Hi,
If this is on a sound system; you'll need to check the steps here (sound systems with Spotify are wierd like that!).
If it isn't, I suggest you submit an online contact form; and someone at Spotify can look into it for you.
If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.
Anthony 🙂
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