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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377299 Views

541 replies

34 likes

Account
Free
  • 377299 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7674 Views

0 replies

7 likes

  • 7674 Views
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  • 7 likes

Superuser Contribution Spotify playing an artist named Web Player after my Google Alarm goes off every day.

PlanDuoCountryUnited StatesDevice(Galaxy S20 Ultra) My Question or IssueI have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this, but after I stop my alarm, about 10-15 seconds later spotify will be...

Newbie

Plan Duo Country United States Device (Galaxy S20 Ultra)  My Question or Issue I have a morning routine in my Google alarms to wake me up with a specific spotify playlist. It will do this...

Vasil

Moderator

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skipping and cutting out on bluetooth headphones.

PlanPremiumCountryU.S.DeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueAudio keeps skipping and cutting out repeatedly while connected to bluetooth headphones. Happens randomly, often for up to 10+ minutes at a time. Playback on phon...

Casual Listener

Plan Premium Country U.S. Device Galaxy Note 9 Operating System Android 10   My Question or Issue Audio keeps skipping and cutting out repeatedly while connected to bluetooth headphone...

Jeremy

Spotify Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution Malware detection

PlanFree/PremiumCountry: Switzerland Device(Oppo x3 find pro)Operating System(Android 12) My Question or IssueMy last ESET scan gave me this result.. (see screenshot)

Casual Listener

Plan Free/Premium Country: Switzerland   Device (Oppo x3 find pro) Operating System (Android 12)   My Question or Issue My last ESET scan gave me this result.. (see screenshot)

Eni

Moderator

952 Views

5 replies

1 likes

  • 952 Views
  • 5 replies
  • 1 likes

Superuser Contribution Keep getting this error check your internet connection and try again

Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still

Visitor

Kindly assist me, when I use a link to direct me to Spotify, I get this error "something went wrong check your internet connection and try again" this is so annoying, even reinstall the app but still

srgabss

Visitor

6909 Views

2 replies

0 likes

  • 6909 Views
  • 2 replies
  • 0 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

Casual Listener

Hey,    Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...

BlackRose2335

Casual Listener

6642 Views

3 replies

3 likes

Android
malware
Troubleshooting
Update
  • 6642 Views
  • 3 replies
  • 3 likes

Superuser Contribution Have Premium But Can't Select Songs

PlanPremiumCountryUnited States DeviceTCL 20SEOperating SystemAndroid 11 My Question or IssueI have premium and although I can play songs that I've directly searched for, I can't select songs within a playlist, especially a song radio station. I've c...

Visitor

Plan Premium Country United States  Device TCL 20SE Operating System Android 11   My Question or Issue I have premium and although I can play songs that I've directly searched for...

Jeremy

Spotify Legend

766 Views

1 replies

0 likes

  • 766 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "Something went wrong" everywhere — reinstalling does not fix

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueEver since a few days ago, the app has been rendered completely unusable. I get a "something went wrong" error whenever I click on a playlist, podcast or a...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue Ever since a few days ago, the app has been rendered completely unusable. I get...

Eni

Moderator

880 Views

3 replies

0 likes

broken
load
Something went wrong
  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution how to listen to songs from several playlists?

PlanPremium Device(Samsung tablet)Operating System(Android.) My Question or Issue Hi,Could you please tell me: 1) how to listen to all songs that have been downloaded to the device ?(it's very frustrating - tracks from playlists are not included in t...

Newbie

Plan Premium   Device (Samsung tablet) Operating System (Android.)   My Question or Issue   Hi, Could you please tell me:   1) how to listen to all songs that have be...

CarlosE

Spotify Legend

10288 Views

11 replies

2 likes

playing
Playlists
shuffle
  • 10288 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution "Good morning" tab gone

PlanPremiumCountryIndonesia DeviceRedmi note 10Operating SystemAndroid 12 My Question or IssueEver since last month the "good morning" tab section just gone for some reason and it's annoying because i actually like that feature.

Casual Listener

Plan Premium Country Indonesia  Device Redmi note 10 Operating System Android 12   My Question or Issue Ever since last month the "good morning" tab section just gone for some rea...

Novy

Moderator

1647 Views

3 replies

0 likes

  • 1647 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify notifications won't leave/close/quit

PlanPremiumCountryEstoniaDeviceMi Poco X3 ProOperating SystemAndroid 11, MIUI 12.5.1 My Question or IssueAs seen on video. Everything is set for spotify to not leave anything on notifications bar, yet it is there and won't let me to get rid of it.

Casual Listener

Plan Premium Country Estonia Device Mi Poco X3 Pro Operating System Android 11, MIUI 12.5.1   My Question or Issue As seen on video. Everything is set for spotify to not leave anything...

JahPunK

Regular

26930 Views

15 replies

2 likes

  • 26930 Views
  • 15 replies
  • 2 likes

Superuser Contribution My Spotify Won't Open

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy S21 Plus 5G)Operating System(Android 12 ) My Question or IssueMy Spotify won't open, the Spotify logo just appears on the screen, I've cleared the data and the cache, restarted my phone several t...

Newbie

Plan Premium   Country United Kingdom   Device Samsung Galaxy S21 Plus 5G) Operating System (Android 12 )   My Question or Issue My Spotify won't open, the Spotify logo jus...

Skulltrash

Newbie

709 Views

4 replies

2 likes

  • 709 Views
  • 4 replies
  • 2 likes

Superuser Contribution Google home playing on someone's devices

Hi, I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it before selling it. Now, from time to time, completely random, when I...

Newbie

Hi,    I have a premium account, 2 profiles. I have different Google home devices at home, lately I've sold one of these to a friend of mine, obviously I had deleted my account from it b...

Dian

Spotify Legend

859 Views

1 replies

0 likes

assistant
google
GoogleHome
Home
  • 859 Views
  • 1 replies
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Superuser Contribution Account options Not available when using external speaker

PlanPremiumCountryNL DeviceAndroidOperating System12Using HK One speakers Hi everyone,I am a newby but a question about a premium account (Adroid 12 / HK one speaker).When I choose Select a device (to stream the music to) I choose my HK one speaker. ...

Casual Listener

Plan Premium Country NL   Device Android Operating System 12 Using HK One speakers   Hi everyone, I am a newby but a question about a premium account (Adroid 12 / HK one speaker...

Yordan

Moderator

615 Views

3 replies

0 likes

HK one
Not Available
  • 615 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotty play takes a long time to start playing, stutters and the quits altogether - any ideas.

PlanPremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTakes awhile for the music sound to start and once it does it will spotter and eventually stop altogether-progrees bar is always advancing. Playing through ...

Casual Listener

Plan Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Takes awhile for the music sound to start and once it does it will spotter and ev...

Jeremy

Spotify Legend

466 Views

3 replies

0 likes

  • 466 Views
  • 3 replies
  • 0 likes

spotify stuck on loading logo on android device

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until today 18th June 2022 i still cant open spotify. i have tried everything i can find online I've tried Reinstalling the App multiple timesRestarti...

Newbie

my Spotify has been stuck on the loading screen since i logged out of my account on 14th June 2022, until  today 18th June 2022 i still cant open spotify. i have tried everything i can find onli...

Taylith

Community Legend

1111 Views

1 replies

2 likes

  • 1111 Views
  • 1 replies
  • 2 likes

Wrapped

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day)Will this affect my wrapped?

Casual Listener

Hi! My Spotify dosen't update after listening to songs (it dosen't say how many songs I've listened to on a specific day) Will this affect my wrapped? 

Taylith

Community Legend

377 Views

1 replies

1 likes

  • 377 Views
  • 1 replies
  • 1 likes

I can pick songs and have unlimited skips without premium on my phone

On my android phoneI've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs

Regular

On my android phone I've never seen anyone else with this same situation but when I want to play songs I can pick them on any playlist and I still have ads and I can't peek to the next songs

Taylith

Community Legend

2894 Views

10 replies

1 likes

  • 2894 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Android Spotify app fails to start

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features displayed, menus, etc)When problem initially appeared: I logged out from devices th...

Newbie

Problem: Android Spotify app fails to start (the apps starts and keeps showing black screen with big green icon in the center, that's it - no any standard UX features  displayed, menus, etc) Wh...

CarlosE

Spotify Legend

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

playlist names disappearing + clean reinstalls don't help

PlanPremium StudentCountryCanadaDeviceGoogle Pixel 5, ASUS TP412F, MSI GE76Operating SystemAndroid 12, Windows 11 My Question or IssuePlaylist names disappear either on the side bar or when adding songs to playlists on PC.On mobile, playlist names di...

Visitor

  Plan Premium Student Country Canada Device Google Pixel 5, ASUS TP412F, MSI GE76 Operating System Android 12, Windows 11   My Question or Issue Playlist names disappear either ...

232 Views

0 replies

0 likes

  • 232 Views
  • 0 replies
  • 0 likes