Subscribed, but not getting Premium?

[Meredith]

Hey everyone,

We’re sorry to hear you’re having some issues with your subscription.

If you pay for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try following the steps in this support article.

In there, we’ve highlighted how to troubleshoot when you find your subscription isn't activated on your account.

Hope this helps!

[jakesong93]

Hello I just ordered the 30-trial spotify for premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP

 My order number 143565866017

[Meredith]

Hi jakesong93 - I've just moved your post to this relevant thread. 

I see you upgraded just this morning. Try signing back in as well as a clean reinstallation. 

If you still aren't receiving Premium just let me know. 

[Laurensinkcarri]

I paid for my premium account but have not been able to use premium features. Specifically I am not able to do searches. It tells me I need a premium account to do so, which I have.

[user-removed]

If you are on a dektop or laptop logging out, restarting spotify and then logging in again can solve your issue.

[BlakeDasnake]

I just redeemed my spotify gift card and it says on my account that I am a premium user yet I can't access any songs. It keeps saying I have to be a premium user to listen. I have logged out of my account, I have reinstalled it onto my iPod and logged in with Facebook and still nothing. What do I do now?

[Jenniboard]

I signed up for the free 30 day premium and then will pay monthly. I was having trouble playing the music I saved during the 48 hour free but it is finally playing but now I can only search for songs and when I want to listen to them/save them it says I only premium users can listen. I looked up my subscription and it says that I have premium...how can this get fixed? I don't want to be charged for this every month if this is going to be an ongoing issue...

[jtqsmith]

I signed up for the 48 hour free trial on my iphone 5.  It worked.
48 hour trial ended so I signed up for premium on my laptop using the same login created on the iphone.

iphone still says that I need premium but doesn;'t even give me an option to upgrade (which is why I did it on the laptop).

Help

[jtqsmith]

I deleted the app and reinstalled it.  Now it recognizes the premium account and allows me to play the playlists.

[Meredith]

@Jennniboard - I've just moved your post to this more relevant thread. 

That upgrade has gone through for you. Just do a quick log out/ log in and a clean reinstallation if necessary.