Student Discount

[sablelynn]

I entered in my card info and was charged twice but never received my sub. How do I get the money returned?

[Astame]

Hi there @sablelynn

Every subscription is paied monthly. If though you were charged for two months there has been a mistake. Try to follow this quick guide of how to solve this matter. 

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.