no premium in spite of payment

[k1xaftermath]

hey

on my bank account i can see, spotify received a payment for 9,99 € on the 16.6. juni

but still my account info sais, im free?

could u check it please

[Joe · Accepted solution]

Hi. Please check the steps in this post and shout if you still have problems, thanks.

[Angel_Mass · Accepted solution]

You might have a duplicated account case. It's better for you to contact spotify directly using this contact form.

[k1xaftermath]

thx for the help, i contacted spotify directly.