Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29982 Views
  • 60 replies
  • 24 likes
  • 29982 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871384 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871384 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24949 Views
  • 3 replies
  • 0 likes
  • 24949 Views
  • 3 replies
  • 0 likes

Superuser Contribution Slideshows skip to end

PlanPremiumCountrySingapore DeviceALP-L29 (Huawei mate 10)Operating SystemAndroid Version 10 My Question or IssueWhenever I try to use a slideshow (eg, introducing a Blend playlist or onlyyou) it skips to the end and doesn't let me see any other slid...

  • Casual Listener
  • Plan Premium Country Singapore  Device ALP-L29 (Huawei mate 10) Operating System Android Version 10  My Question or Issue Whenever I try to use a slideshow (eg, introducing a Blend...
  • Jeremy
  • Spotify Legend
  • 755 Views
  • 5 replies
  • 0 likes
  • 755 Views
  • 5 replies
  • 0 likes

Superuser Contribution Only some local files will sync

PlanPremiumCountryUnited StatesDeviceOnePlus 8Operating SystemAndroid My Question or IssueSo I've got only two f***ing local songs I'm trying to sync to my phone. One song works flawlessly, the other song, works flawlessly on my computer but refuses ...

  • Newbie
  • Plan Premium Country United States Device OnePlus 8 Operating System Android   My Question or Issue So I've got only two f***ing local songs I'm trying to sync to my phone. One song wo...
  • MafeG
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now Playing screen is weird low-res UI on Chromecast when casting to spkr group but normal w/o group

I have a brand new Chromecast with Google TV and I have it set up as part of a speaker group with a Nest Mini. Whenever I go to cast to the group, the TV's Now Playing screen is some strange looking Spotify UI that I've never seen before. It looks aw...

  • Newbie
  • I have a brand new Chromecast with Google TV and I have it set up as part of a speaker group with a Nest Mini. Whenever I go to cast to the group, the TV's Now Playing screen is some strange looking ...
  • Alex
  • Spotify Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car mode doesn't work offline

PlanPremiumDeviceRedmi Note 9M2003J15SSOSMIUI Global 12.5.1 Sable12.5.1.0 (RJOMIXM)Android Version11 RP1A.200720.011Security Update 2021-07-01Spotify Version8.6.62.1029My IssueCar mode doesn't work offline. When online, the lower part of the car mode...

Screenshot_1.jpg Screenshot_2.jpg Screenshot_3.jpg
  • Regular
  • Plan Premium Device Redmi Note 9 M2003J15SS OS MIUI Global 12.5.1 Sable 12.5.1.0 (RJOMIXM) Android Version 11 RP1A.200720.011 Security Update 2021-07-01 Spotify Version 8.6.62.1029 My Is...
  • CarlosE
  • Moderator
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution "choose music" tab in car mode not working while offline

PlanPremiumCountryEgyptDeviceSamsung Note 10 LiteOperating SystemAndroid My Question or IssueThe "choose music" tab in car mode allows me to switch between playlists and albums without looking at the phone, but the problem is that the "choose music" ...

  • Newbie
  • Plan Premium Country Egypt Device Samsung Note 10 Lite Operating System Android   My Question or Issue The "choose music" tab in car mode allows me to switch between playlists and albu...
  • CarlosE
  • Moderator
  • 683 Views
  • 5 replies
  • 1 likes
  • 683 Views
  • 5 replies
  • 1 likes

Superuser Contribution Can't download the app and play songs on browser, HUAWEI MediaPad

PlanPremiumCountryJapaneDevice(HUAWEI MediaPad M3 Lite 10)Operating System(Android 7.0) My Question or IssueI tired to download the app and play songs on browser (Chrome) but both didn't work. When I tried to download the app, the google play says "n...

  • Casual Listener
  • Plan Premium Country Japane Device (HUAWEI MediaPad M3 Lite 10) Operating System (Android 7.0)   My Question or Issue I tired to download the app and play songs on browser (Chrome) but...
  • Kento
  • Casual Listener
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play some songs

For a few weeks now I've unable to play a lot of songs especially from my playlists. I had to start using Spotify web on my laptop to play most but then i realized yesterday that the same problem started there as well. I have restarted my phone sever...

  • Newbie
  • For a few weeks now I've unable to play a lot of songs especially from my playlists. I had to start using Spotify web on my laptop to play most but then i realized yesterday that the same problem sta...
  • MafeG
  • Spotify Legend
  • 644 Views
  • 1 replies
  • 2 likes
  • 644 Views
  • 1 replies
  • 2 likes

Solved!! Public playlists do not appear when viewing my profile

PlanPremiumCountryHungaryDeviceSamsung Galaxy Note20 Ultra 5GOperating SystemAndroid 11OneUI 3.1 My Question or IssueHi! I've recently read a thread of this exact issue, and OP found out that setting their playlists to Private then Public again resol...

  • Casual Listener
  • ...nd OP found out that setting their playlists to Private then Public again resolved this problem. For me unfortunately, it didn't. I have everything related to sharing activity/content enabled in S...
  • domadmiralis
  • Casual Listener
  • 745 Views
  • 2 replies
  • 0 likes
  • Android
    Public Playlists
    Public Profile
  • 745 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to disable volume button use when spotify is in background (especially with spotify connect)?

When using Spotify, the volume control via hardware buttons superimposses with other apps in foreground.Is there a way to deactivate this behaviour?It is especially problematic when combined with using spotify connect, changing the volume of remote s...

  • Newbie
  • When using Spotify, the volume control via hardware buttons superimposses with other apps in foreground. Is there a way to deactivate this behaviour? It is especially problematic when combined with...
  • Alex
  • Spotify Legend
  • 2179 Views
  • 5 replies
  • 3 likes
  • 2179 Views
  • 5 replies
  • 3 likes

Superuser Contribution [android] Not the right version

PlanPremiumCountryGermanyDeviceZTE blade V10Operating SystemAndroid 9 My Question or IssueSo my Spotify does not appear to have the right version. It shows the newest version but it still has the layout and progression bar of the old one. It doesn't ...

  • Newbie
  • Plan Premium Country Germany Device ZTE blade V10 Operating System Android 9   My Question or Issue So my Spotify does not appear to have the right version. It shows the newest version...
  • Alex
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • Android
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY KEEPS ON SHUTTING DOWN

PlanPremiumCountrySpain DeviceSamsung Galaxy Edge 7Operating SystemAndroid Oreo 8.0Samsung Experience Version 9.0 My Question or IssueThe Spotify app keeps on shutting down. I already tried to:Delate data and cache, delate some specific files on the ...

  • Casual Listener
  • Plan Premium Country Spain   Device Samsung Galaxy Edge 7 Operating System Android Oreo 8.0 Samsung Experience Version 9.0   My Question or Issue The Spotify app keeps on shutti...
  • Ver
  • Spotify Legend
  • 3126 Views
  • 5 replies
  • 8 likes
  • shut down
  • 3126 Views
  • 5 replies
  • 8 likes

Superuser Contribution Podcasts won't play

PlanPremiumCountryPhilippinesDeviceHuawei YII6Operating System(Android Oreo My Question or IssuePodcasts won't play but it worked fine two days ago. Keep getting "Something went wrong" error message when I try to open any podcast. Music works fine. R...

  • Casual Listener
  • Plan Premium Country Philippines Device Huawei YII6 Operating System (Android Oreo   My Question or Issue Podcasts won't play but it worked fine two days ago. Keep getting "Somet...
  • jamesandreson21
  • Newbie
  • 5406 Views
  • 10 replies
  • 3 likes
  • 5406 Views
  • 10 replies
  • 3 likes

Superuser Contribution Chromecast problems

PlanPremium CountryBrazil DeviceChromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71 Operating SystemAndroid 8 and 11 My Question or IssuePlayback is unstable on Chromecast. More often than not, selecting a Chromecast on the...

  • Casual Listener
  • Plan Premium   Country Brazil   Device Chromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71    Operating System Android 8 and 11   My Qu...
  • CarlosE
  • Moderator
  • 2134 Views
  • 3 replies
  • 0 likes
  • 2134 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to facebook mi11 (MIUI 12.5.5)

PlanPremiumCountrySrilankaDeviceXiaomi mi 11 Global (MIUI 12.5.5)Operating SystemAndroid 11 My Question or IssueI tried to connect to Facebook to find my friends. After I touch connect facebook button its opens up another loading screen and it automa...

  • Regular
  • Plan Premium Country Srilanka Device Xiaomi mi 11 Global (MIUI 12.5.5) Operating System Android 11   My Question or Issue I tried to connect to Facebook to find my friends. After I tou...
  • Alex
  • Spotify Legend
  • 1968 Views
  • 11 replies
  • 0 likes
  • 1968 Views
  • 11 replies
  • 0 likes

Superuser Contribution Crime Junki Podcast Not Playing

PlanPremiumCountryColombia DeviceOnePlus 8 ProOperating SystemAndroid 11 My Question or IssueSince Yesterday I can't play Crime Junkie Podcast, all the episodes won' load, but the rest of the podcast load without problem, the songs also works fine. I...

  • Newbie
  • Plan Premium Country Colombia   Device OnePlus 8 Pro Operating System Android 11   My Question or Issue Since Yesterday I can't play Crime Junkie Podcast, all the episodes won' l...
  • Jeremy
  • Spotify Legend
  • 1397 Views
  • 4 replies
  • 0 likes
  • 1397 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot join Duo playlist bug

PlanPremiumCountrySlovakiaDeviceSamsung Galaxy Note10Operating SystemAndroid Oreo My Question or IssueI have an issue with my duo playlist. All the songs are from my friend, and when I click on the playlist I get a pop-up message: Join your Duo Mix t...

  • Casual Listener
  • Plan Premium Country Slovakia Device Samsung Galaxy Note10 Operating System Android Oreo   My Question or Issue I have an issue with my duo playlist. All the songs are from my fri...
  • CarlosE
  • Moderator
  • 604 Views
  • 5 replies
  • 1 likes
  • 604 Views
  • 5 replies
  • 1 likes

Solved!! [Samsung] Spotify Connect volume control problem

Hi, I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect.When I try to change the volume from inside the Spotify app, the soundbars increase the volume with increments of ...

  • Regular
  • Hi,   I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect. When I try to change the volume from inside the Spot...
  • Dennis1579
  • Gig Goer
  • 6728 Views
  • 13 replies
  • 3 likes
  • 6728 Views
  • 13 replies
  • 3 likes

Superuser Contribution Nest Wifi not available in my "Connect to" list anymore

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that? Thanks

  • Casual Listener
  • Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that?  Thanks  
  • Alex
  • Spotify Legend
  • 969 Views
  • 5 replies
  • 0 likes
  • Nest Wifi
  • 969 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing offline

PlanFree/PremiumCountryUKDeviceSamsung Galaxy A5Operating SystemAndroid 11 My Question or IssueI download podcasts to listen offline but when I go and hunt for them whilst not connected to the internet the app can't find them. Let me clarify that wit...

  • Casual Listener
  •   Plan Free/Premium Country UK Device Samsung Galaxy A5 Operating System Android 11   My Question or Issue I download podcasts to listen offline but when I go and hunt for them w...
  • Jeremy
  • Spotify Legend
  • 544 Views
  • 2 replies
  • 0 likes
  • 544 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

This issue has been occurring for many years. Please I am tired of being told that it is my fault and I must uninstall and delete all my data, reinstall, etc the customers should not be punished because the product is faulty. Will this issue ever be ...

  • Roadie
  • This issue has been occurring for many years.  Please I am tired of being told that it is my fault and I must uninstall and delete all my data,  reinstall, etc the customers should not be ...
  • venom400
  • Roadie
  • 1799 Views
  • 21 replies
  • 1 likes
  • App & Features
  • 1799 Views
  • 21 replies
  • 1 likes