Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sazid11
  • Visitor
  • 25752 Views
  • 58 replies
  • 23 likes
  • 25752 Views
  • 58 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869272 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869272 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24516 Views
  • 3 replies
  • 0 likes
  • 24516 Views
  • 3 replies
  • 0 likes

Superuser Contribution -1 Followers Text Bug

DevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueSmall text bug. Resulting in "-1 followers" Go to an artist profile for whom you follow and have liked songs. Unfollow the profile. Go to liked songs and swipe up. Under the artist and fo...

  • Visitor
  • Device Pixel 3 XL Operating System Android 10   My Question or Issue Small text bug. Resulting in "-1 followers"   Go to an artist profile for whom you follow and have liked songs. ...
  • Jeremy
  • Spotify
  • 366 Views
  • 1 replies
  • 0 likes
  • -1
    Android 10
    bug
    text
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Synced offline files won't play without internet connection

Hello! Keep in mind- not a premium user. So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection detected. The song names all have a green arrow next to them on my androi...

  • Casual Listener
  • Hello!   Keep in mind- not a premium user.   So, as said above, after I sucessfully sync files from my desktop, they won't play on my android unless there is an internet connection ...
  • Jeremy
  • Spotify
  • 1020 Views
  • 5 replies
  • 0 likes
  • 1020 Views
  • 5 replies
  • 0 likes

Superuser Contribution I made a playlist from local files on my computer and can't get them on my moto g

PlanPremiumCountryUSADeviceMoto G StylusOperating SystemAndroid My Question or IssueI made a playlist on my computer using local files. I want to play it on my phone. The playlist shows up but all the songs are grayed out. When I click the download b...

  • Newbie
  •   Plan Premium Country USA Device Moto G Stylus Operating System Android   My Question or Issue I made a playlist on my computer using local files.  I want to play it on my ...
  • MafeG
  • Spotify Legend
  • 517 Views
  • 9 replies
  • 0 likes
  • 517 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify not working properly with Galaxy Buds and Galaxy Active2

PlanPremiumCountryCanadaDeviceNote 10+Operating SystemAndroid 10 My Question or IssueI recently bought the Active 2 and Galaxy Buds. Initially I could control Spotify as intended using the app on the watch or the tap feature on the buds, but not long...

  • Newbie
  • Plan Premium Country Canada Device Note 10+ Operating System Android 10   My Question or Issue I recently bought the Active 2 and Galaxy Buds. Initially I could control Spotify as inte...
  • Ver
  • Spotify Legend
  • 6462 Views
  • 3 replies
  • 2 likes
  • 6462 Views
  • 3 replies
  • 2 likes

Superuser Contribution Storage Location

PlanFreeCountryUSADevice Galaxy 9Operating System(Android Oreo My Question or IssueStorage location reverts to internal every time th e device restarts.

  • Music Fan
  • Plan Free Country USA Device  Galaxy 9 Operating System (Android Oreo   My Question or Issue Storage location reverts to internal every time th e device restarts. 
  • Alex
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loud Volume with Spotify app on Chromecast with Google TV

PlanPremiumCountryUSADeviceChromecast with Google TVOperating SystemUnsure but device shows up to date My Question or IssueI just connected a new Google Chromecast with Google TV to my audio/video system. All apps across the system have consistent vo...

  • Casual Listener
  • Plan Premium Country USA Device Chromecast with Google TV Operating System Unsure but device shows up to date   My Question or Issue I just connected a new Google Chromecast with Googl...
  • Alex
  • Spotify Legend
  • 1224 Views
  • 2 replies
  • 1 likes
  • 1224 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify not working on my Samsung Smart TV

PlanPremiumCountryIndonesiaDeviceSamsung Smart TV UA32N4300Operating System My Question or IssueHi Spotify Community,I'm using Samsung Smart TV UA32N4300 and Spotify app worked really fine on my TV but since the last update (26 May 2021) Spotify not ...

  • Casual Listener
  • Plan Premium Country Indonesia Device Samsung Smart TV UA32N4300 Operating System     My Question or Issue Hi Spotify Community, I'm using Samsung Smart TV UA32N4300 and Spotif...
  • Alex
  • Spotify Legend
  • 5641 Views
  • 7 replies
  • 0 likes
  • 5641 Views
  • 7 replies
  • 0 likes

Submitting bugs/feedback for Spotify Android Automotive app

Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive? I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like to help out with by submitting feedback/bugs

  • Casual Listener
  • Can you direct me to where I can submit bugs and feature requests for Spotify Android Automotive?    I have a new Volvo XC40 P8. There are issues specific to this platform that I'd like t...
  • dinomight
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Android Automotive
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Hide Artist

How about a way we can block artists altogether. Example, i despise KISS but i love the rock mixes. KISS shows up frequently and my only option is to hide song from playlist. It would be awesome if i could block the artist completely. (No disrespect ...

  • Visitor
  • How about a way we can block artists altogether. Example, i despise KISS but i love the rock mixes. KISS shows up frequently and my only option is to hide song from playlist. It would be awesome if i...
  • Eni
  • Moderator
  • 791 Views
  • 1 replies
  • 3 likes
  • Android
  • 791 Views
  • 1 replies
  • 3 likes

Superuser Contribution 'Got it we won't play that song again' how ever now the entire album wont play

PlanPremiumCountryAmerica DeviceCustom Ryzen7 Desktop, Windows 10.Pixel 3a XL Operating SystemWindows 10Android 11 My Question or IssueI was listening to https://open.spotify.com/album/668kTZnyhuwOMoIOFhJHKN?si=B0gRx8qVSSe0uOZOocbIjQ&dl_branch=1 and ...

  • Casual Listener
  • Plan Premium Country America   Device Custom Ryzen7 Desktop, Windows 10. Pixel 3a XL   Operating System Windows 10 Android 11   My Question or Issue I was listening to&nb...
  • Jeremy
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Download song deleted

PlanPremiumCountryCzech RepublicDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueWhen I restart the device, all my downloaded song are deleted and I have to download them again.

  • Newbie
  •   Plan Premium Country Czech Republic Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue When I restart the device, all my downloaded song are deleted ...
  • dinomight
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'My Episodes' shows wrong number of episodes

PlanPremiumCountry Devicesony xperia xz2 compactOperating SystemAndroid 10 My Question or IssueThe displayed number of episodes contained in 'My Episodes' is wrong and inconsequent. See my screenshots.

  • Casual Listener
  • Plan Premium Country   Device sony xperia xz2 compact Operating System Android 10   My Question or Issue The displayed number of episodes contained in 'My Episodes' is wrong and i...
  • CarlosE
  • Moderator
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queue bug

PlanPremium CountryFinland Device(Samsung galaxy S10,S20,S20+,A10) Operating System(Android 11) My Question or Issue Hi, There seems to be an issue when moving songs in the queue. Aside from the visual bug seen on the video, if I were to move one mor...

  • Casual Listener
  • Plan Premium   Country Finland   Device (Samsung galaxy S10,S20,S20+,A10)   Operating System (Android 11)   My Question or Issue   Hi,    There seem...
  • CarlosE
  • Moderator
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Removing a podcast from downloads does not free data

PlanPremiumCountryUSADevicePixel 5Operating SystemAndroid 11 My Question or IssueIf I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of data used in "Storage & Cache". If I download a podcast, I can see that the ...

  • Music Fan
  • Plan Premium Country USA Device Pixel 5 Operating System Android 11   My Question or Issue If I go to my phone's settings and go to the "App info" for Spotify, I can see the amount of ...
  • Jeremy
  • Spotify
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shield audio stutter - after Spotify Connect

PlanPremiumCountryNetherlands DeviceNvidia shieldOperating SystemAndroid TV My Question or IssueAudio playback is fine on my Nvidia Shield until I open the Spotify app on my phone (and select keep playing on Nvidia Shield) to skip songs etc. After th...

  • Newbie
  • Plan Premium Country Netherlands    Device Nvidia shield Operating System Android TV   My Question or Issue Audio playback is fine on my Nvidia Shield until I open the Spoti...
  • MafeG
  • Spotify Legend
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Yesterday's update broke my connect to device feature

Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash??? Latest update to Android has broken my ability to connect to local devices... worked until yesterday's update. Other apps working fin...

  • Casual Listener
  • Now third attempt to post.... "unexpected error" after clicking submit on the other two. Spotify developers trash???   Latest update to Android has broken my ability to connect to local device...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • Android
    Connect to device
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Discover] Daily mixes are too hard to find in new June 2021 UI

With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in. Unfortunately, the things I use most often, Daily Mixes (except for Daily Mix 1, in my case), Re...

  • Casual Listener
  • With the latest update 8.6.34.749, a new home screen was added with giant oversized tiles. Fine. Not a fan, but these are things I don't get a choice in.   Unfortunately, the things I use most...
  • Me1izabeth
  • Music Fan
  • 1309 Views
  • 9 replies
  • 1 likes
  • Android
  • 1309 Views
  • 9 replies
  • 1 likes

Library contents missing

Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible to download and/or like music on said device.

  • Casual Listener
  • Hi, we use one Spotify premium account on three Android smartphones. Now the library UI has changed so that I cannot prevously liked albums and playlists on one of the devices. It is also impossible ...
  • MateusM
  • Spotify Star
  • 683 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 683 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify se me silencia, pero no se pausa

PlanPremiumCountryArgentinaDeviceMotorola Moto e5 playOperating System Android Oreo (8.1.0) My Question or IssueHola, mí nombre es Tomás, y soy nuevo escribiendo aquí. Vengo acá por qué tengo un problema con mí spotify (premium) en mí celular Motorol...

  • Visitor
  • Plan Premium Country Argentina Device Motorola Moto e5 play Operating System  Android Oreo (8.1.0)   My Question or Issue Hola, mí nombre es Tomás, y soy nuevo escribiendo aq...
  • MafeG
  • Spotify Legend
  • 4185 Views
  • 9 replies
  • 3 likes
  • 4185 Views
  • 9 replies
  • 3 likes