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currently using Spotify Free but are paying for Premium

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currently using Spotify Free but are paying for Premium

Avatar of gullfisk
Newbie
2012-06-09 02:06 PM

I have been paying for Premium for a long time and suddenly my account has changed to Spoty free all by it selves. I still want it to be premium. What do I do?

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Avatar of Sam
Spotify
Spotify
2012-06-10 12:50 PM
Hi,

Welcome to the Community. It looks like your most recent payment has failed. Unfortunately, we can't see why, but you'll need to resubscribe if you'd like to get your Premium going again. Just head here to do so: www.spotify.com/account/subscription/
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Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

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Avatar of Sam
Spotify
Spotify
2012-06-10 12:50 PM
Hi,

Welcome to the Community. It looks like your most recent payment has failed. Unfortunately, we can't see why, but you'll need to resubscribe if you'd like to get your Premium going again. Just head here to do so: www.spotify.com/account/subscription/
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
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