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Please see below the most popular frequently asked questions.
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Find answers related to your Spotify account. See frequently asked questions and solutions for resetting your password, changing your email, verifying your account or updating your country settings.
Sign in with Apple has been made available to all the Spotify users worldwide.
What are the requirements to use Sign in with Apple?
How can I create an account through Sign in with Apple?
How can I link my account to Sign in with Apple?
I tried to Sign in with Apple but I accidentally created a new account.
How can I find the Apple-generated email address linked to my account?
How do l log into the Windows Spotify application with Apple ID?
I’m not getting Spotify emails relayed through Apple, what can I do?
For more info about this, take a look at this article.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.
Answer:
A lot of us have an account created via Facebook. It's fast, it's easy and it doesn't require a lot of steps because the required info to sign up for a Spotify account is being read from the Facebook profile used when signing up. The most important info being:
It's possible to sign up for an account with your Facebook profile, and at a later stage to opt out from sharing your Facebook information with us. This will result in some changes in your Spotify account, most notably the following:
Note that these changes don't necessarily happen instantly as the Facebook synchronization can take up to 48 hours.
Keep in mind that you can set up a new display name at any point using this guide. This is the name that your friends will see and which can be used to search for your profile.
You can't however log in to the app with your display name. You will have to enter either your username or your registered email address next time you log in.
If you add a new Spotify display name while your account is still connected to Facebook, it will replace your Facebook name.
If you'd like to see your name and profile picture in Spotify again, here's what you can do:
Login on our website and go to Privacy Settings. Check if you have opted out of Spotify processing your Facebook data. Be sure that you have not opted out if you want to have your name and profile picture visible in Spotify. It should look like this:
On Facebooks end it's also possible to prevent certain info from being shared with Spotify. So if you've opted back in but certain info, for example your list with Facebook friends is still missing, log in here and find Spotify in the list with apps. Click on 'View and edit' and you'll get the following screen:
In this screen you can further decide which information you'd like to share with Spotify.
Keep in mind that it can take up to 48 hours before changes take effect. You might need to log out and back in as well.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.
If you've created a new account and want to transfer your music and followers, here's how.
Playlists and saved music
Now when you're logged in on the new account:
Keep in mind that your followers need to follow you back on the new account to see your activity.
Answer:
To sign up for the Student discount, you must be a student attending an accredited college or university and be approved by SheerID. To sign up, just head over here.
Once you have received confirmation from SheerID via email that you're eligible, and once your payment details have been updated, your Premium Student subscription will be activated.
If you were already on Premium, the discounted student rate will automatically begin on your next billing date. You can check the status of your subscription at any time.
If you notice that you've been charged at the regular rate on your next billing date and you're sure you've activated the student discount, make sure to reach out to our Customer Support team here. They will take a look backstage and see what's happening on your account.
Note: You can’t pay for Premium Student by mobile billing or with another company (e.g. your phone or internet provider). If you already pay this way, you first need to cancel. Check out this Support Article to see how.
There's more info on the student discount in this article.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.