Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 49036 Views
  • 66 replies
  • 25 likes
  • 49036 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880869 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880869 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27069 Views
  • 4 replies
  • 0 likes
  • 27069 Views
  • 4 replies
  • 0 likes

Superuser Contribution Samsung 20+S spotify stops randomly

On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S. I have done the clean reinstall which did not fix the problem. I have done a clean reinstall on my d...

  • Visitor
  • On Wednesday, November 25, my spotify account would stop randomly while playing songs and would stop multiple times during a song on my Samsung 20+S.   I have done the clean reinstall which di...
  • Eni
  • Moderator
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

Cant play music from my playlist

I cant play music from my playlist it just give me a5 sec then stop help me please

  • Newbie
  • I cant play music from my playlist it just give me a5 sec then stop help me please 💔💔💔
  • Taylith
  • Community Legend
  • 378 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 378 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Mode loses tracks within a few days

PlanPremiumCountryUKDeviceSamsung Galaxy M12Operating SystemAndroid My Question or Issue I recently went abroad and didn't have WiFi access. Prior to going on Holiday I downloaded several albums (to device memory) and switched it to Offline mode. Aft...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy M12 Operating System Android   My Question or Issue   I recently went abroad and didn't have WiFi access.    Prior to go...
  • Ver
  • Spotify Legend
  • 362 Views
  • 2 replies
  • 1 likes
  • offline mode
  • 362 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify not working with wifi

Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clearing cache/data ,reinstalling etc. In settings I am no...

  • Newbie
  • Hi My spotify app is not working when connected to wifi. It works fine with the mobile data. Even when connected to PC with wifi it is good. Tried all the troubleshooting methods like logout, clear...
  • Ver
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music won't play when offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy downloaded music won't play when I am offline or not connected to internet. It keeps askin...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My down...
  • Ver
  • Spotify Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong

Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possibly be the problem?

  • Casual Listener
  • Hey,I'm trying to share Spotify music to my instagram story,but it keeps saying "something went wrong" it only happens when I'm trying to share the songs that have their music video. What could possi...
  • OscarDC
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle mode deactivates automatically after choosing a song from the library/playlist

PlanPremiumCountryItalyDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI start playing music by pressing on shuffle listen green button at top. Everything's fine so far. Then, after selecting a specific song from the library or playlist,...

  • Newbie
  • Plan Premium Country Italy Device OnePlus 5 Operating System Android 9   My Question or Issue I start playing music by pressing on shuffle listen green button at top. Everything's fine...
  • Alex
  • Spotify Legend
  • 597 Views
  • 4 replies
  • 1 likes
  • 597 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Android] Shuffle turns ON automatically when selecting new song from the playlist

Issue: Shuffle mode turns on automatically when selecting new song from the playlist. Steps to reproduce:I had the shuffle turned off and selected a new song from the same playlist, now the shuffle mode is on, without me pressing the shuffle button. ...

  • Roadie
  • Issue:  Shuffle mode turns on automatically when selecting new song from the playlist.   Steps to reproduce: I had the shuffle turned off and selected a new song from the same playlist,...
  • Eni
  • Moderator
  • 514 Views
  • 2 replies
  • 0 likes
  • Android
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo

PlanFreeCountrySpainDeviceOnePusOperating SystemAndroid 11 updated 01-01-2022My Question or IssueSpotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo.I have updated the latest radio-cd firmware and doesn't work.I can't access librar...

  • Casual Listener
  • Plan Free Country Spain Device OnePus Operating System Android 11 updated 01-01-2022 My Question or Issue Spotify Bluetooth It doesn't work controls and Metadata JVC Car Stereo. I have up...
  • franpinera
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Android
    Car Bluetooth
    Car Stereo
  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution App crashes on android

PlanPremiumCountryCanada DeviceSamsung note 20 ultraOperating SystemAndroid My Question or IssueThe app crashes as soon as I hit the log in button. I'm trying to log in with my email but before I can put any email or password in it crashes and closed...

  • Casual Listener
  •   Plan Premium Country Canada  Device Samsung note 20 ultra Operating System Android    My Question or Issue The app crashes as soon as I hit the log in button. I'm try...
  • Jeremy
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Android
    Log in problem
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing album after five songs and then starts playing something else

PlayPremiumCountryUSA DeviceSamsung Galaxy S21+Operating System My Question or IssueI start playing an album on Spotify in normal order, and after the fifth song, Spotify will stop playing the album and move on to "Radio based on album". Therefore, i...

  • Regular
  • Play Premium Country USA   Device Samsung Galaxy S21+ Operating System     My Question or Issue I start playing an album on Spotify in normal order, and after the fifth song...
  • Jeremy
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Lyrics don't show on my android phone

PlanPremiumCountryGermanyDeviceNokia 7.2Operating SystemAndroid 10 My Question or IssueI don't have working lyrics on my phone and also don't have them on my previous phone, which was a Samsung M12 with Android 11. I don't have the lyrics option for ...

  • Visitor
  • Plan Premium Country Germany Device Nokia 7.2 Operating System Android 10   My Question or Issue I don't have working lyrics on my phone and also don't have them on my previous phone, ...
  • Taylith
  • Community Legend
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Statusbar and navbar must be transparent

PlanPremiumCountryItalyDeviceSamsung Galaxy Note 10+Operating SystemAndroid 12 My Question or IssueAs title says, navbar and statusbar have to be transparent. It's one of the rules for a good UI in Google's guidelines, and for a good reason.It would ...

  • Casual Listener
  • Plan Premium Country Italy Device Samsung Galaxy Note 10+ Operating System Android 12   My Question or Issue As title says, navbar and statusbar have to be transparent. It's one of the...
  • dinomight
  • Spotify Star
  • 609 Views
  • 1 replies
  • 25 likes
  • 609 Views
  • 1 replies
  • 25 likes

Superuser Contribution Android app starts Shuffle all by itself

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S21 plusOperating SystemAndroid My Question or IssueI have an issue since a couple of days, that whenever I start any playlist or track that I have found and want to play.Everytime when I select a tra...

  • Music Fan
  • Plan Premium Country Netherlands Device Samsung Galaxy S21 plus Operating System Android   My Question or Issue I have an issue since a couple of days, that whenever I start any playli...
  • Jeremy
  • Spotify Legend
  • 1108 Views
  • 4 replies
  • 1 likes
  • 1108 Views
  • 4 replies
  • 1 likes

Superuser Contribution Adverts won't start

PlanFreeCountryUSADeviceMoto G Power ( XT2041-4 )Operating SystemAndroid 11 My Question or IssueTwo issues.1. Same two adverts constantly playing throughout the night ( taco bell & steyer university ). 2. When an advert break happens, sometimes nothi...

  • Casual Listener
  • Plan Free Country USA Device Moto G Power ( XT2041-4 ) Operating System Android 11   My Question or Issue Two issues. 1. Same two adverts constantly playing throughout the night ( t...
  • Jeremy
  • Spotify Legend
  • 424 Views
  • 5 replies
  • 0 likes
  • adverts
    lock screen
    not playing
  • 424 Views
  • 5 replies
  • 0 likes

the app is totally broken on my phone only.

PlanPremiumCountryCanada Devicenote 20 ultra Operating System Android 12My Question or Issueso when i got to log in i hit the log in button and the app crashes nothing i do fixes it ive tried uninstalling reinstalling, I've cleared the cash, and rest...

  • Casual Listener
  •   Plan Premium Country Canada  Device note 20 ultra  Operating System  Android 12 My Question or Issue so when i got to log in i hit the log in button and the app crashe...
  • Taylith
  • Community Legend
  • 385 Views
  • 1 replies
  • 1 likes
  • Android
    Android 12
    C
    Cant log in
  • 385 Views
  • 1 replies
  • 1 likes

Superuser Contribution Autoplay not working correctly

Spotify autoplay is not working for me either but its only when I am using spotify connect to stream to my chromecasts (one in the living room and one in the kitchen) that its not working and its only when I am using my android phone (pixel 4a). So w...

  • Regular
  • Spotify autoplay is not working for me either but its only when I am using spotify connect to stream to my chromecasts (one in the living room and one in the kitchen) that its not working and its onl...
  • Rei_Sundance
  • Newbie
  • 2660 Views
  • 22 replies
  • 2 likes
  • Android
  • 2660 Views
  • 22 replies
  • 2 likes

Superuser Contribution Sorting by genre from phone and playing song to desktop breaks the app.

PlanPremiumCountryUnited StatesDevicePhone: Google Pixel 6 ProComputer: Windows 10, AMD processor/GPU (if for any reason it would matter)Operating SystemAndroid 12 and Windows 10 My Question or Issue When sorting by genre on my phone and using my des...

  • Newbie
  • Plan Premium Country United States Device Phone: Google Pixel 6 Pro Computer: Windows 10, AMD processor/GPU (if for any reason it would matter) Operating System Android 12 and Windows 10 &nb...
  • Jeremy
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 1 likes
  • Android
    genre
    Windows
  • 597 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pop-up of "The song has been added to your playlist" shows when not relevant

PlanPremiumCountryLatviaDeviceSamsung Galaxy Note 10+ (SM-N975F/DS)Operating SystemAndroid 12, OneUI 4.0Spotify version8.7.10.1049 beta IssueSpotify shows a pop-up as if a song would've been added to a playlist, when pressing back button from full sc...

  • Regular
  • Plan Premium Country Latvia Device Samsung Galaxy Note 10+ (SM-N975F/DS) Operating System Android 12, OneUI 4.0 Spotify version 8.7.10.1049 beta   Issue Spotify shows a pop-up as if ...
  • Kiril
  • Moderator
  • 557 Views
  • 7 replies
  • 0 likes
  • 557 Views
  • 7 replies
  • 0 likes