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Need help? Check out Spotify Answers for solutions to a wide range of topics.
Hi there,Based on the question you've asked us it sounds like you may have created two Spotify accounts. If you could choose the scenario that best describes your situation we'll then ask a couple follow-up questions.From your responses we can then help determine the best course of action to take, and reunite you with your tunes as soon as possible!Let's go!
Do you see your playlists?YesNo
Do you have a Spotify subscription?YesNo
Do you see an upgrade button?YesNo
Do you see your Facebook photo (top right on desktop / Profile on mobile)?YesNo
Do you see your Facebook photo?YesNo
Did you create a Spotify username when you first signed up?YesNo, I signed up through FacebookI don't know
Try signing in with your Facebook details.
Did that work?YesNo
Please contact us directly by using the Contact Form.
That's great news! Enjoy your listening experience.
Please sign out and then back in using your Spotify username (NOT your email) and password.