charged twice for family membership

[Maxim]

Hey @user-removed,

I'm sure we can help figure out what's happened here.

First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away.

[user-removed]

they did come out the same say, bUT one is for 15..89 and I expected that one for our family membership.   The other charge is for 10..59.   I think that's a single membership.   if you could just kindly delete or remove that single membership charge, i tthink our problem will be solved. ...Hanks a bunch.   Rebecca

[Maxim]

Please take a look at this support article: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/

Thanks!