canceled premium subscription but still charged

[pc71]

Hi I had canceled my premium subscription back in early january and was still charged this month. I had gotten the cancelation email too and when I went back today to see what was going on I noticed I was still subscribed, not sure what happened. 

[Bittencourt]

Hi @pc71, welcome to the Spotify community!

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails--that will mean your extra account is registered with that email. 

If you don't have another email address, note how you log into the Spotify app usually. 

• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address. 

Please double check it and let me know, ok?