being charged after cancelling free trial within 30 days

[quickzoe]

 Hi I upgraded to the free trial of spotify premium and then cancelled within the 30 day period. All my account details say I'm on free again now and there are no payment details attached to my account. However I have just been charged £9.99. I don't know how to go about getting a refund and making sure I don't get charged again.

[Jason]

Hey @quickzoe

Let me start by welcoming you aboard the Spotify community. Hope we can guide you along the way 🙂

This sounds like something that our payments team will need to investigate. Can you reach over to us by heading to our contact form:

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you let us know the 8 digit case number we'll make sure the team get on to it.

[quickzoe]

Thanks Jason - my 8 digit case number is: 01872131

[Jason]

Thanks for the quick reply...guess that's why you named yourself 'quickzoe' 😉

We've given the team a nudge now. A response will be with you very soon.

Shout our way if you have any further questions.