can't log in because it says i'm offline

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Re: can't log in because it says i'm offline

Awesome_Wells
Casual Listener

a) Re-installing the app is NEVER a solution to a problem like this.

b) This is STILL not fixed.

c) Is anyone from Spotify going to provide an update on when a software fixed will be deployed to resolve this issue?

 

Premium subscriber here getting heartily sick of having to re-download all my music every fortnight or so.

Re: can't log in because it says i'm offline

KatieKat99
Casual Listener

Yes! I totally agree. This has happened to me twice in two weeks now and I'm not happy. Having to uninstall and resintall and download all my music again is NOT a proper solution.

Re: can't log in because it says i'm offline

Rich32
Casual Listener

I am amazed this problem exists. I'm suffering it on a free basis. I'm so glad I didn't sign up for the family service. Spotify your software is rubbish. Shame on you for taking peoples money with no intention of fixing your software. 

Re: can't log in because it says i'm offline

Rock Star 16
Rock Star 16

Hey folks, thanks for sending this all over!

 

I'd love to take a closer look at this. Could you all head over to the issue report here:

https://community.spotify.com/t5/Ongoing-Issues/Can-t-login-because-Spotify-says-I-m-offline/idi-p/3...?

 

Spotify can take a closer look at this issue and update the status on that page.

 

Hope you're having an awesome day! :)

 
HuibRock Star 16
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: can't log in because it says i'm offline

Rich32
Casual Listener
Your kidding. You can't hide your head in the sand and simply close issues.
Is this too hard for you? Get a real programmer.

Re: can't log in because it says i'm offline

Awesome_Wells
Casual Listener

Huib - that link re-directs to a Closed issue. You might want to update your post to this link:

 

https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idi-p/3259958

Re: can't log in because it says i'm offline

beckssziku
Casual Listener

Same here with android 7.0. On the previous android version it just worked fine, but now I can't log in, because it says I'm offline (I'm not, the internet works fine on my phone) 

I just used it in "Offline mode" the day before. 

If I clear the cache&data, it allows me to log in but I lose every downloaded playlists and have to download them again with wifi... This is ridiculous, please fix this!!

Re: can't log in because it says i'm offline

k8eberle
Newbie

Worked for me - thx. Still had to re-download 6GB of music though. Sigh

Re: can't log in because it says i'm offline

Tech1
Newbie

how do i fix this issue!!!! i am paying for this.

Re: can't log in because it says i'm offline

sciawy
Newbie

same problem...

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