virgin media with spotify

[bellyshere]

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I have rung virgin many many times and they can't get it to work. Anyone any ideas why?

[Joe]

Check with them that you are signing on with the correct credentials.If you are still having difficulties, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply, make sure to reply to it directly (even though it says not to) to speed things along.

[bellyshere]

I can't ring virgin anymore because they enrage me so much. They are incompetent. I will try spotify again.

[Peter__]

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@bellyshere wrote:

I can't ring virgin anymore because they enrage me so much. They are incompetent. I will try spotify again.

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What is your subscription status on your online overview? 

Peter

[bellyshere]

It says i have a free account.

[Peter__]

In that case, it will be tricky for the Spotify team to fix for you, since it looks like the fault is outside of their systems (virgin media will be the ones managing your subscription), so the amount that Spotify can do in those cases is normally limited.

Peter