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FAQs / account help

Find answers related to your Spotify account. See frequently asked questions and solutions for resetting your password, changing your email, verifying your account or updating your country settings.

Answer:

 

Yes, you can.

 

Whether you're having troubles logging in via Facebook or you would now prefer setting up a Spotify password for your account, all you need to do is follow the quick process below.

 

Create a Spotify password and log in with your email address

  1. Go to our password reset form.
  2. Enter your Spotify email address (visible in your Account overview).
  3. Check your inbox for an email from Spotify to reset your password.

 

You can then enter your Spotify email address and the new password. This way, you won't need to use the Facebook button to log in

 

For all the other info and more help regarding logging in with Facebook, take a look at this Support Site article!

 


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

Not sure of your ID or you need a reminder of which email you used? Need those so you can reset your password?

 

There are different steps that you can follow in order to find your ID. The same goes for finding the email address on your account. Please note that a public display name is not the same as your ID. Newer Spotify accounts will also have unique, automatically generated IDs, rather than personally chosen usernames. This is also true if you've created your account through Facebook.

 

Using the Spotify website or emails

If you are already logged in on your browser, the easiest way is to head to your Account Overview page. There you can find  both your username along with the email address that is associated with your Spotify account.

 

Account overview.PNG

 

If your login session has ran out, another way is to check your email inbox for an email from Spotify. You receive emails from us on account creation, on payment or subscription changes or due to other important notifications. There should be information to which email address it was sent to at the bottom of the email body.

 

email.jpg

 

 

Using the mobile app

Open the app and click on the Settings button settings.jpg  in the upper right corner. There you can find different options that you can turn on and off as well as your associated email address.

    Screenshot_20210519_174157_com.spotify.music.jpg  Screenshot_20210519_174540.jpg

 

You can use that to reset your password if you don't know it, so you can find out your unique user ID on your profile page, as described above.

 

But what if I can't access my account page or am not logged in?

No worries, the below methods can still work, even if you're not logged in anywhere on Spotify. You might need the help of another friend who can perform a search on Spotify though. 

 

Using profile links

With the help from a friend or a family member's account, you can search for your name in the app and you can get a link that includes your ID.

 

On Desktop

  1. Find your profile via search and click on the three-dots menu in the top right corner.
  2. Then you can click on Copy link to profile
  3. When you paste the link, the part that comes after "user/" and before "?si=" is your ID. 

Link to Profile.PNG

 

In our example the link looks like https://open.spotify.com/user/spotifycares?si=f64035f8cadf423b and the ID is "spotifycares", but take note that this can be just an auto generated ID.

For example, for profile: https://open.spotify.com/user/j7ss9vdqts9dji9qudk5y9q5x?si=2f0851eed94f4c7e, the ID is "j7ss9vdqts9dji9qudk5y9q5x ".

 

On Mobile

 

  1. Same as on desktop, find your profile via the search function.
  2. Click on the three dot menu in the right corner and choose Share.
  3. When you copy and paste the link, the part that comes after "user/" and before "?si=" is your ID.

Screenshot_20210520-173300.png  Screenshot_20210519_174257_com.spotify.music.jpg

     

As with our example for desktop, the link will look like https://open.spotify.com/user/spotifycares?si=f64035f8cadf423b and the ID is "spotifycares".

If you have an auto-generated ID, the link will look  like: https://open.spotify.com/user/j7ss9vdqts9dji9qudk5y9q5x?si=2f0851eed94f4c7e, and the ID here is "j7ss9vdqts9dji9qudk5y9q5x ".

 

Using the cache files on a PC, Mac or Android device

This method can be handy if you're using one of the below devices and haven't deleted any temporary files yet.

 

Windows

  1. Navigate to the folder C:\Users\Your PC username\App Data\Roaming.
    A quick way to do so is to type in %AppData% (Percentage symbols included) in the search bar of your start menu/taskbar and press Enter.
  2. Look for a Spotify folder. If you find it, open it up. You should see a subfolder "Users" in there. In that folder will be all the usernames that you've logged in with on this device.
  3. Sometimes, the folders could be located in C:\Users\Your PC username\App Data\Local. If that's the case, just, navigate one folder up from Roaming and switch to the Local folder. Then repeat step 2.

 Mac 

  1. Open Finder on your Mac.
  2. Click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn't visible.)
  3. Open Application Support > Spotify > Users. Here you’ll see all the usernames you've logged in with on this device.

Android

  1. Connect your phone to a computer with a USB cable. Alternatively, you can use a file manager on your phone.
  2. Find and open the directory Android > data > com.spotify.music > files > spotifycache > users. Here you’ll see all the usernames you've logged in with on this device.

If you still can't find the username or the email address after giving these steps a go, you can reach out to our support team. The folks there will be happy to assist with further help. 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

 

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EN:

We'd like to share some useful info and provide some help regarding the verification emails you've received.

 

In essence, you will be prompted to send an email to yourself so that you can open it and successfully conclude the verification to continue using your Spotify app.

 

The process looks like this:

  • You will see in-app prompts with a button and a link which you can click on to send yourself the verification email.
  • The email address which the verification email will be sent to will be displayed in the prompt. There is also an option to edit the email address if needed.

 

Here's what you can do if you encounter any issues:

 

I use an old email and can't access my email address.

  • If you know your Spotify password you can still update your email from your account page, even if you get blocked as part of the process. After updating it, you'll automatically receive a new verification email to the new address. Click on the link there and you're good!

 

My registered Spotify email is no longer valid. What should I do now?

  • You can edit the email address the verification is sent to from the prompts you receive. Just click the Edit email address button. Once a new email has been saved, the verification email will be sent.
    EMV1.png

     EMV2.png


 

 

 

 

 

 

 

I got blocked. I want to update my email address and verify the new one. Can I do it on a PC/Mac?

  • Yes, you can still update your email address from any browser by going to your account overview page and clicking Edit Profile. This will re-send a verification email, so you can verify.

 

I never received the verification email. What is going on?

  • This could be due to a couple of reasons:

    1) Emails from Spotify are blocked by your email provider. We suggest switching your email like described above to an alternative one, from another provider. 

     

    2) You have a filter set up that is automatically hiding the email. Try adjusting these filters. If you have a Gmail account, this can be done as follows:

    1. Open Gmail (best on a PC/Mac).
    2. At the top right, click Settings (the gear icon) > See all settings > Click Filters and Blocked Addresses > Check if Spotify is listed.

     

Hope you'll find this useful and it answers your questions regarding email verification.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

Yes - as of September 2021 it's now possible to update your email address in your Spotify account, even if it was created via Facebook. To do this, follow these steps:
  1. Log in to your account page.
  2. Click EDIT PROFILE.
  3. Under Email, enter your new email address.
  4. Confirm your password.
  5. Click SAVE PROFILE.
 
Note that users are unable to edit other profile details on Facebook-created accounts, which were initially imported from Facebook. This includes updating this info on Facebook itself. But not to worry, our Customer Support team will be able to help updating the following items:
  • Email address
  • Postal code
  • Gender
  • Date of birth
  • Mobile phone number
  • Mobile phone brand
  • Mobile service provider
You can reach out to them here.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Sign in with Apple has been made available to all the Spotify users worldwide.

 

 

What are the requirements to use Sign in with Apple?

 

  • Latest version of Spotify.
  • iOS 14 or later.
  • An Apple ID that uses two-factor authentication (for instructions on how to turn that on, click here).
  • To be signed in to iCloud with the Apple ID on the Apple device.

 

How can I create an account through Sign in with Apple? 

 

  • Launch the app and tap “Continue with Apple” (see screenshot below). 
  • Your Apple ID must be using two-factor authentication for this. You will receive a pop-up reminder from Apple if you need to turn the feature on.
  • You will then be asked to confirm you want to continue and create a Spotify account with your Apple ID email address or anonymously, using Hide My Email.

Mario_0-1585062213929.png

 

 

How can I link my account to Sign in with Apple? 

 

  • You’ll need to make sure that your Spotify account and Apple ID share the same email address and tap “Continue with Apple” when you launch the app. 
  • You will then be asked to confirm you want to continue and create a Spotify account with your Apple ID email address. Make sure to select the option “Share My Email”.
  • After that, you will receive a pop-up message which says “This email is already registered to an account” (see screenshot below).
  • Tap “LOG IN” to access your account in this way and thus link your accounts.

Mario_2-1585062213668.png

 

 

I tried to Sign in with Apple but I accidentally created a new account.

 

  • First, you’ll need to close the new account by following the steps here.
  • You should be able to link your first account to Sign in with Apple by following the steps above.

 

How can I find the Apple-generated email address linked to my account? 

 

  • Head over to your account overview page here to view the email address.

 

How do l log into the Windows Spotify application with Apple ID? 

 

  • You can use your Apple ID email and choose a new password to log in on your Windows device.
  • After, you’ll be able to access your account using the “Sign in with Apple” option on your Apple device (with the old password) as well as to access it on your Windows using the "classic" login button (with the new password).

 

I’m not getting Spotify emails relayed through Apple, what can I do?

 

  • You can toggle email forwarding on/off via iOS settings > iCloud > Password and Security > Apple ID Logins > Spotify > "Forward to".
  • Make sure to have the correct notification settings for Spotify here.

 

For more info about this, take a look at this article. 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

To change your email address:

  1. Log in to your account page.
  2. Click EDIT PROFILE.
  3. Under Email, enter your new email address.
  4. Confirm your password.
  5. Click SAVE PROFILE.


And you're done! A confirmation email will be sent to both the old and new email address detailing the changes.

 

It won't let me enter a new address?

This means that your Spotify account was probably created through Facebook. It’s not possible for you to change the email address on accounts created this way, but you can reach out to our Customer Support teams and they'll lend a hand! 

 

Another account is using my email address:

If it’s possible you’ve already used your email address on another account, try using our password reset form to get access to that account.

If you believe someone else is using your email address, follow these steps to get in touch with us.

 

My email is no longer active. How can I reset my password?

If this is the case, we'd recommend checking out the information here.

 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer
 

Sometimes, when trying to update settings (country, birth date etc.) on your Spotify account page, you might get an error message saying "Email is taken." even if you didn't try to update your email address.

 

If you did try to update your email but you're getting that message, I'd recommend you try following the "Another account is using my email address" section of this support article.

 

However, sometimes you might get this message even if you didn't try to update your email address. This issue happens because a few years ago it was possible to create more than one account with the same email address, so if you have two accounts with the same email address, you won't be able to change it back because there would still be an account with that email address.

 

To solve this issue, you can change the email address to a different one. However, if you'd like to change the email address back to the desired one, I'd recommend you try to do a password reset with the "taken" email address that you don't use and close any account that might pop up. That should enable you to change the email address back to the desired one. It's important to check the account you're closing is not the one you currently use.

 

This should help clear things up! However, if you have more questions, don't hesitate to ask other users in the help boards.

Answer:

 

 

 

It's very easy to register for a Spotify account. Missing playlists or music from your account? Seeing charges for your Premium but when you log in, your account is on Free?

 

If you're having troubles like these, we'd recommend first taking a look for any additional accounts you may have with us. It's possible your missing playlists or subscription are in there 🙂

 

 

There are several ways you can use to locate a Spotify account:

 

1. Check your email addresses 

  • Enter any email addresses you use into our password reset form. If there's an account associated with it, we’ll let you know in your email inbox. Tip: you can look for an email with the subject “Reset your password” and then follow the steps to recover your account.
  • Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address. 

 

Once you've checked your email addresses and found any of the above, you can use that email address to log in.

 

If you aren't sure of your account's password, continue to reset the account’s password, then use that email address and the new password to log in.

 

2. Check Facebook

It's also possible to register for a Spotify account using your Facebook credentials. To check if you have a Spotify account connected to Facebook:

  1. Log into Facebook and select Settings on the dropdown in the top-right.
  2. Choose Apps and Websites.
  3. If you see the Spotify icon, you have a Spotify account connected to Facebook. 

If you find Spotify listed in your apps, you can access that Spotify account by choosing LOG IN WITH FACEBOOK in the login page.

 

If you'd like to go on using Spotify without Facebook or have deactivated Facebook, we'd suggest taking a look at this Spotify Answer for more info.

 

3. Check for info on your device

If you’ve used the Spotify app on a Windows or Mac desktop or an Android mobile device, you can find your username with information stored on your device.

 

Click Spoiler to see the steps for your device:

Spoiler

Desktop

Mac

  1. Open Finder on your Mac.
  2. Click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn't visible.)
  3. Open Application Support > Spotify > Users
  4. All usernames you've logged into on this device will show under this folder.

Windows

  1. In the lower-left corner of your PC home screen, click the Start icon > File Explorer > This PC.
  2. Open C: > Users > Your computer's Username > App Data.
    Note: If you can't find App Data, open the Start menu and type in Run in the search box. Select Run and type in %appdata% and press enter.
  3. Open Local > Spotify > Users.
  4. All usernames you've logged into on this device will show under this folder. 
Katerina_0-1617346261398.gif

 

Android

  1. Connect your phone to a computer with a USB cable.
  2. In your computer files, find and open Android > data > com.spotify.music > files > spotifycache > users.
  3. All usernames you've logged into on this device will show under this folder. 
Note: For some phones, it's not possible to browse folders with your Android phone without connecting to a computer, but there are apps available that enable you to do so.
Some newer Android devices  come with a Files app already installed. If you have this already, you can also follow step 2 straight from your phone. Following the path should look like this - your Spotify account's username is the part before -user :
Screenshot_20210402_095439.jpg

 

 

Once you've located your account's username, you can follow the steps here to access it again.

 

Didn’t work?

If you're still having troubles locating any additional Spotify account, there's also this useful survey you can take that can help point you in the right direction.

 

 

 

Once you've locate your account(s), to avoid confusion, we'd suggest following the steps highlighted in this Spotify Answer to close any additional Spotify accounts you have. 

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

A lot of us have an account created via Facebook. It's fast, it's easy and it doesn't require a lot of steps because the required info to sign up for a Spotify account is being read from the Facebook profile used when signing up. The most important info being:

 

  1. Your Facebook display name
  2. Facebook profile picture
  3. And your Facebook Friends

It's possible to sign up for an account with your Facebook profile, and at a later stage to opt out from sharing your Facebook information with us. This will result in some changes in your Spotify account, most notably the following:

 

  1. Your display name will change into your alphanumeric username
  2. Your profile picture won't be visible on your Spotify account
  3. You won't be able to find Facebook friends on Spotify

Note that these changes don't necessarily happen instantly as the Facebook synchronization can take up to 48 hours.

 

Keep in mind that you can set up a new display name at any point using this guide. This is the name that your friends will see and which can be used to search for your profile.

 

You can't however log in to the app with your display name. You will have to enter either your username or your registered email address next time you log in.

 

If you add a new Spotify display name while your account is still connected to Facebook, it will replace your Facebook name.

 

If you'd like to see your name and profile picture in Spotify again, here's what you can do:

 

Login on our website and go to Privacy Settings. Check if you have opted out of Spotify processing your Facebook data. Be sure that you have not opted out if you want to have your name and profile picture visible in Spotify. It should look like this:

Facebook data share.png

On Facebooks end it's also possible to prevent certain info from being shared with Spotify. So if you've opted back in but certain info, for example your list with Facebook friends is still missing, log in here and find Spotify in the list with apps. Click on 'View and edit' and you'll get the following screen:

 

Facebook data share 2.png

 

In this screen you can further decide which information you'd like to share with Spotify.

 

Keep in mind that it can take up to 48 hours before changes take effect. You might need to log out and back in as well.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community. 

Answer:

 

 

Maybe you have a duplicate account, maybe you just need a break from Spotify or you want to start fresh with a new account? No hard feelings! 

 

In case you just want to stop paying, you can cancel your Premium plan and use Spotify free instead.

 

If you don't have Premium you can close your account permanently yourself. Just log in here and continue through the steps.

 

Keep the following things in mind: 

  • Your username can’t be used with Spotify again.
  • You won't have access to your playlists, followers, and everything saved in Your Library.
  • You’ll lose access to any purchased audiobooks if you close your account and delete your data.
  • If you have the student discount, you won’t be able to apply it to another account until 12-months have elapsed since you signed up for it.

If you do decide to close your account, you have up until 7 days to change your mind. After that period, you won't be able to reactivate your account anymore. After 14 to 30 days your account will become fully anonymized and it won't be visible on the app anymore.

 

Let's say you want any music transferred before deleting your account, in that case you can check out this Spotify Answer on how to do so 🙂

 

 

Didn't help? Search for more FAQs, or create a new thread and ask the Community.

Answer:

 

 

Can't remember your Spotify password and you don't have access to the email address registered to your account anymore? No worries, there is still a way to log in to your account again!

 

Since you don't have access to the email anymore, the best way to get this fixed is by contacting our customer services team directly through this link:

  • Choose Unknown as your username if you can't locate it.
  • Enter the email address you'd like us to contact you on, you can add your old one in the description so we know which account you need help with.

When you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of our customer services agents will get back to you as soon as possible. Please note that it can take up to 48 hours to get a reply.

 

Note that if you still have access to your account, you can edit your email in your account overview.

 

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

If you've created a new account and want to transfer your music and followers, here's how.

 

Playlists and saved music

 

  1. Make sure all your playlists in your old account are set to Public and have been added to your profile with these steps. You can also make a playlist called Your Music and copy all your saved songs there (for Windows, press Ctrl + a and for Mac, press Cmnd + a) while in the 'Songs' section and drag them to the new playlist).
  2. Once you've confirmed all your playlists are public, log out of your old account.
  3. For the next steps, we'd recommend using a desktop device: Log in to your new account and search for your old account's profile. You can do so by typing spotify:user:username in the search bar (you need to replace username with your old account's username), or searching for the Facebook name if the account is connected to Facebook.
    If you're having difficulties finding it, you can get your profile link while logged in on the old account. Right click your name while on your profile page > Copy Link to profile. You can paste this in the search bar while on the new account and press Enter to load your old profile.
  4. Once you've located your old account's profile page, head to the tab Public Playlists. All your playlists should be displayed there.
  5. Click on a playlist.
  6. Once you've opened that playlist, select all the songs contained in it.
  7. Right-click the selected songs and click Add to Playlist > New Playlist.  This step will create a new playlist to your new account containing the same songs. You can name the playlist the same name it had on the old account if you wish, or give it a different one.
  8. Repeat for all your playlists.

 

Followers

 

Now when you're logged in on the new account:

  1. Find the old account again (check out step 3 above). 
  2. Tap the 'Followers' tab and then hit 'Follow' on all the artists and friends you wish to follow with the new account.

Keep in mind that your followers need to follow you back on the new account to see your activity.

  

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

If you're seeing playlists or saved tracks on one device but not on another, first make sure you're logged in on the same account on both devices.

 

If you are, try logging out and back in on the device that hasn't synced to shake things up. Make sure your apps are not in Offline Mode.

 

If that doesn't do the trick, contact our support team so they can remove all the associated devices with the account and afterwards try a reinstall of the app on that device by following the steps here.

 

This Spotify Answer was submitted by @Nico.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

All members of a Premium for Family or Duo plan must reside at the same physical address. Unfortunately, if you are currently travelling abroad and want to start one of those plans and invite members, it won't be possible.

 

However, you can start your own plan as soon as you return home and send out invites for your friends and family to join.

 

Alternatively, you can join someone else’s plan as soon as you return home. 

  

 

This Spotify Answer was submitted by @Bittencourt.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

If you have disconnected your Facebook profile from your Spotify account, worry not, it's possible to reconnect it by following the steps here.

 

If that doesn't do the trick, or if you're seeing your username as random numbers and letters instead of your Facebook name, make sure to:

 

  1. Opt in sharing your data with Facebook. You can check this on your account page here.
  2. Spotify is allowed to have access on your personal data on Facebook, here.

 

This Spotify Answer was submitted by @Jose_M.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

 

If you're trying to log in to your own account through Facebook but seem to be logging in to a family member's by mistake, no worries!

 

This can happen as Spotify can be automatically logged in to a Facebook-linked account on the default browser of the device. 

 

In that case, make sure to try these steps: 

  1. Go here: https://www.facebook.com/settings?tab=security&section=sessions&view

  2. Make sure to log off of every session you'll see on that page. This will log you off from every device, including smartphones etc.

  3. Open a new tab on your browser (if you're trying to access the Web Player) and try logging in again with your own account's credentials.

  4. If you're using the desktop app, make sure to log out of the account you're currently logged in as (if that didn't happen already), and log once more using in with your login details.

Alternatively, you can make sure to clear the browser's cache and sign out from Facebook, then try signing in with your own login details again.

 

 

This Spotify Answer was submitted by @papayawhip and @Loxer.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.

Answer:

 

A possible error message could be "Your student credentials are already associated with another Spotify account".

 

If you get an error message like the above telling you that your Student Discount is already in use, it's possible that you either:
- Already have the Student Discount applied on your account
or
- Have signed up for the Student Discount on another account.

If it's on another account, this could be a second account that you've created, such as one created through your Facebook profile. It's also possible that it's a friend/family member's account you've accidentally applied the discount on. 

 

Just to be sure that's not the case:

  • Try applying for the Student Discount by opening this link in an incognito window. 
  • Check your account page to see if you already have the Student Discount.

If you can't see that you have the Student Discount, check out this help article to look for other accounts. 

 

If you find another account that belongs to you and has the Student Discount applied, you'll need to wait until 12 months have elapsed (since you first signed up for the Student Discount), in order to apply it on another account.

You're entitled to one account with the Student Discount on at a time, and that discou
nt will last for 12 months even if you cancel the subscription or close the account.

 

Don't worry, you can use up the remaining discounted Premium time on your other account if this happens. You may be able to transfer your playlists to that account too. Once the discounted Premium time has elapsed, you can either renew it on the same account, or sign up for the discount on your other account if you'd prefer. In the latter case, make sure to cancel the current subscription first. 

 

One other option that you have, in case the discount is on the wrong account, is to reach out to our Support who might be able to transfer it to your desired account.

 

We use SheerID to verify your Student status. If you can't find any other accounts, we'd recommend talking to the folks there, or checking out SheerID’s FAQ.

 

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Answer:

 

To sign up for the Student discount, you must be a student attending an accredited college or university and be approved by SheerID. To sign up, just head over here.

 

Once you have received confirmation from SheerID via email that you're eligible, and once your payment details have been updated, your Premium Student subscription will be activated.

 

If you were already on Premium, the discounted student rate will automatically begin on your next billing date. You can check the status of your subscription at any time. 

 

If you notice that you've been charged at the regular rate on your next billing date and you're sure you've activated the student discount, make sure to reach out to our Customer Support team here. They will take a look backstage and see what's happening on your account.

 

Note: You can’t pay for Premium Student by mobile billing or with another company (e.g. your phone or internet provider). If you already pay this way, you first need to cancel. Check out this Support Article to see how.

 

There's more info on the student discount in this article.

 

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Answer:

 

If you receive a message in the app that you can't use Spotify because you've been abroad for 14 days, you'll need to subscribe. Using Spotify abroad for more than 14 days is a Premium-only feature. 

 

Alternatively, you can follow these steps to change the country location on your profile:

 

  1. Go to your profile editing page here.
  2. Change your Country to the country you are currently in.
  3. Scroll down and press Save Profile.

 

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Answer:

 

If you'd like to disconnect your Spotify account from Facebook, make sure to follow these steps:

  1. Open the Spotify desktop app.
  2. In the top-right corner, click the arrow button next to your name, then Settings.
  3. Under Social, click DISCONNECT FROM FACEBOOK.

Note: It’s not possible to complete these steps on mobile. If you want to reconnect to Facebook in future, you can connect it from the same place in your Settings.

 

Don’t see this option?

If you don't see this option it's either because your Facebook isn't connected to that account, but more likely that you created your Spotify account with Facebook at the beginning. If that's the case you have 3 options: 

 

1. Deactivate your Facebook but continue to log into Spotify with the email and password you used for Facebook 
2. Create a new Spotify account 
3. Reactivate your Facebook
 
Steps for option 1: 
Please note your displayed Spotify username will be a string of numbers instead of your display name. 
  • Deactivate your Facebook
  • Reset your password by entering the email address that was registered on your Facebook account
  • Open the Spotify app
  • Enter the email address and the new password (you cannot select the Log in with Facebook option any longer). 
  • You can continue to use the app as normal without a Facebook account. 
 
Steps for option 2: 
As your listening history will be lost we do not recommend this option. Your Spotify Discover Weekly, Release Radar etc will start from scratch. 
 
  • If your current account is on a Premium subscription, cancel it (you can resubscribe on your new account).
    Note: If you have the student discount, you won’t be able to apply it to your new account until the 12 months have elapsed since you signed up for it.
  • Go to your account page and click SIGN OUT EVERYWHERE at the bottom.
  • Create your new account.
    Note: It’s not possible to have two accounts with same email address. If you’d like to keep the email address associated with your old account, you first need to close the old account.
  • Any saved music and playlists will still be on your old account, but you can save / create them again on your new account with these steps.

 

Option 3:

If you reactivate the Facebook account you used to sign up with Spotify you can also continue to use the app as normal. 

 

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