my other account was hacked!

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my other account was hacked!

Casual Listener

i got an email stating that i did change my prem accounts email even tho i did'nt
i can access the account now !
i've send and email to account-details-changed@spotify.com
idk what to do or who to reach.

please help !

emad

3 Replies
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Re: my other account was hacked!

Rock Star 24
Rock Star 24

Hey @emad_shx

 

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 24
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Re: my other account was hacked!

Casual Listener

I've recovered the account successfully via Spotify chat cosutmer service, also they responded to my tweet and offered help there...

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Re: my other account was hacked!

Spotify
Spotify

Hey @emad_shx,

 

Thanks for letting us know that you've resolved this with the support team via Twitter and Chat!

 

For any similar issues, we'd always recommend reaching out to the teams there, who can help you resolve the matter efficiently. Feel free to reach out via the Community any time, too.

 

And thanks to @osornios for the useful post initially 🙂

 

We'll be right here if you need anything else.

 

Jack

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