Announcements

Spotify Community

  • Get Premium
  • Log In
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
You are here
  • Home
  • HelpFlow-Account
  • Community Blog

  • FAQs

  • Help

    • Announcements
    • Ongoing Issues
    • Accounts
    • Subscriptions
    • Premium Family
    • Premium Student
    • Your Library
    • iOS (iPhone, iPad)
    • Android
    • Desktop (Windows)
    • Desktop (Mac)
    • Desktop (Linux)
    • Content Questions
    • Car Thing
    • Other (Podcasts, Partners, etc. )
    • Spotify for Developers
    • Archived content
    • Archived KB Articles
  • Chat

    • Music Exchange
    • Music Discussion
    • Discovery & Promo
    • Social & Random
    • App & Features
    • Podcast Discussion
  • Spotify Stars

  • Ideas

    • Implemented Ideas
    • Live Ideas
    • Idea Submissions
    • Closed Ideas
Hi there, Based on the question you've asked us it sounds like you may have created two Spotify accounts. If you could choose the scenario that best describes your situation we'll then ask a couple follow-up questions. From your responses we can then help determine the best course of action to take, and reunite you with your tunes as soon as possible! Let's go!
Do you see your playlists? YesNo
Do you have a Spotify subscription? YesNo
Do you see an upgrade button? YesNo
Do you see your Facebook photo (top right on desktop / Profile on mobile)? YesNo
Do you see your Facebook photo? YesNo
Did you create a Spotify username when you first signed up? YesNo, I signed up through FacebookI don't know
Try signing in with your Facebook details.

Did that work?
YesNo
Please contact us directly by using the Contact Form.
That's great news! Enjoy your listening experience.
Please sign out and then back in using your Spotify username (NOT your email) and password.
Log In
Spotify
Company
About
Jobs
For the Record
Communities
For Artists
Developers
Advertising
Investors
Vendors
Useful links
Support
Web Player
Free Mobile App
  • Legal
  • Privacy Center
  • Privacy Policy
  • About Ads
© 2023 Spotify AB