Upgrading to premium = wrong password message & Student ID Card

[sarahllarson]

I had the 7 day free trial of premium which was fantastic!  I receieved an email stating that I could have a 30-day free trial as well, I went to do so (multiple times, on multiple devices).  I haven't been able to for the last 3 days (including when I was still on the 7 day trial and after it concluded), every time I try to submit my confirmation of purchase it states "Wrong password."  My question is, "What gives?"

Secondly, I have a student ID card but there is no year on it would this be acceptable for the student price?  Thanks.

[MichaelW · Accepted solution]

Hi there,
Welcome at the Spotify Community!

You should be able to get Premium via an Student ID Card (even when it's less than a year valid).

Why you get that error.. I don't know as you already tried multiple devices.

I would suggest you to get in touch with Spotify so they can check out what's going wrong.

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