Spotify Community

purrsuede · 2015-01-11

Hi, I clicked an offer on the Spotify website which read:

''

Get 3 months of Spotify Premium for only £0.99.
Offer ends January 23, 2015.

Premium lets you play any song, anytime. You can even listen when you're offline. No restrictions. No ads.

Get 3 months for only £0.99, then £9.99 per month.

However, after I'd paid for it, it confirmed payment of "3 months for £9.99, then £9.99 per month"

And £9.99 is displaying in my payment history

However on the initial offer it said 0.99 for three months, twice, as you can see above 😞

Please can anyone help?

MattSuda · 2015-01-11

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.

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adavis · 2015-01-13

Exactly my problem! Have contacted support...

MattSuda · 2015-01-13

How long has it been since you contacted support?

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.