log in problems

[emmsblom]

My Spotify account seems to be blocked since three days. I mailed Spotify several times but I have still no answer. When I try to login, there is an error type 3, but it is not possible to reset my password. There was a problem with the payment several days ago but I don't know if that is the reason of this. I think it is weird that my account is blocked without any anouncement. Does someone have any experience with this?

[Maxim]

Hey @emmsblom,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.