login problems

[dugman]

i am a premium member, i can login on my computer, but with the same password and username, on my phones it tells me that either my username or password is incorrect.

what am i doing wrong?

[user-removed]

Hey @dugman! 

Thanks for reaching out to the Spotify Community. We'd like to help. 

Make sure to log in with your username and password, instead of your email address. 

If that doesn't work, please get in touch with Spotify Support so they can look into this. You can contact them via Twitter, Facebook or, email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any other questions 🙂

Sophia,