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Answer:

 

Not sure of your ID or you need a reminder of which email you used? Need those so you can reset your password?

 

There are different steps that you can follow in order to find your ID. The same goes for finding the email address on your account. Please note that a public display name is not the same as your ID. Newer Spotify accounts will also have unique, automatically generated IDs, rather than personally chosen usernames. This is also true if you've created your account through Facebook.

 

Using the Spotify website or emails

If you are already logged in on your browser, the easiest way is to head to your Account Overview page. There you can find  both your username along with the email address that is associated with your Spotify account.

 

 

If your login session has ran out, another way is to check your email inbox for an email from Spotify. You receive emails from us on account creation, on payment or subscription changes or due to other important notifications. There should be information to which email address it was sent to at the bottom of the email body.

 

 

 

Using the mobile app

Open the app and click on the Settings button   in the upper right corner. There you can find different options that you can turn on and off as well as your associated email address.

      

 

You can use that to reset your password if you don't know it, so you can find out your unique user ID on your profile page, as described above.

 

But what if I can't access my account page or am not logged in?

No worries, the below methods can still work, even if you're not logged in anywhere on Spotify. You might need the help of another friend who can perform a search on Spotify though. 

 

Using profile links

With the help from a friend or a family member's account, you can search for your name in the app and you can get a link that includes your ID.

 

On Desktop

1. Find your profile via search and click on the three-dots menu in the top right corner.
2. Then you can click on Copy link to profile. 
3. When you paste the link, the part that comes after "user/" and before "?si=" is your ID. 

 

In our example the link looks like https://open.spotify.com/user/spotifycares?si=f64035f8cadf423b and the ID is "spotifycares", but take note that this can be just an auto generated ID.

For example, for profile: https://open.spotify.com/user/j7ss9vdqts9dji9qudk5y9q5x?si=2f0851eed94f4c7e, the ID is "j7ss9vdqts9dji9qudk5y9q5x ".

 

On Mobile

 

1. Same as on desktop, find your profile via the search function.
2. Click on the three dot menu in the right corner and choose Share.
3. When you copy and paste the link, the part that comes after "user/" and before "?si=" is your ID.

  

     

As with our example for desktop, the link will look like https://open.spotify.com/user/spotifycares?si=f64035f8cadf423b and the ID is "spotifycares".

If you have an auto-generated ID, the link will look  like: https://open.spotify.com/user/j7ss9vdqts9dji9qudk5y9q5x?si=2f0851eed94f4c7e, and the ID here is "j7ss9vdqts9dji9qudk5y9q5x ".

 

Using the cache files on a PC, Mac or Android device

This method can be handy if you're using one of the below devices and haven't deleted any temporary files yet.

 

Windows

1. Navigate to the folder C:\Users\Your PC username\App Data\Roaming.
   A quick way to do so is to type in %AppData% (Percentage symbols included) in the search bar of your start menu/taskbar and press Enter.
2. Look for a Spotify folder. If you find it, open it up. You should see a subfolder "Users" in there. In that folder will be all the usernames that you've logged in with on this device.
3. Sometimes, the folders could be located in C:\Users\Your PC username\App Data\Local. If that's the case, just, navigate one folder up from Roaming and switch to the Local folder. Then repeat step 2.

 Mac 

1. Open Finder on your Mac.
2. Click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn't visible.)
3. Open Application Support > Spotify > Users. Here you’ll see all the usernames you've logged in with on this device.

Android

1. Connect your phone to a computer with a USB cable. Alternatively, you can use a file manager on your phone.
2. Find and open the directory Android > data > com.spotify.music > files > spotifycache > users. Here you’ll see all the usernames you've logged in with on this device.

If you still can't find the username or the email address after giving these steps a go, you can reach out to our support team. The folks there will be happy to assist with further help. 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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Sign in with Apple has been made available to all the Spotify users worldwide.

What are the requirements to use Sign in with Apple?

• Latest version of Spotify.
• iOS 14 or later.
• An Apple ID that uses two-factor authentication (for instructions on how to turn that on, click here).
• To be signed in to iCloud with the Apple ID on the Apple device.

How can I create an account through Sign in with Apple? 

• Launch the app and tap “Continue with Apple” (see screenshot below). 
• Your Apple ID must be using two-factor authentication for this. You will receive a pop-up reminder from Apple if you need to turn the feature on.
• You will then be asked to confirm you want to continue and create a Spotify account with your Apple ID email address or anonymously, using Hide My Email.

How can I link my account to Sign in with Apple? 

• You’ll need to make sure that your Spotify account and Apple ID share the same email address and tap “Continue with Apple” when you launch the app. 
• You will then be asked to confirm you want to continue and create a Spotify account with your Apple ID email address. Make sure to select the option “Share My Email”.
• After that, you will receive a pop-up message which says “This email is already registered to an account” (see screenshot below).
• Tap “LOG IN” to access your account in this way and thus link your accounts.

I tried to Sign in with Apple but I accidentally created a new account.

• First, you’ll need to close the new account by following the steps here.
• You should be able to link your first account to Sign in with Apple by following the steps above.

How can I find the Apple-generated email address linked to my account? 

• Head over to your account overview page here to view the email address.

How do l log into the Windows Spotify application with Apple ID? 

• You can use your Apple ID email and choose a new password to log in on your Windows device.
• After, you’ll be able to access your account using the “Sign in with Apple” option on your Apple device (with the old password) as well as to access it on your Windows using the "classic" login button (with the new password).

I’m not getting Spotify emails relayed through Apple, what can I do?

• You can toggle email forwarding on/off via iOS settings > iCloud > Password and Security > Apple ID Logins > Spotify > "Forward to".
• Make sure to have the correct notification settings for Spotify here.

For more info about this, take a look at this article. 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

 

 

 

It's very easy to register for a Spotify account. Missing playlists or music from your account? Seeing charges for your Premium but when you log in, your account is on Free?

 

If you're having troubles like these, we'd recommend first taking a look for any additional accounts you may have with us. It's possible your missing playlists or subscription are in there 🙂

 

 

There are several ways you can use to locate a Spotify account:

 

1. Check your email addresses 

• Enter any email addresses you use into our password reset form. If there's an account associated with it, we’ll let you know in your email inbox. Tip: you can look for an email with the subject “Reset your password” and then follow the steps to recover your account.
• Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address. 

 

Once you've checked your email addresses and found any of the above, you can use that email address to log in.

 

If you aren't sure of your account's password, continue to reset the account’s password, then use that email address and the new password to log in.

 

2. Check Facebook

It's also possible to register for a Spotify account using your Facebook credentials. To check if you have a Spotify account connected to Facebook:

1. Log into Facebook and select Settings on the dropdown in the top-right.
2. Choose Apps and Websites.
3. If you see the Spotify icon, you have a Spotify account connected to Facebook. 

If you find Spotify listed in your apps, you can access that Spotify account by choosing LOG IN WITH FACEBOOK in the login page.

 

If you'd like to go on using Spotify without Facebook or have deactivated Facebook, we'd suggest taking a look at this Spotify Answer for more info.

 

3. Check for info on your device

If you’ve used the Spotify app on a Windows or Mac desktop or an Android mobile device, you can find your username with information stored on your device.

 

Click Spoiler to see the steps for your device:

Spoiler

Desktop

Mac

1. Open Finder on your Mac.
2. Click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn't visible.)
3. Open Application Support > Spotify > Users. 
4. All usernames you've logged into on this device will show under this folder.

Windows

1. In the lower-left corner of your PC home screen, click the Start icon > File Explorer > This PC.
2. Open C: > Users > Your computer's Username > App Data.
   Note: If you can't find App Data, open the Start menu and type in Run in the search box. Select Run and type in %appdata% and press enter.
3. Open Local > Spotify > Users.
4. All usernames you've logged into on this device will show under this folder. 

 

Android

1. Connect your phone to a computer with a USB cable.
2. In your computer files, find and open Android > data > com.spotify.music > files > spotifycache > users.
3. All usernames you've logged into on this device will show under this folder. 

Note: For some phones, it's not possible to browse folders with your Android phone without connecting to a computer, but there are apps available that enable you to do so.
Some newer Android devices  come with a Files app already installed. If you have this already, you can also follow step 2 straight from your phone. Following the path should look like this - your Spotify account's username is the part before -user :


 

 

Once you've located your account's username, you can follow the steps here to access it again.

 

Didn’t work?

If you're still having troubles locating any additional Spotify account, there's also this useful survey you can take that can help point you in the right direction.

 

 

 

Once you've locate your account(s), to avoid confusion, we'd suggest following the steps highlighted in this Spotify Answer to close any additional Spotify accounts you have. 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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Answer:

A lot of us have an account created via Facebook. It's fast, it's easy and it doesn't require a lot of steps because the required info to sign up for a Spotify account is being read from the Facebook profile used when signing up. The most important info being:

1. Your Facebook display name
2. Facebook profile picture
3. And your Facebook Friends

It's possible to sign up for an account with your Facebook profile, and at a later stage to opt out from sharing your Facebook information with us. This will result in some changes in your Spotify account, most notably the following:

1. Your display name will change into your alphanumeric username
2. Your profile picture won't be visible on your Spotify account
3. You won't be able to find Facebook friends on Spotify

Note that these changes don't necessarily happen instantly as the Facebook synchronization can take up to 48 hours.

Keep in mind that you can set up a new display name at any point using this guide. This is the name that your friends will see and which can be used to search for your profile.

You can't however log in to the app with your display name. You will have to enter either your username or your registered email address next time you log in.

If you add a new Spotify display name while your account is still connected to Facebook, it will replace your Facebook name.

If you'd like to see your name and profile picture in Spotify again, here's what you can do:

Login on our website and go to Privacy Settings. Check if you have opted out of Spotify processing your Facebook data. Be sure that you have not opted out if you want to have your name and profile picture visible in Spotify. It should look like this:

On Facebooks end it's also possible to prevent certain info from being shared with Spotify. So if you've opted back in but certain info, for example your list with Facebook friends is still missing, log in here and find Spotify in the list with apps. Click on 'View and edit' and you'll get the following screen:

In this screen you can further decide which information you'd like to share with Spotify.

Keep in mind that it can take up to 48 hours before changes take effect. You might need to log out and back in as well.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

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Answer:

If you've created a new account and want to transfer your music and followers, here's how.

Playlists and saved music

1. Make sure all your playlists in your old account are set to Public and have been added to your profile with these steps. You can also make a playlist called Your Music and copy all your saved songs there (for Windows, press Ctrl + a and for Mac, press Cmnd + a) while in the 'Songs' section and drag them to the new playlist).
2. Once you've confirmed all your playlists are public, log out of your old account.
3. For the next steps, we'd recommend using a desktop device: Log in to your new account and search for your old account's profile. You can do so by typing spotify:user:username in the search bar (you need to replace username with your old account's username), or searching for the Facebook name if the account is connected to Facebook.
   If you're having difficulties finding it, you can get your profile link while logged in on the old account. Right click your name while on your profile page > Copy Link to profile. You can paste this in the search bar while on the new account and press Enter to load your old profile.
4. Once you've located your old account's profile page, head to the tab Public Playlists. All your playlists should be displayed there.
5. Click on a playlist.
6. Once you've opened that playlist, select all the songs contained in it.
7. Right-click the selected songs and click Add to Playlist > New Playlist.  This step will create a new playlist to your new account containing the same songs. You can name the playlist the same name it had on the old account if you wish, or give it a different one.
8. Repeat for all your playlists.

Followers

Now when you're logged in on the new account:

1. Find the old account again (check out step 3 above). 
2. Tap the 'Followers' tab and then hit 'Follow' on all the artists and friends you wish to follow with the new account.

Keep in mind that your followers need to follow you back on the new account to see your activity.

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Answer:

To sign up for the Student discount, you must be a student attending an accredited college or university and be approved by SheerID. To sign up, just head over here.

Once you have received confirmation from SheerID via email that you're eligible, and once your payment details have been updated, your Premium Student subscription will be activated.

If you were already on Premium, the discounted student rate will automatically begin on your next billing date. You can check the status of your subscription at any time. 

If you notice that you've been charged at the regular rate on your next billing date and you're sure you've activated the student discount, make sure to reach out to our Customer Support team here. They will take a look backstage and see what's happening on your account.

Note: You can’t pay for Premium Student by mobile billing or with another company (e.g. your phone or internet provider). If you already pay this way, you first need to cancel. Check out this Support Article to see how.

There's more info on the student discount in this article.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

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