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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375449 Views

541 replies

34 likes

Account
Free
  • 375449 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7526 Views

0 replies

7 likes

  • 7526 Views
  • 0 replies
  • 7 likes

playlist names disappearing + clean reinstalls don't help

PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...

Visitor

  Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11   My Question or Issue Playlist names disappear either ...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music pauses on shared session when another user unlocks phone or receives a whatsapp message

PlanPremiumCountryThe NetherlandsDeviceSamsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20Operating SystemAndroid 12, Android 12, Android 12 My Question or IssueI started a group session while connected to a Harman Kardon Onyx Studio 4, I can strea...

Casual Listener

Plan Premium Country The Netherlands Device Samsung A52s, Samsung Galaxy S10+, Samsung Galaxy S20 Operating System Android 12, Android 12, Android 12   My Question or Issue I started a...

CarlosE

Spotify Legend

458 Views

1 replies

0 likes

pause
session
shared
  • 458 Views
  • 1 replies
  • 0 likes

"Now Playing" bar not showing

Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.

Gig Goer

Often, but not always, the bottom bar is not shown, making it impossible to access the play queue and controls. Very annoying and fairly serious bug.

Joshigen

Visitor

9270 Views

8 replies

6 likes

  • 9270 Views
  • 8 replies
  • 6 likes

Trying to Collect votes for HarmonyOS Smartwatch app but entering new idea is closed

PlanPremiumCountryTurkeyDeviceHuawei Smartwatch GT3 ProOperating SystemHarmonyOS 2 My Question or IssueHi developers,All the topics about this issue is closed because of not enough votes. I want to open a new idea and publish it in Huawei Community j...

Newbie

Plan Premium Country Turkey Device Huawei Smartwatch GT3 Pro Operating System HarmonyOS 2   My Question or Issue Hi developers, All the topics about this issue is closed because of no...

397 Views

0 replies

3 likes

  • 397 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify randomly changes to completely different playlist/album/artist

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon on the right hand side changes from the arrow circle...

Newbie

Hi, first time poster here. Lately my Spotify will all of a sudden randomly change from whatever playlist/album/artist I am listening to and start playing something else. When this occurs, the icon o...

Dian

Spotify Legend

5043 Views

1 replies

0 likes

  • 5043 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify gets stuck on loading screen.

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. It wount display any tracks I have sto...

Casual Listener

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my ow...

Eni

Moderator

20123 Views

4 replies

0 likes

  • 20123 Views
  • 4 replies
  • 0 likes

Problem in the section of "add a song", in every playlist

PlanPremium individualCountryArgentinaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueIn every playlist, in the section to "add a song" i'm not being able to listen the fragment of the song that i select to add, in my other ...

Visitor

Plan Premium individual Country Argentina Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue In every playlist, in the section to "add a song" i'm not bein...

Amay

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

Newbie

Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...

Eni

Moderator

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Solved!! Can't see Spotify video

PlanPremiumCountry LatviaDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue I just don't have a video option in Spotify at all, I have the latest version, I checked the guide, I don't have "video" tab when I click "Browse" and when I'm...

Newbie

Plan Premium Country  Latvia Device Huawei P10 Operating System Android Oreo   My Question or Issue  I just don't have a video option in Spotify at all, I have the latest ver...

user-removed

Not applicable

2840 Views

2 replies

0 likes

  • 2840 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

Casual Listener

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...

Dian

Spotify Legend

291 Views

1 replies

0 likes

App "keeps closing" after download from Playstore
Cierre sesión
Pantalla negra
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one.Wassuo with that??

Newbie

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one. Wassuo with that??  

Jeremy

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crackling sound while streaming Spotify via WiFi to Av receiver

PlanPremiumCountryUSADevice(OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706Operating SystemWindows/Android My Question or IssueI'm having an issue where while I'm streaming there's this intermittent crackling sound that sounds like sk...

Regular

  Plan Premium Country USA Device (OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706 Operating System Windows/Android   My Question or Issue I'm having an issue whe...

Eni

Moderator

1957 Views

4 replies

1 likes

  • 1957 Views
  • 4 replies
  • 1 likes

Superuser Contribution is the 30-min ad free period only once a day or what?

PlanFreeCountryUS My Question or IssueWhen I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free.It goes the full 30 minutes, my issue isn't about the length. After one 30-minute break, it begins p...

Newbie

Plan Free Country US   My Question or Issue When I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free. It goes the full 30 minutes, m...

vaajy

Roadie

9825 Views

2 replies

1 likes

  • 9825 Views
  • 2 replies
  • 1 likes

Solved!! Spotify still active in notification bar after pausing/pressing home or force quitting

Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit the app it restarts itself and shows a notification which s...

Music Fan

  Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit...

KwillBee

Casual Listener

18667 Views

8 replies

0 likes

  • 18667 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Mobile de-synced from PC

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there though. I have tried uninstalling, clean uninstall/rein...

Regular

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there thou...

Carlson_Clan

Casual Listener

1290 Views

8 replies

1 likes

  • 1290 Views
  • 8 replies
  • 1 likes

Superuser Contribution App runs when headphones/speakers are disconnected (Android)

Hey everyone! Thanks for your reports. It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android users. This may be causing a spike in battery usage. If you're having the same ...

Spotify Legend

Hey everyone!   Thanks for your reports.    It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android ...

OscarDC

Moderator

9778 Views

30 replies

43 likes

Android
  • 9778 Views
  • 30 replies
  • 43 likes

Superuser Contribution With notifications off and not subscribing to "Mythology" Why do I get them

I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follow or have even heard of. I do not listen to podcast...

Casual Listener

I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follo...

Marymary1000

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

Superuser Contribution i can't play or pause

PlanPremiumCountryPHDeviceGalaxy note 8Operating SystemAndroid Pie 9.0 with Samsung One UI My Question or Issuei can't pause any songs from my lock screen

Newbie

Plan Premium Country PH Device Galaxy note 8 Operating System Android Pie 9.0 with Samsung One UI   My Question or Issue i can't pause any songs from my lock screen

Yordan

Moderator

1923 Views

4 replies

0 likes

  • 1923 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs switching at random

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch. No one is using my acct on any other device PlanPremiumCountryUsaDeviceSamsung note 20 ultra 5gOperating System(iOS 10, Andr...

Visitor

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch.   No one is using my acct on any other device    Plan ...

Alex

Spotify Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound stopping after a few seconds

PlanPremiumCountryGermany DeviceOnePlus 7TOperating SystemLineage OS (android 11) My Question or IssueWhen I play a song after a second or two or stops the audio, but the song keeps playing. This is only happening after factory reset, and I never had...

Casual Listener

  Plan Premium Country Germany  Device OnePlus 7T Operating System Lineage OS (android 11)   My Question or Issue When I play a song after a second or two or stops the audio...

Bubumaster

Casual Listener

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes