Spotify overcharged me

[user-removed]

Hi Spotify,

I sent a message over 2 weeks ago that I have been charged 3 times but have not heard back from anyone. 

Please could someone please give me an update at this is quite unproffesional.

Thanks

James

[jean3601 · Accepted solution]

Hello, @user-removed, Welcome to the community! 🙂

Have you checked your Spam/Junk folder for a reply from spotify?

If its not their have you recieved an automated reply redirecting you to the FAQ or community?

If you have recieved this email reply to it and spotify will contact you.

if none of this works:

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[user-removed]

Hi,

Thanks for the reply.

I checked my junk and I have had nothing although I did have one email saying that the case has been opened but since then nothing so I have replied back to that email and I will wait await a response..

Thanks

James