Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1030 Views
  • 0 replies
  • 4 likes

Superuser Contribution Google assistance is playing the wrong John Mayer songs... sort of

PlanPremiumCountrySweden My Question or IssueI've said it before and I say it again. This forum really needs more categories. Placing it in the developer forum as it seems like something a developer would want to take a look at. It really isn't a pro...

  • Roadie
  • Plan Premium Country Sweden   My Question or Issue I've said it before and I say it again. This forum really needs more categories. Placing it in the developer forum as it seems like somet...
  • Frag
  • Roadie
  • 993 Views
  • 5 replies
  • 0 likes
  • bug
    John Mayer
  • 993 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth Transmission

After i connect my bluetooth earphone (Supported Qualcom Aptx HD Music) and start music on spotify app, sometime it gives a lagged music transmission, that means in the middle of the song the song lagged 1-1.5 seconds. I chcked my wireless earphone i...

  • Newbie
  • After i connect my bluetooth earphone (Supported Qualcom Aptx HD Music) and start music on spotify app, sometime it gives a lagged music transmission, that means in the middle of the song the song la...
  • Alex
  • Spotify Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't follow people I blocked before and there's no unblock option.

PlanPremiumCountryNew ZealandDeviceSamsung A32Operating SystemAndroid My Question or IssueHi there, I tried to follow certain people but realised they were people I blocked in the past? But there is no block/unblock option there anymore. Can you help...

  • Visitor
  • Plan Premium Country New Zealand Device Samsung A32 Operating System Android   My Question or Issue Hi there,   I tried to follow certain people but realised they were people I ...
  • user-removed
  • Not applicable
  • 939 Views
  • 2 replies
  • 0 likes
  • blocked
    unblock
  • 939 Views
  • 2 replies
  • 0 likes

Superuser Contribution Browsing "Gaming" category

PlanPremiumCountrySwedenDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI can't browse the gaming category anymore. There's a total of four albums, five podcasts and several playlists when I navigate to the category via the sea...

  • Regular
  • Plan Premium Country Sweden Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue I can't browse the gaming category anymore. There's a total of four albums, fiv...
  • djannih
  • Regular
  • 838 Views
  • 7 replies
  • 0 likes
  • 838 Views
  • 7 replies
  • 0 likes

Music Shuts Off Randomly When Driving

PlanPremium family planCountryCanadaDeviceGoogle Pixel 4XLOperating SystemAndroid 12Car - 2013 Ford Explorer XLTMy Question or IssueOnly happens when I'm driving..When I'm listening to music on my Spotify app via Bluetooth in my car my song with paus...

  • Casual Listener
  •   Plan Premium family plan Country Canada Device Google Pixel 4XL Operating System Android 12 Car - 2013 Ford Explorer XLT My Question or Issue Only happens when I'm driving.. When I...
  • Mellisa8747
  • Casual Listener
  • 1017 Views
  • 2 replies
  • 0 likes
  • 1017 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Explicit content in "Behind the Lyrics", please allow us to turn this feature off

I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics" section can be riddled with f-words. This is unacceptable!

  • Casual Listener
  • I let my child use spotify on an android device, it's on a family plan and is set to not allow explicit content, yet the "Behind the Lyrics"  section can be riddled with f-words.  This is u...
  • Eni
  • Moderator
  • 923 Views
  • 3 replies
  • 3 likes
  • explicit lyrics content
  • 923 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution My songs keep downloading every day

PlanPremiumCountryChileDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains...

  • Casual Listener
  •   Plan Premium Country Chile Device Samsung J2 core Operating System Android   My Question or Issue I had to change my cellphone and in the new one the music I download is delete...
  • ShaggySkunk-c
  • Roadie
  • 45901 Views
  • 19 replies
  • 6 likes
  • 45901 Views
  • 19 replies
  • 6 likes

Superuser Contribution Playing ALL Podcasts from oldest-newest

PlanPremiumCountry AmericaDeviceGalaxy S8My Question or Issue When I go to podcasts, I can see all new episodes and play the most recent release. It will play the new episode of Podcast X, then Podcast Y, then Podcast Z. I just got into podcasts, and...

  • Newbie
  •   Plan Premium Country  America Device Galaxy S8 My Question or Issue   When I go to podcasts, I can see all new episodes and play the most recent release. It will play the ne...
  • Alex
  • Spotify Legend
  • 3447 Views
  • 6 replies
  • 17 likes
  • order
    Podcasts
  • 3447 Views
  • 6 replies
  • 17 likes

Superuser Contribution I am unable to play some songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jeremy
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get someone to give me my playlist. I had a wonderful person help me on sunday but anymore. Its

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo one will chat so i can tell them it the info that. Will help find my songs

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue No one ...
  • Jeremy
  • Spotify Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Can't play any song by certain artist

PlanFree/Premium - eitherCountryUKDeviceGalaxy S20 and WindowsOperating SystemAndroid, Windows 10/11 My Question or IssueThis issue has been going on for a very long time - a few years now. I've only now decided to bring it up as a problem because I ...

  • Casual Listener
  • Plan Free/Premium - either Country UK Device Galaxy S20 and Windows Operating System Android, Windows 10/11   My Question or Issue This issue has been going on for a very long time - a...
  • jesuschris111
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Developer] Never automatically begin playback of music.

Spotify automatically begins playback of music when connecting to bluetooth devices.Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when other apps are actively using the audio output.Spotify auto...

  • Newbie
  • Spotify automatically begins playback of music when connecting to bluetooth devices. Spotify automatically begins playback of music when connecting to bluetooth after a short delay, even when othe...
  • OscarDC
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • Android
    Developer
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app keeps crashing whenever connected to bluetooth earbuds (Jabra Elite 3)

PlanPremiumCountryMalaysiaDeviceOppo Reno 5 (5G)Operating SystemAndroid ColorOS 12 My Question or IssueHello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbu...

  • Casual Listener
  • Plan Premium Country Malaysia Device Oppo Reno 5 (5G) Operating System Android ColorOS 12   My Question or Issue Hello everyone! I'm going through a big issue at the moment with my spo...
  • OscarDC
  • Moderator
  • 19289 Views
  • 51 replies
  • 6 likes
  • Android
    Bluetooth headphones
  • 19289 Views
  • 51 replies
  • 6 likes

Superuser Contribution "Lyrics" not available for any song in my account

PlanPremiumCountryIndiaDeviceOnePlus 6Operating SystemAndroid 11 My Question or IssueI'm not able to see the "Lyrics" for any song in my account. I'm using a Spotify Premium Family, I've tried clearing the cache/data and also re-installed it multiple...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 6 Operating System Android 11   My Question or Issue I'm not able to see the "Lyrics" for any song in my account. I'm using a Spotify Premium ...
  • Yordan
  • Moderator
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sick of Spotify playing ads at the start of podcasts

PlanPremiumCountryIrelandDeviceOnePlus 8TOperating SystemAndroid 12 My Question or IssueAs a Premium CUSTOMER, I'm SICK of Spotify inserting ads at the beginning of Podcasts I subscribe to. Even WORSE, they are always FOREIGN LANGUAGE ads.... NB They...

  • Music Fan
  • Plan Premium Country Ireland Device OnePlus 8T Operating System Android 12   My Question or Issue As a Premium CUSTOMER, I'm SICK of Spotify inserting ads at the beginning of Podcasts ...
  • scolu
  • Music Fan
  • 807 Views
  • 6 replies
  • 0 likes
  • Ads-premium accounts
    podcast
  • 807 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Issue with spotify app, not able to play music, does not load anything

PlanPremiumCountryUruguayDeviceXiaomi Redmi Note 10Operating SystemMIUI Global 12.5.3, Android version 11 RKQ1.201022.002, Spotify version 8.6.64.1081, latest version available for everything My Question or IssueHello guys, I'm in need of some help h...

  • Casual Listener
  • Plan Premium Country Uruguay Device Xiaomi Redmi Note 10 Operating System MIUI Global 12.5.3, Android version 11 RKQ1.201022.002, Spotify version 8.6.64.1081, latest version available for ever...
  • Yordan
  • Moderator
  • 11324 Views
  • 7 replies
  • 0 likes
  • 11324 Views
  • 7 replies
  • 0 likes

Superuser Contribution [DISCUSSION] My ISP blocking Spotify on only Android!

PlanPremiumCountryIndiaDevice(Xiaomi Mi 11X Pro)Operating System(Android 12) My Question or IssueSo, when i open Spotify on Android 12 in my case, I get a bottom banner of No Internet Connection Available, but still songs do plays and can search for ...

  • Newbie
  • Plan Premium Country India Device (Xiaomi Mi 11X Pro) Operating System (Android 12)   My Question or Issue So, when i open Spotify on Android 12 in my case, I get a bottom banner of No...
  • OscarDC
  • Moderator
  • 769 Views
  • 3 replies
  • 0 likes
  • 769 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Add Album to Playlist" has disappeared.

PlanPremiumCountryUnited StatesDevice(Galaxy Note 9)Operating System(Android 10) My Question or IssueThe "Add Album to Playlist" under the 'three dot' banner is not showing for me. Any thoughts?

  • Newbie
  •   Plan Premium Country United States Device (Galaxy Note 9) Operating System (Android 10)   My Question or Issue The "Add Album to Playlist" under the 'three dot' banner is not s...
  • Jeremy
  • Spotify Legend
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't play songs Android

PlanFree DevicePixel 4XLOperating SystemAndroid 12 My Question or Issue Hi, I have installed the Android Spotify App. Right now I am using Free mode. I alternate between Free and Paid from time to time. The issue is that I can not play my music by so...

  • Newbie
  •   Plan Free   Device Pixel 4XL Operating System Android 12   My Question or Issue   Hi, I have installed the Android Spotify App. Right now I am using Free mode. I alte...
  • Dian
  • Spotify Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files directly from device's internal storage

PlanPremiumCountryNetherlands DeviceSamsung Galaxy Note 20 Ultra 5G (SM-N986B)Operating SystemAndroid 12 My Question or IssueRecently, a new feature got introduced; you can play local files directly from the internal storage of your device! Very hand...

  • Regular
  • Plan Premium Country Netherlands   Device Samsung Galaxy Note 20 Ultra 5G (SM-N986B) Operating System Android 12   My Question or Issue Recently, a new feature got introduced; yo...
  • OscarDC
  • Moderator
  • 2610 Views
  • 6 replies
  • 1 likes
  • 2610 Views
  • 6 replies
  • 1 likes