VERY upset!

[Burukuu]

I subscribed during a three month $.99 deal...and I went through Google Play if I remember correctly so there were no terms to read about the payments after that period. I did NOT agree for the service after 3 months. I was charged 9.99 and I'm a struggling college age girl. I cannot afford that and I want my cooling off refund and a cancellation. I was charged today. Not fair and I will delete spotify and not recommend it to anyone if I am not refunded.

[MattSuda · Accepted solution]

Sorry for the trouble.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.