Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 15027 Views
  • 55 replies
  • 18 likes
  • 15027 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864764 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864764 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23409 Views
  • 3 replies
  • 0 likes
  • 23409 Views
  • 3 replies
  • 0 likes

Superuser Contribution My android phone with the latest update doesnt connect to car's radio spotify control

PlanPremiumCountryCyprusDevice( Galaxy a20e)Operating System( Android ) updated My Question or IssueMy car radio has spotify control and it tries to connect to my android but after the latest update 8.6.8.1094 only shows connecting and stays that way...

  • Visitor
  • Plan Premium Country Cyprus Device ( Galaxy a20e) Operating System ( Android ) updated   My Question or Issue My car radio has spotify control and it tries to connect to my android&nbs...
  • user-removed
  • Not applicable
  • 1131 Views
  • 13 replies
  • 0 likes
  • Android
    car control
  • 1131 Views
  • 13 replies
  • 0 likes

My Spotify mobile doesnt show my lyrics anymore, help?

PlanFreeCountryUSADeviceAndroidOperating systemAndroid 8 My question or issueGood morning/afternoon/night, so today I was thinking about singing using spotify as I can match notes, I open my Spotify and play my song but notice I cant scroll down to s...

  • Casual Listener
  • Plan Free Country USA Device Android Operating system Android 8  My question or issue Good morning/afternoon/night, so today I was thinking about singing using spotify as I can match n...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify can't cast video to google home hub max

For weeks now casting from spotify (google pixel 5) won't work if casting video. Other apps like youtube are fine. It just sits there loading forever and nothing happens. If I cast just the audio then it's fine.

  • Casual Listener
  • For weeks now casting from spotify (google pixel 5) won't work if casting video. Other apps like youtube are fine. It just sits there loading forever and nothing happens. If I cast just the audio the...
  • Novy
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth media control working intermittently on android

PlanPremiumCountryUK Device(Oneplus 6T)Operating System(Oxygen OS android 10)My Question or IssueAfter connecting any of my Bluetooth headphones to my phone the play pause, skip and volume buttons are very unreliable often not working at all. After I...

  • Casual Listener
  • Plan Premium Country UK  Device (Oneplus 6T) Operating System (Oxygen OS android 10) My Question or Issue After connecting any of my Bluetooth headphones to my phone the play pause, ski...
  • Alexandermoore
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • 469 Views
  • 4 replies
  • 0 likes

Superuser Contribution Extremely low volume on Android App

PlanPremiumCountryBrazilDeviceSamsung J4+Operating SystemAndroid My Question or IssueUnfortunetely, Spotify is the only bad volume app. YouTube Music, Deezer, every other are fine and loud or audible. Spotify is too bad.

  • Music Fan
  • Plan Premium Country Brazil Device Samsung J4+ Operating System Android   My Question or Issue Unfortunetely, Spotify is the only bad volume app. YouTube Music, Deezer, every other are...
  • Ver
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

How to change colour of notification

PlanFreeCountryRussiaDeviceXiaomi Poco F1Operating SystemAndroid 10, MIUI 12.0.3 (latest available) I'm a member less than a year. It's always been bugging me the constantly changing notification which song is playing now. I don't really care if it's...

  • Visitor
  • Plan Free Country Russia Device Xiaomi Poco F1 Operating System Android 10, MIUI 12.0.3 (latest available)   I'm a member less than a year. It's always been bugging me the constantly ch...
  • Billy-J
  • Spotify Star
  • 1297 Views
  • 1 replies
  • 0 likes
  • Colour
  • 1297 Views
  • 1 replies
  • 0 likes

Superuser Contribution GO ONLINE TO SEE MENU

PlanPremiumCountry DeviceGALAXY S10Operating SystemANDROID 11 My Question or IssueI have done a removal restart and reinstall of the software - still get the error. Turned off batter optimization - still get the error. App has not worked correctly fo...

  • Music Fan
  •   Plan Premium Country   Device GALAXY S10 Operating System ANDROID 11   My Question or Issue I have done a removal restart and reinstall of the software - still get the err...
  • user-removed
  • Not applicable
  • 925 Views
  • 6 replies
  • 0 likes
  • 925 Views
  • 6 replies
  • 0 likes

[Android][Developer] The last thing you heard BUG

I have the Beta version of Spotify. Iam using Spotify on a S20+ Android device.everytime i go to the home page A pop up comes for the announcment The last thing you heard. On the right top site of home screen there is a button for the last songs i pl...

  • Casual Listener
  • I have the Beta version  of Spotify. Iam using Spotify on a S20+ Android device. everytime i go to the home page  A pop up comes for the announcment The last thing you heard. On the r...
  • user-removed
  • Not applicable
  • 283 Views
  • 1 replies
  • 0 likes
  • Android
    Developer
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify freezes on startup and doesn't respond

PlanPremiumCountryTurkeyDeviceRedmi Note 8 ProOperating SystemMIUI Global 12.0.7 My Question or IssueWhen I run the Spotify App, everything freezes on Home screen (I've uploaded the SS),I can not press anything, cannot go to any sub menu or anything....

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 8 Pro Operating System MIUI Global 12.0.7   My Question or Issue When I run the Spotify App, everything freezes on Home screen (I've uploa...
  • Mihail
  • Spotify Legend
  • 1137 Views
  • 3 replies
  • 0 likes
  • spotify freeze
  • 1137 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't see lyrics in mobile

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A21Operating SystemAndroid 10 My Question or IssueHi! I can´t see the lyrics of songs that I do see the lyrics on the desktop app.I've tried reinstalling the app but it didn't work.

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy A21 Operating System Android 10   My Question or Issue Hi! I can´t see the lyrics of songs that I do see the lyrics on the desktop ...
  • CarlosE
  • Moderator
  • 559 Views
  • 4 replies
  • 0 likes
  • Android 10
    galaxy a21
    lyrics
  • 559 Views
  • 4 replies
  • 0 likes

New playlist names are broken

Hi,I like to add songs or albums to new playlists from my Android device. I like that the newly created playlists have the same name as the song or the album. But since a few weeks ago, I've had to name the new playlist to create. If I click on the I...

  • Regular
  • Hi, I like to add songs or albums to new playlists from my Android device. I like that the newly created playlists have the same name as the song or the album. But since a few weeks ago, I've had to...
  • jesserundle
  • Visitor
  • 746 Views
  • 1 replies
  • 2 likes
  • 746 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist search doesn't scroll beyond 12 songs in any album

PlanFreeCountry India DeviceRedmi Note 4 Operating SystemMIUI version: 11.0.2Android: 7.0 My Question or IssueI have an issue with Spotify playlist search bar. When I search for an artist's discography through regular search, I can see all the songs ...

  • Casual Listener
  •   Plan Free Country India   Device Redmi Note 4   Operating System MIUI version: 11.0.2 Android: 7.0   My Question or Issue I have an issue with Spotify playlist se...
  • aarti2
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • 12 albums
    12 songs
    adding songs in playlist
    android Spotify app
    Playlist scroll
    Playlist search
  • 536 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify stops pmayibg music ever 2 or 3 minutes

I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutively without stopping playback. This occurs on both d...

  • Casual Listener
  • I have been a spotify premium subscribe for a long time. Recently, I noticed that spotify stops playing music, mid song, every 2 or 3 minutes. Spotify cannot finish more than 1 or 2 songs consecutive...
  • Jeremy
  • Spotify
  • 476 Views
  • 3 replies
  • 3 likes
  • 476 Views
  • 3 replies
  • 3 likes

Broken song

PlanPremiumCountryArgentinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I´ve reported a song that is glitched in the app two months ago but no one has communi...

  • Casual Listener
  •   Plan Premium Country Argentina Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...
  • Billy-J
  • Spotify Star
  • 486 Views
  • 3 replies
  • 0 likes
  • abandon
    broken
    Glitch
  • 486 Views
  • 3 replies
  • 0 likes

Music download

If own an android phone. I used to be able to choose my SD card as the location for the downloaded songs. For some reason I don't have that option anymore. I updated the app and even reinstalled it but I still can't choose. Does anyone have an idea h...

  • Newbie
  • If own an android phone. I used to be able to choose my SD card as the location for the downloaded songs. For some reason I don't have that option anymore. I updated the app and even reinstalled it b...
  • NervHQ
  • Newbie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs do not continue on Onkyo ncp-302 with Spotify Connect

PlanPremiumCountryNetherlandsDeviceWindows 10 pc, Huawei p40 , Oppo Reno 5Operating SystemAndroid , Windows 10 My Question or IssueSince two weeks when i am listening to my 3 connected Onkyo NCP 302 in a group with Spotify connect the next songs keep...

  • Regular
  • Plan Premium Country Netherlands Device Windows 10 pc, Huawei p40 , Oppo Reno 5 Operating System Android , Windows 10   My Question or Issue Since two weeks when i am listening to my 3...
  • Eni
  • Moderator
  • 1012 Views
  • 13 replies
  • 0 likes
  • 1012 Views
  • 13 replies
  • 0 likes

Superuser Contribution Shuffle mode activates itself

PlanPremiumCountryAustriaDevicePixel 4Operating SystemAndroid 11 Shuffle mode seems to be activating itself constantly. Regularly when I listen to an album I notice that shuffle is activated, although I never consciously did that. When I manually dea...

  • Casual Listener
  • Plan Premium Country Austria Device Pixel 4 Operating System Android 11   Shuffle mode seems to be activating itself constantly. Regularly when I listen to an album I notice that shuffl...
  • Ver
  • Spotify Legend
  • 474 Views
  • 3 replies
  • 2 likes
  • 474 Views
  • 3 replies
  • 2 likes

Superuser Contribution Ted Talks Daily podcast does not play at all

Plan PremiumDevice Huawei Honor 8Operating System Android 7 My Question or IssueI can't play any episodes of the podcast on my phone. They are selected for playing as I press play, but they do not play. On my desktop they work without problems. The o...

  • Music Fan
  • Plan Premium Device Huawei Honor 8 Operating System Android 7   My Question or Issue I can't play any episodes of the podcast on my phone. They are selected for playing as I press play...
  • Puddleducks
  • Casual Listener
  • 2648 Views
  • 21 replies
  • 0 likes
  • 2648 Views
  • 21 replies
  • 0 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps.    Come on over to the main Community thread to get an overview of what's new and share...
  • 4308 Views
  • 0 replies
  • 3 likes
  • 4308 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify Android crashes when hiding song in offline mode

I love the new hide the song from playlist feature. It's a great way to hone in on the best songs in New Music UK for example. Alas, its current implementation is buggy. It works fine in online mode. It's very slow, with the three dot context menu op...

  • Casual Listener
  • I love the new hide the song from playlist feature. It's a great way to hone in on the best songs in New Music UK for example. Alas, its current implementation is buggy. It works fine in online mode....
  • Jeremy
  • Spotify
  • 426 Views
  • 1 replies
  • 0 likes
  • bug
    Bug Playlist
    Offline modus
  • 426 Views
  • 1 replies
  • 0 likes