payment card nog able to activate

[dionbrav]

Hello, I just bought a spotify card (10 euro) for 1 month premium. I activated it on spotify.com/redeem where i filled in the code. After checking my iphone i saw that i hasnt been activated. When i saw that i tried to activate it again but then there stood the message that i can not activate it... Before i could chose what i wanted( premium for 1 month of unlimited for 2 months) i chose premium.

Nothing has happened and my card is useless now.. Is there a solution for this matter?

this was the message.

De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd.

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. The username of the account you have upgraded is shown in the email receipt/confirmation. You need to log in using that username unless it is a number in which case you need to log in using your Facebook details. If you can't find your account or you have set your subscription up on the wrong account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.