Subscribed, but not getting Premium?


Subscribed, but not getting Premium?



If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

  • Log out and back into your account
    Occasionally this is necessary to force a sync of info between your device and our account system
  • Check the status of your subscription
    Go to your subscription page and check that your Premium subscription is still active. 
  • Check the status of your payment
    If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
  • Check that your Premium subscription isn’t on another account
    You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 

    Check to see if you have any other accounts



4,840 Replies

Subscription problem


Hello I just ordered the 30-trial spotify for premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP

 My order number 143565866017

Re: Subscription problem


Hi jakesong93 - I've just moved your post to this relevant thread. 


I see you upgraded just this morning. Try signing back in as well as a clean reinstallation


If you still aren't receiving Premium just let me know. 

Paid for Premium but Unable to use premium services

I paid for my premium account but have not been able to use premium features. Specifically I am not able to do searches. It tells me I need a premium account to do so, which I have.

Re: Paid for Premium but Unable to use premium services

Not applicable

If you are on a dektop or laptop logging out, restarting spotify and then logging in again can solve your issue.

Re: Just upgraded? Not getting Premium?

I just redeemed my spotify gift card and it says on my account that I am a premium user yet I can't access any songs. It keeps saying I have to be a premium user to listen. I have logged out of my account, I have reinstalled it onto my iPod and logged in with Facebook and still nothing. What do I do now?

Trouble with premium...

I signed up for the free 30 day premium and then will pay monthly. I was having trouble playing the music I saved during the 48 hour free but it is finally playing but now I can only search for songs and when I want to listen to them/save them it says I only premium users can listen. I looked up my subscription and it says that I have can this get fixed? I don't want to be charged for this every month if this is going to be an ongoing issue...

Premium account not recognized on iphone 5

Casual Listener

I signed up for the 48 hour free trial on my iphone 5.  It worked.
48 hour trial ended so I signed up for premium on my laptop using the same login created on the iphone.

iphone still says that I need premium but doesn;'t even give me an option to upgrade (which is why I did it on the laptop).






Re: Premium account not recognized on iphone 5

Casual Listener

I deleted the app and reinstalled it.  Now it recognizes the premium account and allows me to play the playlists.

Re: Trouble with premium...


@Jennniboard - I've just moved your post to this more relevant thread. 


That upgrade has gone through for you. Just do a quick log out/ log in and a clean reinstallation if necessary.