family plan, through the website. Doing so will cancel your subscription, but you will still be premium until the remaining days of your subscription are used up.

 

After you cancel, you can resubscribe to the regular premium to ensure that your offline music won't be deleted and that your subscription will renew when it's time.

osorniosRock Star 24
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Solution!

osornios
Rock Star 24
Rock Star 24

@YxK There is option to sign out from all the devices in account control panel (at the very bottom).

 

https://www.spotify.com/us/account/overview/

 

That should logout of everything, including your old PlayStation account.

osorniosRock Star 24
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Solution!

meahtenoha
Spotify
Spotify

Hey everyone

 

We've noticed this thread has grown to monstrous proportions. We want to highlight the main questions folks have about Spotify Family here. 

 

If this still doesn't answer your question, please post a new thread in the Accounts & Subscriptions board. A member of Staff or a Star will answer as soon as possible. 

 

Note: Spotify Family plans are not eligible for promotions or for payment through Spotify gift cards. It's not possible to subscribe to Spotify Family plan with iTunes in-app payments.

 

To sign up:

 

  1. Head to spotify.com/family.
  2. Click UPGRADE.
  3. If you don't have a Spotify account yet: when you see the login screen, click Sign up. After you create an account, you'll be returned to Spotify Family signup.
  4. Click on the plan that includes the number of sub accounts you want (up to four).
  5. Enter your payment details.
  6. Click START MY SPOTIFY PREMIUM.

Congratulations! Not only do you now have a Premium account, you are also the administrator of your Spotify Family plan, in charge of inviting/removing members to or from the plan.

 

To Invite a member:

Only the administrator of the plan is able to invite a member.

  1. To invite someone to join one of the allotted subaccounts in your plan, go to the account page.
  2. Click MANAGE.
  3. Click on an available Empty Slot.
  4. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

To change a member:

Only the administrator of the plan can change a member.

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on the member you would like to change.
  4. Click CHANGE THIS MEMBER
  5. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

To add another subaccount:

  1. To increase the number of subaccounts in your plan, go to your account page.
  2. Click Manage.
  3. Click Add Member.
  4. Select the new family plan size that you’d like to upgrade to.
    Note: You should see the new billing date and monthly price for the family plan size that you select, underneath.
  5. Click Add Member. 

To accept an invite:

If you’ve received an email invitation to join a Spotify Family plan, first of all, congratulations! Secondly:

  1. In the email, click ACCEPT INVITATION.
  2. If you already have a Free or Spotify.com-created Premium account, the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. ClickREDEEM.

If you do not have a Spotify account, you will be led to create a Free level account. After doing so, click ACCEPT INVITATION again on the email and the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click REDEEM.  

 

If you have a Premium account created through any other company than Spotify, you will need to contact that company to cancel before signing up to Spotify Family. If your subscription is through iTunes, please see Apple's instructions for cancelling.

 

 

How am I charged?

Whether the subaccounts you’ve signed up for are in use or not, you’ll be charged the full subscription price every month on the same date you signed up.

 

What happens if I cancel?

If you cancel, all the subaccounts on the plan will revert back to the Free subscription level at the end of your current billing cycle.

 

What are the restrictions on the members I can add to my plan?

To be added to your plan, a person must:

  • Reside at the same physical address as the administrator.
  • Be a Free user, or a Premium user who purchased their Premium directly from Spotify (and not, for example, via iTunes or a mobile operator).

Can Spotify Family be used with other plans such as student discounts, or plans joined through a phone company, etc.?

Sorry, no. Any discounts cannot be applied to plan accounts.

 

I'm already on a Premium subscription. What happens to my billing when I become a Spotify Family admin user?

When you upgrade your subscription from regular Premium to the Spotify Family plan, any remaining time that you've already paid for gets equally divided between you and your member(s), so this can bring your next payment date forward. You can review your renewal date on the subscription page.

Note: If you subscribed through any other company than Spotify, you will need to contact that company to cancel before signing up to Spotify Family. If your subscription is through iTunes, please see Apple's instructions for canceling.

 

I've been invited to join a Spotify Family plan, and I already have a Premium subscription. How is my billing affected when I join?

When you accept the invite, you're added to the Spotify Family plan when your current billing period runs out. You won't be charged for your account any further - your payments are handled by the plan owner.

However, if your Premium subscription is currently handled by a third party - such as iTunes or your mobile operator - you'll need to contact them to cancel your Premium first.

 

Can I add a member from another country to my Spotify Family plan?

People in different countries cannot be on the same Spotify Family plan.

 

 

 

 

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1,082 Replies

user-removed
Not applicable

HI, what happens for instance. I upgrade today which is the day my premiun start... Can I add a member today or should I wait for the end of my premiun period?

osornios
Rock Star 24
Rock Star 24

@quiros You don't have to wait. When you upgrade your subscription from regular Premium to the Spotify Family plan, any remaining time that you've already paid for gets equally divided between you and your member(s), so this can bring your next payment date forward.

osorniosRock Star 24
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Note: I'm not a Spotify employee.
Solution!

meahtenoha
Spotify
Spotify

Hey everyone

 

We've noticed this thread has grown to monstrous proportions. We want to highlight the main questions folks have about Spotify Family here. 

 

If this still doesn't answer your question, please post a new thread in the Accounts & Subscriptions board. A member of Staff or a Star will answer as soon as possible. 

 

Note: Spotify Family plans are not eligible for promotions or for payment through Spotify gift cards. It's not possible to subscribe to Spotify Family plan with iTunes in-app payments.

 

To sign up:

 

  1. Head to spotify.com/family.
  2. Click UPGRADE.
  3. If you don't have a Spotify account yet: when you see the login screen, click Sign up. After you create an account, you'll be returned to Spotify Family signup.
  4. Click on the plan that includes the number of sub accounts you want (up to four).
  5. Enter your payment details.
  6. Click START MY SPOTIFY PREMIUM.

Congratulations! Not only do you now have a Premium account, you are also the administrator of your Spotify Family plan, in charge of inviting/removing members to or from the plan.

 

To Invite a member:

Only the administrator of the plan is able to invite a member.

  1. To invite someone to join one of the allotted subaccounts in your plan, go to the account page.
  2. Click MANAGE.
  3. Click on an available Empty Slot.
  4. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

To change a member:

Only the administrator of the plan can change a member.

  1. Go to your account page.
  2. Click MANAGE.
  3. Click on the member you would like to change.
  4. Click CHANGE THIS MEMBER
  5. Click INVITE MEMBER BY LINK or enter the e-mail of the person you want to invite. ClickSEND INVITE.

To add another subaccount:

  1. To increase the number of subaccounts in your plan, go to your account page.
  2. Click Manage.
  3. Click Add Member.
  4. Select the new family plan size that you’d like to upgrade to.
    Note: You should see the new billing date and monthly price for the family plan size that you select, underneath.
  5. Click Add Member. 

To accept an invite:

If you’ve received an email invitation to join a Spotify Family plan, first of all, congratulations! Secondly:

  1. In the email, click ACCEPT INVITATION.
  2. If you already have a Free or Spotify.com-created Premium account, the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. ClickREDEEM.

If you do not have a Spotify account, you will be led to create a Free level account. After doing so, click ACCEPT INVITATION again on the email and the “Redeem token” web page will open in your browser with a long redeem token number pre-filled in Token. Click REDEEM.  

 

If you have a Premium account created through any other company than Spotify, you will need to contact that company to cancel before signing up to Spotify Family. If your subscription is through iTunes, please see Apple's instructions for cancelling.

 

 

How am I charged?

Whether the subaccounts you’ve signed up for are in use or not, you’ll be charged the full subscription price every month on the same date you signed up.

 

What happens if I cancel?

If you cancel, all the subaccounts on the plan will revert back to the Free subscription level at the end of your current billing cycle.

 

What are the restrictions on the members I can add to my plan?

To be added to your plan, a person must:

  • Reside at the same physical address as the administrator.
  • Be a Free user, or a Premium user who purchased their Premium directly from Spotify (and not, for example, via iTunes or a mobile operator).

Can Spotify Family be used with other plans such as student discounts, or plans joined through a phone company, etc.?

Sorry, no. Any discounts cannot be applied to plan accounts.

 

I'm already on a Premium subscription. What happens to my billing when I become a Spotify Family admin user?

When you upgrade your subscription from regular Premium to the Spotify Family plan, any remaining time that you've already paid for gets equally divided between you and your member(s), so this can bring your next payment date forward. You can review your renewal date on the subscription page.

Note: If you subscribed through any other company than Spotify, you will need to contact that company to cancel before signing up to Spotify Family. If your subscription is through iTunes, please see Apple's instructions for canceling.

 

I've been invited to join a Spotify Family plan, and I already have a Premium subscription. How is my billing affected when I join?

When you accept the invite, you're added to the Spotify Family plan when your current billing period runs out. You won't be charged for your account any further - your payments are handled by the plan owner.

However, if your Premium subscription is currently handled by a third party - such as iTunes or your mobile operator - you'll need to contact them to cancel your Premium first.

 

Can I add a member from another country to my Spotify Family plan?

People in different countries cannot be on the same Spotify Family plan.

 

 

 

 

View solution in original post

user-removed
Not applicable

I want to link my Spotify account with my Playstation. It should be no problem. But i once linked my Spotify account to my old playstation account. I lost the password of my old playstation account and that account was also registreted under my old email, which i dont use anymore. I cannot log into my old email or playstation account. 

 

But i still want my spotify account linked to my new playstation account. 

 

Can you help me?

 

YxK

Solution!

osornios
Rock Star 24
Rock Star 24

@YxK There is option to sign out from all the devices in account control panel (at the very bottom).

 

https://www.spotify.com/us/account/overview/

 

That should logout of everything, including your old PlayStation account.

osorniosRock Star 24
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1196177034
Newbie
can different members create their own playlists?

osornios
Rock Star 24
Rock Star 24

@1196177034 yep, each family member has to have a separate username and password, so they can have different playlists.

osorniosRock Star 24
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ocommane
Newbie

I'm a long standing premium subscriber and would like to upgrade to family with two members but I'm only offered the option of having four members. I want to give Spotify ten more pounds amonth not twenty. What can i do? 

osornios
Rock Star 24
Rock Star 24

@ocommane are you subscribing through Spotify directly, or through a third party?

osorniosRock Star 24
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Miguelacho24
Newbie

Hi everyone, 

 

I just upgraded to the family plan and I'm trying to add the family member but when I go to the manage family tab it either says "Oops! Something went wrong, please try again." or gets me to a page where says I'm the administrator and lets me add more members only. 

 

There's no "Invite via link" option anywhere. 

 

can someone help me? 

 

Thanks! 

osornios
Rock Star 24
Rock Star 24

@Miguelacho24 Each family member has to have a separate username and password, so the first step is to create a free account for your new family member.

 

Once created, as an family admin, you'll be able to invite them to your family plan through the website.

 

osorniosRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

sken_dogg
Casual Listener
Disregard eventually it worked on about the 10th try

sken_dogg
Casual Listener
My wife just signed up for the family plan. I have received the invite but cannot activate as it says my account is from a different country (both accounts are the same country). No idea what to do now?

Cubanosconobama
Newbie
Cuando doy clik en el Link me aparece que ya estoy subscrito y no me permite entrar no soy el administrador de la cuenta pero tampoco me dice que ya se aceptó y no está enlazada otra cuenta pueden ayudarme?

osornios
Rock Star 24
Rock Star 24

@Cubanosconobama cual link?

osorniosRock Star 24
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Eddie071083
Casual Listener
I want to downgrade from family to regular premium. Im close to just canceling my subscription altogether. How can I downgrade?

osornios
Rock Star 24
Rock Star 24

@Eddie071083

 

You will first have to cancel your family plan, through the website. Doing so will cancel your subscription, but you will still be premium until the remaining days of your subscription are used up.

 

After you cancel, you can resubscribe to the regular premium to ensure that your offline music won't be deleted and that your subscription will renew when it's time.

osorniosRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

misycgc
Newbie

Hi, how can I downgrade my family account? I just find how to change family members and not how to eliminate...

osornios
Rock Star 24
Rock Star 24

@misycgc you mean going back to a single user premium account?

osorniosRock Star 24
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daniel892
Newbie

Hi, I cancelled my subscription before the renewal date and I can still play my songs offline even if I am no longer subscribed. I am not seeing I was charged though, according to the help forum, I will lose access to my offline music once the subscription expires, I am confused.

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