Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118004 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
237493 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
598230 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
490808 Views
581 replies
42 likes
up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything
up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything
Moderator
506 Views
1 replies
0 likes
I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that I need to update my payment method. Now however, o...
I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that...
Newbie
3973 Views
2 replies
2 likes
I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked.I love this feature! It makes it so easy to find new music I lik...
I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked. I love th...
Moderator
843 Views
1 replies
0 likes
Can someone help me please
Can someone help me please
Community Legend
325 Views
1 replies
1 likes
An ad of 30 secs started playing between my songs. Even after the 30 secs timer passed, the ad kept on playing indefinitely and without any sound. I can't play anything else due to this
An ad of 30 secs started playing between my songs. Even after the 30 secs timer passed, the ad kept on playing indefinitely and without any sound. I can't play anything else due to this
Moderator
301 Views
1 replies
0 likes
PlanPremiumCountryATDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueThe "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps that still work when this mode is enabled. When I start Spotify in the Ultra p...
Plan Premium Country AT Device Huawei Honor 10 Operating System Android 10 My Question or Issue The "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps th...
Spotify Legend
712 Views
1 replies
0 likes
My Spotify app in Android is not streaming or downloading music.I have tried the following:1. Perform clean install2. Gave full permission to Spotify3. Update my phone (Galaxy Note to the latest firmware4. Clear cache and storage5. Download Spotify L...
My Spotify app in Android is not streaming or downloading music. I have tried the following: 1. Perform clean install 2. Gave full permission to Spotify 3. Update my phone (Galaxy Note 😎 to th...
Community Legend
578 Views
1 replies
1 likes
I reallyhate what has been dove to the android app that appeared at end September 2022. There is list of single options most of which I have no interest in. How can I go back to the earlier version and that wad much more useful. I can not even mark i...
I reallyhate what has been dove to the android app that appeared at end September 2022. There is list of single options most of which I have no interest in. How can I go back to the earlier version a...
Roadie
747 Views
1 replies
2 likes
PlanFreeCountry Devicesamsung galaxy phone Operating Systemandroid My Question or Issueive never used the spofity community before, so i dont know if this is the right spot to post this, but i cant reorder the songs on my playlists anymore. there are...
Plan Free Country Device samsung galaxy phone Operating System android My Question or Issue ive never used the spofity community before, so i dont know if this is the ri...
Moderator
7019 Views
9 replies
0 likes
PlanPremiumCountry IsraelDeviceSamsung Galaxy 7. Wife's is Galaxy 9.Operating SystemAndroid My Question or Issue Hello, ive been using the heart button to add songs to my favorites list.Suddenly i cannot find my favorites songs in my playlists, and t...
Plan Premium Country Israel Device Samsung Galaxy 7. Wife's is Galaxy 9. Operating System Android My Question or Issue Hello, ive been using the heart button to add s...
Spotify Legend
2272 Views
3 replies
1 likes
its 2.0 because the first time I wrote this I didn't have a verified email... PlanPremiumCountryArgentina DeviceMotorola G Power 2022, Moto G6+ and my girlfriend's S21Operating SystemAndroid 11, Android 9,(idk what android her S21 is) My Question or ...
its 2.0 because the first time I wrote this I didn't have a verified email... Plan Premium Country Argentina Device Motorola G Power 2022, Moto G6+ and my girlfriend's S21 Operat...
Moderator
878 Views
3 replies
0 likes
How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?
How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?
Community Legend
454 Views
1 replies
1 likes
PlanPremiumCountryUKDeviceSamsung S10+ My Question or IssueWhen I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, bluetooth to Samsung earpods and also casting to Samsung TV. Across all tes...
Plan Premium Country UK Device Samsung S10+ My Question or Issue When I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, blu...
Visitor
1374 Views
4 replies
0 likes
i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i cant play or do anything in the app device: samsung ...
i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i c...
Spotify Legend
430 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S20+Operating SystemAndroid 12 My Question or IssueSpotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening time. It doesn't change depending on offline/online listening, or wifi/data, al...
Plan Premium Country UK Device Samsung S20+ Operating System Android 12 My Question or Issue Spotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening ...
1022 Views
0 replies
0 likes
PlanPremiumCountryItaly DeviceSamsung A10Operating SystemAndroid A105FNXXS8CVH1 My Question or IssueSince doing an update on my phone on 1 October, I have been unable to use Spotify on my phone depsite uninstalling & re-installing several times . I h...
Plan Premium Country Italy Device Samsung A10 Operating System Android A105FNXXS8CVH1 My Question or Issue Since doing an update on my phone on 1 October, I have been u...
Moderator
470 Views
1 replies
1 likes
PlanPremiumCountryFranceDevicePixel 6Operating SystemAndroid 13 IssueMy status bar is not showing but only in one mode, when the notification is on the standard notification panel of my system. Here there is couple of screenshots to understand what i...
Plan Premium Country France Device Pixel 6 Operating System Android 13 Issue My status bar is not showing but only in one mode, when the notification is on the standard notification ...
Moderator
798 Views
5 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A10Operating SystemAndroid My Question or IssueI have a family premium account. All of the sudden, I am unable to access my playlists nor can I access new music on Spotify. The notice I get is to chec...
Plan Premium Country Netherlands Device Samsung Galaxy A10 Operating System Android My Question or Issue I have a family premium account. All of the sudden, I am unable to acce...
Spotify Legend
953 Views
1 replies
0 likes
PlanPremiumCountryBELGIUMDeviceXiaomi Mi A3Operating SystemAndroid 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone. No downloaded playlists, no favourites, nothing. Public Playlist are all 'empty...
Plan Premium Country BELGIUM Device Xiaomi Mi A3 Operating System Android 11 My Question or Issue. From one day to the next i could no longer play any music on my android phone...
Visitor
7600 Views
4 replies
1 likes
PlanPremiumCountryGreeceDeviceMeizu M6 NoteOperating SystemFlyme 7.1, Android 7.1.2 My Question or IssueTracks I have chosen for offline music, download in extremely low speeds. In other words and for reasons I'm not aware of, Spotify refuses to use ...
Plan Premium Country Greece Device Meizu M6 Note Operating System Flyme 7.1, Android 7.1.2 My Question or Issue Tracks I have chosen for offline music, download in extremely low spee...
Visitor
2514 Views
5 replies
0 likes
