Spotify Family - redeemed invite not upgrading

[mel0075]

I have set up Spotify Premium Family. I invited my daughter who has a free account, however after following the steps to redeem and reliving back in, her account in Spotify is still showing as the free version. she logs in via Facebook. I have deleted access to Spotify through Facebook, tried deleting and reinstalling the Spotify app cancelled and reinvited twice but cannot get her account to come up as premium under the family plan. please help!

[LordRollin]

Hi @mel0075. So at this point your best bet will probably be support. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

[mel0075]

thanks. will drop them a line.