APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

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APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

venom400
Gig Goer

This issue has been occurring for many years.

 Please I am tired of being told that it is my fault and I must uninstall and delete all my data,  reinstall, etc the customers should not be punished because the product is faulty. 

Will this issue ever be fixed?

the spotify app often, seemingly at random, just deletes your entire music library and then sets the new location to internal storage instead of external

my family and i are taking our business elsewhere. 

21 Replies
Solution!

MafeG
Moderator
Moderator

Hi @venom400,

 

Thank you for your reply. 

 

Since we're unable to process a refund from our end, we suggest you contact our folks from Customer Support.

 

In any case, we'd like to keep looking into this to help you with the issue you're experiencing. If you'd like to continue as well, please share with us the info requested above, it will greatly help us keep investigating to find the best solution.

 

Remember the Community and the mod team will be here for you. 

 

Keep us posted.

MafeGModerator
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venom400
Gig Goer

Thanks sorry things aren't going well sorry again for not articulating things more calmly thanks for being professional 

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